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Customer Reviews for Pony Express
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The interior bed was a bit messy... lots of leaves needing a vacuum. And one element of the dash was broken needing attention. Neither the end of the world.
Stephen SNothing to improve on.
Lisa pNothing to improve. Great service and overall great experience. Thank you
JENNIFER SBest service and friendliest place to go. We won't go anywhere else again for UHAUL. Thank you for a great experience!
Terry JEverything was perfect! The manager was very friendly and helpful. We enjoyed the cargo van which was easy to drive and got good mileage. We will always go back to the same location from now on.
richard hJohn was a GREAT rep for U-Haul from beginning to end. Very friendly and thorough. His store is clean and organized.
Jason OAll good. Thx.
Alan BHighly recommend this site and really appreciate kindness and accommodation of the wonderful owner John! Thank you again, we will continue to rent from you first.
Jonthomas OThe U haul rental was a great experience, John was very informative about the process and friendly. I would tell many family and friends about this service. Thank you John for all that you did for me. Phyllis Price
Phyllis PThis place was a happy change after dealing with the "less than desirable" other facility I had used several times before. That one is on Placentia and I would send my worst enemy to that one. I can't tell you how much I appreciate this Lakeview location. It is professional, responsive, helpful, and very reasonable. dave S.
David SPleasant experience!
Darla LJohn at U-Haul was amazing! Lined us up with all of our supplies & got the truck to us timely. Super helpful & honest about all charges.
TERRY HMy bill was for 20 miles. I traveled 2.2 miles and then 4 blocks twice and then 2.2 miles for the return. I told the agent that I was going a Total less than 5 miles. The agent said "Let's say 20 miles." I put 2 gallons of gas in that truck which was twice what I used. So, I request a refund for 15 miles x $1.09 for the overcharge. Overcharge =$16.35. Thank you BTW The agent never told me about the Haul/Tow Button. I should have been instructed on that basic thing. T. Arthur Boing
Tjomme BJohn and his wife are truly a credit to your company. They are very professional. I have been doing business with them for over 5 years & will continue to do so. Great service as well as company. Thanks for being so accommodating for me. My business is very successful because of John and his wife when I need to rent vehicles. Thanks for everything Jim Wohlt Yorba Linda, California
james WJohn was totally prepared for my pick up. He walked me through the pick up process. I would absolutely recommend using this business again.
John WBest service ever
JANET HVery nice people
Janet RToo much of check in and check out has been put on customer's shoulder. Took a long time to take so many pictures and record details to check out.
PARTO FVery friendly helpfull and fast.In and out take less than 5.Location is also easy to find.
NI DTruck had a very dirty interior windshield window could not see while driving at night Truck has alignment issues it was swerving to the right, the steering wheel did not stay straight had to keep it tilted to the right very dangerous to drive this truck fix it before you give it to another driver
Yasemin PRental pickup location was perfect, zero issues with Pony Express. The app experience was horrible, froze on me multiple times which delayed me in returning my truck
Anthony RVery good customer support.
MARK KGreat !
freddie eJohn was amazing
joshua sI had been to many uhaul but this place is by far the best one of all. John is very attentive and helpful and make sure to answer all your questions. We would come back for sure and definitely would recommend coming here.
Kristine TGreat service and personable! Thank you!
Peter VJohn is always amazing to work with! We will be back to rent from this location many times in the future
Julianna KExtremely satisfied. Great customer service.
Farid SThe van had not been washed in at least a month inside or out
John DThe agent was very rude, I went a day before to check and asked a few questions if I didn't use the hours and the miles he replied NO. I noticed a restroom behind him I wondered if I could use he said NO.
Mohamad AThe best customer service he was so helpful with any issues I had will go back
Franklin GVery good for moving anywhere! I would use them again!
Joshua RReally upset me as the original location I had chosen for pickup was closer to my storage center and apt. This switch to this location added miles to my rental and took more money from me. WOUld appreciate and evaluation of this unforeseen change to my rental location.
Hal HThe only bad experience with my rental was the A/C going out 1 hour into the 2 hour drive each way. I lost about 2 lbs. due to perspiring the entire time. My drive was to La Quinta CA (by Palm Springs) and the temperature was 116 degrees. Wrong time for the a/c to go out. I would like some form of reimbursement for my trip due to the very uncomfortable temperature inside the cab.
richard sYour app is terrible - I tried over and over to return the truck by taking photos and filling out questionnaires it kept kicking me out ..
Paul SVery nice people, excellent
Kevin SThe best!
cora HToo far away from my current location. Also, I made an online reservation with a specific price, and then it turned out to be higher. To that, add the fact that I reserved a dolly online, and none were available for me to use.
Edgar SEverything went smooth
Nathan PThe app was not easy to use as it would spin causing me to call Customer Service when checking out the van.
Jason AGreat Customer Service
Daniel BWhat a shit show… had to call customer service for several issues. Not organized at all, not customer use friendly. I did not get my U-Haul truck until an hour and a half after my reservation time. So much room for improvement.
Brianna BJohn was friendly and helpful. Keep up the great service!
fidel nVery great work from the staff at this location.
Ivan EVery friendly accommodating called me back great texting and emailing. Very easy to work with.
robert tJohn Hardy is the best helper to arrange all the requests and equipment.
cheng tThe location was great--it was the app that frustrated me. I couldn't figure out how to return and had to just go to the website URL instead.
Jason Sthe original truck i ordered was not available at the location and time I needed it. the app and website was not working, so i couldn’t pick up the truck. i had to go to a different location 5 miles out of my way to get a bigger truck that i didn’t need, which caused delays and higher fuel costs because of the location and the huge truck. I was tlod i was going to get a discount but I haven’t seen it yet. made for a very stressful morning.
Barbara BMobil system didn’t work
GREGORY GEverything was excellent 👌🏽
David HThe online vehicle return app was awful due to the failure of the geolocation piece. What should have taken minutes took more than 20. Please fix that.
Curt RFriendly, kind, very pleasant experience
LINDA CFIX THE APP....to many steps to return.
ANTHONY DVery friendly & helpful. .
Judy BOne of the best experiences in renting from uhaul! John is fantastic!
Carlos RCustomer friendly and great service always . Ty
Rosemary JPony Express has always offered us the best rental experience - ease of use, friendliness, cleanliness and accessibility. Top-notch customer service.
craig sExcellent Customer Service & very helpful on how to drop off overnight Thank you E. Espinoza
Eliazar E