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Jackie A | Overall ExperienceCustomer Reviews for Ponderosa Lock Up
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Mary and staff were wonderful. I had a personal issue that I was a little concerned about and it was taken care of immediately and professionally. It had nothing to do with the staff it had to do with a co-tenant. This is one of the best storage facilities that I've ever used in Fresno and clothes
Irene L | Overall ExperienceCANCEL THAT PLEASE AS WAS NOT ABLE TO GET IT...was way inside too far to move stuff for me. Remove reservation
Paulette T | ReservationMorning access is almost impossible due to all the employees and vehicles inside
Richard R | Overall ExperienceI've used this facility for over five years, including when i lived out of state. The staff at Ponderosa Lock Up was always helpful, courteous, professional and friendly... especially Mary! It's a smaller facility; however, that was a plus for me; If I'm ever in need of another storage unit, I would most definitely go back to them.
Tresea S | Overall ExperienceYou are the best! I remain ill and unable to recover...
Mark D | Overall ExperienceThis facility is fantastic, from the owner Robert to his staff, everyone is super nice and professional. I would highly recommend Ponderosa to anyone. This is a top notch place.
Joe D | Overall ExperienceThe storage facility is fine. The frustrating thing is U-Haul stated on their app that the first 30 days would be free. This facility does not honor that. U-Haul needs to get their database updated!
Jonathan L | ReservationI did not utilize the storage space. UHaul assigned me to a different storage facility. However, the people at Ponderosa were courteous and informative over the phone. I appreciated their helpfulness.
Elizabeth P | ReservationNo unit was available and location does not honor first month free as stated on uhaul website. The employee at Ponderosa was very kind and promptly responded to questions I had.
Melissa R | ReservationClean spacious and courteous. I would have stayed if I had the funds to do so. Not expensive I`m just broke.
Privacy R | First ImpressionsUnfortunately they aren`t open today nor open by the time Derek drove our truck and small uhaul trailer home to Clovis, Ca. So I`m not sure if we can get the storage because the uhaul trailer is due
Privacy R | First ImpressionsI will not be moving in at expected date but facility seemed great and personal service was 5 stars
Privacy R | First Impressionsvery clean. gave me a tour. very friendly management.
Privacy R | First Impressions