Customer Reviews for Portland Auto & Wrecker / Broken Tow
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Portland Auto & Wrecker / Broken Tow
Brandon J. on
I had to call to figure out my drop off location. Initially, they referenced a store across town before pointing me to one close by. This could have been coordinated when checking it out! Everything was good other than that.
MARK V. on
The lady in charge was very professional and was very helpful in answering all my questions. She also inspected the trailer ‘s to make sure I had one with good conditioned tires. I will highly recommend this business to my friends!
jason d. on
Nothing, they run an outstanding rental office. I dont ever do these surveys but this location was fantastic. It wasnt only a business deal it was like we were family. 5 star
KATHLEEN R. on
Very helpful staff. Would definitely recommend to others.
JOSEPH K. on
I appreciate how easy it was to make changes in equipment, etc.
Greg B. on
Easy and convenient drop off location with after-hours option.
Bob T. on
Very helpful in selecting correct trailer, connecting and confirming lights worked properly
William P. on
Make sure the strap ratchets and retention pins for the ramps are lubricated. Personal were competent and friendly.
Stephen B. on
The lady made my rental process as flawless as could be. It was a very exhausting move both physically and mentally for me; so having no hitches in the rental process and rental equipment was a huge blessing. Awesome job U-HAUL.
rose r. on
I was charged $14.00 due to not quite half tank full; however, we wasted gas in trying to find the drop off location's new site. We spent so much time driving up and down and around with the driving instructions given and yet we still could not find the new drop off location. Thank you.
DAVID H. on
Great service and helpful staff in both checkout and checkin
Troy H. on
Choose a different hitch latch
SHAWN B. on
I showed up at 1 PM and nobody was there, the sign said come back at 2. I used the drop box.
Kyle C. on
WORST CUSTOMER SERVICE EXPERIENCED IN A LONG TIME! LOCATION AND EQUIPMENT WAS FINE, BUT WHEN THE 24 HR RESERVATION TOOL DID NOT WORK AND UHAUL ASSOCIATE OFFERED $50 DOLLAR GUARANTEE. I WAS ASSURED THAT GUARANTEE WOULD BE APPLIED BY THE END OF THE DAY! NOT THE CASE! CALLED NUMEROUS TIMES AND DEALT WITH RUDE EMPLOYEES UNWILLING AND HIGHLY UNABLE TO MAKE THE SITUATION RIGHT! I HAVE USED UHAUL MANY TIMES BEFORE, BUT LUCKILY I DID NOT HAVE TO DEAL WITH CUSTOMER SERVICE BEFORE, BECAUSE THEY ARE WORTHLESS!!! WAS PASSED IN A ROUND ROBIN BETWEEN CORPORATE EMPLOYEES AND AREA EMPLOYEES THAT WERE BRAINLESS AND GENERALLY RUDE! WILL NEVER USE UHAUL AGAIN!
Bill H. on
Good vehicle
Jane W. on
Excellent service and very friendly. I would highly recommend
Carless R. on
Greeted pleasantly and efficiently
david t. on
Nice and quick drop off very nice to deal with.
raul m. on
Los cables de las luces estaban echos un desastre y las luces no funcionaban tuvimos q buscar cable por cable y arreglar
Joe C. on
I strenuously object to being switched from my preferred pick up location to this location just before my move. It was inconvenient pick up the trailer there, although the staff there was prompt and helpful. I had paid for the trailer rental in advance and I feel like I was a victim of "bait and switch" tactics.
JUANITA Q. on
Francine was amazing! She knew her job and did it well! Keep up your great work!
Naveh B. on
Glad we have Uhaul in Gregory!!
BART L. on
Nice people will rent from them again when I need a trailer
Patrick M. on
Nothing, very pleasant experience all the way around !!!
Anna G. on
Very helpful and professional.
BART L. on
They went out of there way to help me.
Ray M. on
Nice friendly service, but one issue. The first truck they pulled around for me was not clean inside the back. This probably should’ve been checked before my arrival. They did however immediately pull around another truck for me. The second truck was good to go.
mike r. on
The trailer has a wheel full of rust. Kept me on my toes the entire trip. I asked them to long it in as an issue in Portland. I would rent another trailer again.
Mike B. on
Personnel were very friendly, helpful, drop was easy.
Jeffery W. on
Dropped off after hours. The owner was nice over the phone and instructed me where to park the truck and drop the keys.
Alexea P. on
Uhaul signage was bent so it was a bit hard to spot, employees pretty clueless about the process. No bathroom available, just felt like a real hassle even though using the mobile checkout was supposed to be faster.
Brian M. on
"Francine" was good to work with. Very knowledgeable. I appreciate her.
Brian R. on
Put a wench on the tong of the trsiler
GUADALUPE M. on
Service was quick and friendly...
Stanley P. on
None that I can thi k of
Stephen K. on
Ordered supplies; none there when I showed up. The truck had problems with its tire pressure indicator and turn signals. No signs of a clean up on the truck having been done. Fortunately the truck ran well.
Richard O. on
Quick and easy. Good experience.
Deed A. on
.
Wiley P. on
I found the service to be excellent. Nothing to complain about .
debra w. on
We were in and out very quickly