Customer did not leave a comment.Leonard C.
Customer Reviews for Port Henry Service Center
(U-Haul Neighborhood Dealer)
Port Henry, NY 12974
Services at this Location:
- Mon–Fri8 am–5 pm
- Saturday8 am–12 pm
- Sunday24 hours
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Curtis L.
Customer did not leave a comment.William F.
Customer did not leave a comment.robert O.
Customer did not leave a comment.steve A.
Super impressed with the truck. Clean, easy to drive, definitely a newer model. You're agent John, was very knowledgeable and so easy to deal with. Very good experience!Bernadette L.
Parts and supplies would be great.Howard H.
Customer did not leave a comment.Matthew G.
Customer did not leave a comment.ALAN L.
Customer did not leave a comment.Jennifer W.
Have the agent accurately describe the contract regarding filling the tank. Agent told me to return tank at 1/8, same as pickup instead of telling me about requirement to return truck with 1/4 tank for credit.william U.
Excellent service, experience great, very helpful.John B.
John is very friendly and reasonable!!Brenda F.
Customer did not leave a comment.Javkhlan A.
I was very pleased with the service John provided, will work with him again in the future if services are needed.Theresa A.
The place is overgrown, with the UHaul trucks hidden in a dark corner, and the drop off box is broken, so the key was just sitting there when I dropped it off.Vincent Y.
Customer did not leave a comment.daimon H.
Customer did not leave a comment.robert W.
It's a little out of the way and supplies other than the trucks/trailers themselves are lacking but the people there are very friendly and helpfulCarl M.
I was sent to this location by UHaul because the Schroon Lake location was reportedly closed. When I got to Port Henry, this location was not open. The UHaul messages that I received while driving said I should go to Schroon Lake. I called UHaul for help, and at first I was told that I needed to go to Schroon Lake. After I explained that I had driven 40 extra miles to drop off the truck where UHaul wanted it, I was told Port Henry was full up and could not accept more one-way trucks. After I stood my ground, the representative relented. Then I explained that the key drop was broken open and would not close. There was already a key in it (who knows for how long). I was told to place my key in it and to take a picture of it in the box and a pic of the truck as well. I did that and went my way after being told my checkout was completed. Then, today, I got my bill. There was a $20 surcharge for the extra mileage I drove to take the truck to Port Henry (per UHaul's directions). I will not use UHaul again.John D.
Staff in Port Henry, NY was fabulous. Was in and out in 10 minutes. Highly RecommendedDonald W.
Customer did not leave a comment.BARYS F.
Customer did not leave a comment.ROBERT S.
Had to settle for a smaller truck. Radio didn't work. High beams didn't work. Returned truck 12 hours early, no difference in payment.ron M.
Customer did not leave a comment.Edward L.
Customer did not leave a comment.JONATHANMICHAEL F.
Customer did not leave a comment.Lars H.
The truck though clean had a VERY BAD wobble in the front end. It was almost undrivable. I used the truck because we had no other options that day.LARRY J.
Perfect pickup, drop off, and billing. No hassles, fast, and easy. Moving is an annoying process but at least the truck rental went well!Cecile M.
U-Haul needs to let the customer know that the location will be open or closed before the customer arrives at the location. The U-Haul sign at this particular location needs to be larger so it is more easily seen from the road.KEVIN A.
Very disappointed that I made a reservation to pickup near my house and then 2 days before U-Haul called and said I had to pick up 1.2 hours away. Very inconvenientJohn B.
Quick. Easy. Helpful staff.BOB T.
Scheduling forced me to drive 2.5 hrs to get the trailer that should've been provide much closer to my location. This is Not the local dealers matter or issue - scheduling department is very very poor. I am not happy with scheduling at Uhaul!Stephen F.
Clean and well cared for the guy ran Uhaul for garage in Port Henry was excellent. Very friendly knowledgable and flexible for pick up n drop off after hours of garage time. Very good experienceSandra M.
Customer did not leave a comment.RICH R.
Customer did not leave a comment.leslie S.
Have more enclosed trailers available....Port Henry has always gone the extra mile.Barbara E.
Customer did not leave a comment.Craig B.
Customer did not leave a comment.Craig B.
I was charged for 65 plus miles but I only went 15 not understanding this also tires on the back of the truck are terrible and had to get pulled out twice in spots that I should've had no problem with flat surface please let me know what's up with the mileage I picked it up with 109250.8 miles on it and returned it with 109265. 6Craig B.
Check the fluids. We had to buy antifreeze to put in it before we moved.Terri M.
no suggestions for improvement. had the equipment, and were very easy to deal with !tom D.
Customer did not leave a comment.Michael T.
Customer did not leave a comment.ROBERT R.
I arrived at 8am to pick up my equipment and it was not ready, I had to take only the truck and return later to pick up the auto transport, mind you this took an hour out of my day to handle on top of actually having to load my stuff up. On top of that they never cleared the snow from the trailer or the box truck. Very stressful experience.Jason Z.
This pickup facility was nearly 90 minutes away which was very inconvenient. The personnel were very friendly and helpful, but this is a gas station which appears to deal mainly in local customers. Other than location, this was a good place.Neil F.
Drop off area after hours signRICH R.
Customer did not leave a comment.Scott S.
Young man at drop off wasn't adequately trained.Thomas M.
Customer did not leave a comment.Vicki R.
Customer did not leave a comment.fred G.
Customer did not leave a comment.Barbara E.
Customer did not leave a comment.Edward D.
Very satisfied with the experience.Patricia H.
Customer did not leave a comment.Benjamin W.
No assistance with connecting trailer to car......after i asked he helped my husband lift onto hitch. No info on how to connect lights. No safety check we had it connected right before we left the lot. No further info given related to trailer.Alison R.
Customer did not leave a comment.SHARLEE K.
Customer did not leave a comment.Dorrie W.
Had an issue this time I changed pickup date and the person I spoke with said that the dealer was open I drove 45 mins there and back the place was closed... then the windshield wipers were shredded and of course it rained the entire trip then you have the nerve to charge me almost 10$ for mileage.. look my account up I've used Uhaul many time in the past years not a good way to treat a loyal customer. ??Shellie S.
truck was not cleaned at the time of pick up... white stuff on door and dry liquid on door all over and food in door tray.James D.
The people at this place were very nice and helpful. Just moved to this area and would use them again.Steve M.
Quick and easy. Was there maybe 5 minutes and on our way.caleb A.
Customer did not leave a comment.Malibu S.
Customer did not leave a comment.William H.
Customer did not leave a comment.JENNIFER S.
notify people a couple days ahead of pick up ,where to get what they need..Robert W.
The store owner was bery busy the morning I picked up the trailer and yet he managed to take care of me in a timely fashion.Patrick C.
Good and professionalAl G.
Install electric window on driver sideâ€”those crank windows are very difficult when paying tolls at a toll booth!Linda R.
Customer did not leave a comment.John Z.
Customer did not leave a comment.John Z.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.Andrew L.
Customer did not leave a comment.Kathleen D.
Amanda was great, she got us on our way quickly!PETER F.
The Manager made our drop-off a quick and easy one.Richard M.
Quick and smooth transaction. We were on the road with our rental quickly and returned it. They were very friendly aand helpful. Very happy!!!crystal J.
Customer did not leave a comment.Danielle W.
The guy at this location was extremely helpful. Would highly recommend this location.lisa G.
My drop off experience was a very smooth transaction. John and Mike made it a great experience. I highly recommend this location. Thank you so much!Marla R.
Customer did not leave a comment.Naomi T.
Customer did not leave a comment.Julie F.
Customer did not leave a comment.Roger C.
Customer did not leave a comment.Larry C.
Your website showed a trailer available at location that I originally wanted to pick up, only to find out that I had to drive 40 minutes each way out of my way to get the trailer. You need to present trailer availability when reservation is made, not the day before. Aside from that, no other issues.Edward M.
Customer did not leave a comment.Jon B.
Customer did not leave a comment.John K.
Customer did not leave a comment.Stephanie W.
The transmission in the UHaul was sluggish. It had a little trouble going up some of the hills. It also had some trouble going from a stopped position to accelerating. I mention this to the employee when I dropped it off in New Windsor, N.Y.sarah B.
Customer did not leave a comment.Marie A.
Customer did not leave a comment.Keith A.
Customer did not leave a comment.Chrstine A.
The gentleman was happy and got my receipt very quickly.Elizabeth S.
Customer did not leave a comment.John P.
Customer did not leave a comment.Nicholas D.
Customer did not leave a comment.Richard S.
Customer did not leave a comment.Mary Ellen L.
Customer did not leave a comment.jim D.
Very friendly.Judy R.
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