Customer Reviews for Pony Express Mail Station

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pony Express Mail Station

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Grant K.
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This location was fine except for the fact that I couldn't find the key drop off area which was frustrating. My prior reservation that I had before being changed to this one was horrible. I booked a U-Haul for truck share self serve that, I came to find out later, didn't do truck share, and then had to wait 30 minutes on hold to figure out what was going on. Then I had to swap reservations to a new truck at the lake view location putting me an hour and a half behind schedule.

Shawn H.
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Customer did not leave a comment.

Paula H.
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Customer did not leave a comment.

JULIO M.
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Good service

John K.
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Not a thing! Thanks

joseph M.
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Customer did not leave a comment.

ARLENE H.
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Customer did not leave a comment.

Clint M.
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Customer did not leave a comment.

Courtney R.
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Customer did not leave a comment.

Fei F.
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Great location. Best agent ever!

Jerry J.
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Nothing

Joseph L.
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John was great, helpful & very accommodating, thank you!

Stephen craig I.
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Customer did not leave a comment.

Maureen H.
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It was fast and very professional! Thanks

suzanne D.
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Customer did not leave a comment.

Nathan S.
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Customer did not leave a comment.

Steven E.
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The truck was filthy on the outside and smelled bad of smoke on the inside. That being said, it did the job

Brian P.
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Customer did not leave a comment.

PABLO C.
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Every time at this location my experience is nothing but excellence 👍👍 Thank you 🙏

ALENA B.
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Customer did not leave a comment.

JEFFERY B.
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Customer did not leave a comment.

HyeJung P.
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Customer did not leave a comment.

Brian S.
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The truck's right inside dual was completely shredded. The roadside assistance never gave us an update until after the tire was replaced and it was too late. The mechanic that came was super. The worker at Pony Express was also very helpful. No one ever answered the 800 number.

Glenn K.
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Very helpful staff. Van worked just as we expected

Jason K.
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Customer did not leave a comment.

Ethan R.
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Dropped off after hours. Location was very tidy, but most of the parking spots are small and I couldn't find indications/signs of where larger trucks should be parked.

Perri B.
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Combination could not fit in key box. Online check-in and check-out not easy. Truck needs cleaning

Vartan G.
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Customer did not leave a comment.

Ray R.
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Wasted 20 minutes at the start because the truck was not near the store and someone else with an attendee delivery reservation was ahead of me. Only reason I found the truck was I walked around back, a block away, while waiting for the store to reopen. On return the 15 minute process on line to drop off kept erroring on uhaul's server resulting in starting the process over twice. I feel like I could have done a similar truck elsewhere with far less friction. How to fix for the next customer? Easy: use the app yourselves for attended delivery and return, stores won't tolerate it either. At a minimum let the stores describe where to go to find the vehicle and ensure the supplies ordered are in the vehicle as promised. Wasted time was the impression I got of uhaul.

Michael L.
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Customer did not leave a comment.

Suzanne V.
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Excellent service! Thank you!

Donald R.
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Things were great the van was new my wife liked the seats on a 10 hour drive.

Tashla Melissa M.
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The UHaul was not very clean upon picking it up. There were cobwebs on the mirrors, mud caked on the wheels and side of truck. The drop off was very confusing and not explained ahead of time. I was told to drop the key in the key drop and I did but then followed check-in procedures on my phone which then required me to send photos of the UHaul's odometer which had already been locked up and key returned.

Steve M.
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Friendly service at a reasonable price.

Robb M.
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Customer did not leave a comment.

Melissa S.
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Customer did not leave a comment.

Thomas J.
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Was a pleasure, been here before and was taken really good care of and great service.

Paul O.
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The location of the vehicle wasn't in the location the app stated but it was manageable.

lisa B.
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Customer did not leave a comment.

Andrew P.
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Very nice attendant at time of check in. Convenient location for pick up, drop off and fill up.

Kathryn nicole V.
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Pick up was fast and convenient and the drop off process was smooth and quick, as well. Easy to find location and great service!

david N.
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Excellent, very fast, clean and easy service.

mark M.
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Nothing! The owner was fantastic and a very stressful situation for me was the move itself and the owner of the uhaul company was very helpful. Thanks

geza ferenc V.
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Customer did not leave a comment.

pamela M.
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Nothing very professional

Rhuena C.
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Customer did not leave a comment.

Vivienne H.
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I've rented from the owners twice now and they're fantastic and very friendly/ helpful! Don't hesitate to rent from them as they give great service!

James T.
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No improvements needed. Good service and equipment.

LISA P.
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Great customer service!

Nathaniel M.
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Customer did not leave a comment.

Harris L.
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Rented a 20' truck. It was in good condition and easy to drive. John from Pony Express Mail Station provided excellent service and was a pleasure to speak to. He made sure the whole rental process was comfortable, easy and quick.

Enrique V.
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Well I did my reservation online to pick up a truck in Tustin in Camino Real, when I did my online check in on Saturday June 28 I found out that my pick up location was changed as well as the truck size, to be picked up in Lake Forest location, I called UHAUL and they told me that my local location won't have a truck for me even I submit my reservation online and ahead, but the lady in csr was trying to help, as I told her I won't be able to get in the Lake Forest location on time as she told me to change my pick up as Mobile pick up, that will be ok to get there after hour to pick up my truck, but didn't happen, I arrived there at 8:00PM open an email from uhaul click the link and find out that my reservation was canceled, called uhaul was waiting for over an hour and got hang up, called back and wait for almost an hour again and finally some one answered

Maxwell R.
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John is the King!

Maxwell R.
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Customer did not leave a comment.

PABLO C.
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Customer did not leave a comment.

Maxwell R.
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Customer did not leave a comment.

Manuel F.
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John and his wife are the greatest Uhaul Representatives I have met. They go above and beyond for you and your needs with full explanation about your order. Fastest time in and out too.

stephen S.
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Do the same thing.

John G.
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Friendly service. We will use this location for all future U-Haul needs.

PABLO C.
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Everything was excellent!

Jeffrey P.
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Customer did not leave a comment.

Maxwell R.
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John and Christina are always there to help!

Leslie S.
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We received excellent customer service!!!!

Maxwell R.
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John and Christina are always fantastic. I'd go out of my way to give them my business.

NEAL L.
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Customer did not leave a comment.

brent M.
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Customer did not leave a comment.

fierdy C.
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Tony is a great guy and a pleasure to do business with! Van was clean!

John K.
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Great local place. Everything worked out very well for my rental. Great app to check in and check out. Thank you!!

Dean B.
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Customer did not leave a comment.

Maxwell R.
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Customer did not leave a comment.

EVELYN W.
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Customer did not leave a comment.

Teresita T.
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Staff were very knowledgeable unlike the other U-Haul offices that I spoke to previously who were not very smart and kept passing me on to another person . John and Cristina were very professional but nice and helpful and knew the business and very informative. Thanks

PARESH S.
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Very Good. I would like to appreciate service and good advice given by on duty person. Thank you very much for all.

Cindy H.
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Customer did not leave a comment.

DeWayne F.
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Customer did not leave a comment.

Jason M.
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Customer did not leave a comment.

PAMELA E.
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Customer did not leave a comment.

Eric M.
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Friendly service and staff. Would recommend this location highly.

AUDREY M.
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Super easy to rent, I got exactly what I wanted. Super friendly staff too!

April C.
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Customer did not leave a comment.

Dean B.
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Excellent experience. Friendly fast service. Truck was there for reservation and all details were explained thoroughly. Highly recommend!

Kenneth F.
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Service from location representatives was exceptional..I will go there again

Clifforsd D.
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Customer did not leave a comment.

Charlene E.
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Really nice staff. I accidentally turned the key in before I did the mobile return and messed it all up. I wish they were open normal business hours on Sunday's too so we could've received assistance.

Robert Y.
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Customer did not leave a comment.

Gabriel J.
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A bottle of water...everything they do is excellent

Phyllis K.
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Excellent service.

wesam M.
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Customer did not leave a comment.

EVELYN W.
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Customer did not leave a comment.

Theresa R.
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Customer did not leave a comment.

Elizabeth D.
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Customer did not leave a comment.

Steve S.
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Customer did not leave a comment.

christopher M.
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Customer did not leave a comment.

Colin C.
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Quick and easy,great service no problems, thanks

Gabriel J.
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Customer service is excellent at this location

Louise L.
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Customer did not leave a comment.

ANA S.
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Customer did not leave a comment.

Curtis B.
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Uploading ID pictures is confusing.

Ryan B.
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Great service, thank you!

Thomas L.
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While the truck was clean and mechanically sound, it had been smoked in. If a family needs to use this truck for long distance where the windows would need to be closed, that would be difficult due to the odor. My use was local and very short distance, so leaving the windows open was acceptable, however my clothes smelled like cigarette smoke after even the short time I spent driving.

No reviews have been submitted for this location.

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