The businesses involved in our experience were great. There were actually two because of the confusion.(Conoco in Rainbow City AL and Pope’s in Steele) The MASSIVE problems were caused by the UHaul company. The online reservation process is a nightmare. We needed a one way truck rental and they sent us to an in town only representative. Thankfully Conoco graciously called Uhaul and found a truck the next town over, we get there and not only is there not a 20 foot truck but no one is even there!!! Luckily we contact the number on the door, the rep who was on vacation took care of us right over the phone. She was so kind! However, It ended up costing us about $150 more than we were prepared to pay based on the reservation. We had to drive 50 extra miles for drop off because the business the online process gave us for drop off was permanently closed! Worst experience with UHaul. I will not use ever again.
Vicki S
Customer Reviews for Pope's Antiques
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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DAVID PVery dark. No personnel present. Hoped I was parking vehicle in the correct location but wasn't really sure.
MONTANA FI would recommend this location in Steele, Alabama because of the incredible service we received from the distributor. However, I would not recommend U-Haul to a single soul due to their complete lack of just about everything and renting out things to customers and wanting card info for money but then not even having any of the “reserved” equipment ready come time for the customer to pick it up. U-Haul is just always an extra stress and hassle.
Joshua WI was only at this place because it was where my truck was towed to transfer my belongings to another truck. I picked keys up from a box and never met anyone there.
GARY MSomeone needs to be there to assist in getting and returning the equipment. It took me an hour to complete the pickup form because it is too confusing. And returning it was a pain also. I don't think I completed it correctly, because I got a call the next day about it. I'm sorry to have a negative opinion about this but a lot of people need one on one help.
Kathy WAmanda was amazing. She went out of her way to help me. Will recommend Popes.
Mike DThe location owners were very helpful, after closing they came back and rented me the trailer, were very kind and helpful with the rental and hookups. Thank you
Roland RAmanda was very friendly and accommodating to our needs. Our personal trailer broke down and they made it easy to get our load home safely. I would definitely recommend this location.
linda sHow about not charging customer for extra miles when you change the pickup location to a further away location than contracted.
Scott DAmanda was super helpful and very friendly.
Kevin IThis location was great! Amanda was very helpful. Would recommend!
Jerry B