VINCENT G.
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Customer Reviews for Portland Auto & Wrecker / Broken Tow
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Portland Auto & Wrecker / Broken Tow
Dustin F.
Easy transaction
Johnson C.
Every thing was great, friendly and professional. Will be coming back in the future at this location.
Lansing H.
Nobody was there and it was closed even though site said it was open. Looked like a junkyard
Francis M.
Uhaul website would not let me share my location upon equipment return. Website is not functional
David C.
Cab of truck was a little dirty, but otherwise rental went smoothly.
Jairo N.
U-hauls Towing policy, "our validation process does not assess your vehicle clearance. If you see that your vehicle is low, you will need to decide prior to transporting your vehicle whether you want to proceed knowing that damage will be your responsibility or return the equipment unused for a full refund." I knowingly knew that my vehicle was going to be damaged so I proceeded to return tow trailer. One of the tires became flat and proceeded to the nearest U-haul location (U-Haul Moving & Storage at N Chaparral 1201 N Chaparral Corpus Christi, TX 78401. The employees supervisor over phone advised that wouldn't be able to refund due to Portland, TX location being dealer. Supervisor advised to call road side assistance even though I'm already at a U-Haul trying to return trailer to see if I could trade for Tow dolly.
Mauricio O.
great attention.
Ricardo R.
Good atetion
Ashley W.
Great people.
Walter B.
Great service, to include bringing out a hammer to help get my tow hitch cover off! 😉 This is my go-to Uhaul from now one! Thanks a lot!!
DELMA L.
Easy to drive. Clean truck. Easy access and availability.
Jack F.
Lady at the desk was extremely helpful and nice.
Rebecca W.
The personell at this location were top notch. The uhaul itself however was new but the battery dies while trying to return it.
Lupe J.
The young lady running the place a pleasure to work with.
STACEY M.
Fast and friendly service. Easy drop off procedures would highly recommend.
Celeste A.
The office could smell cleaner and be more professional looking and inviting. Customer service was great.
Daniel W.
Make sure tires are properly inflated. I checked them with my own gauge because I had a bad experience with a uhaul car dolly tire in the past. The trailer I was to pick up had 1 flat and 2 under inflated this time. The manager did a great job, she took the time to move that trailer, and hooked up the other trailer by her self. It was very heavy but she lifted on her own as these 6x12 trailers do not have a tounge jack.
Leticia G.
The gas amount was incorrect and had very little gas so inconvenient
Kirten L.
I dropped off the truck a day early, at 11:00am and there was no one at the location. Dropped the keys in the drop box . 3 hours later I called location to make sure the truck was checked in this same day. The lady then did it within about 10 minutes.
Michelle L.
Great and friendly service ??
Hans W.
The staff member showed up in their personal vehicle without an ID or uniform.
Gwen F.
Just dropped off the truck
Billy B.
Very courteous personnel a pleasure to do business with.
Jordan E.
very helpful
Lupe J.
The employee on location is a pleasure to work with. She is very knowledgeable about the equipment she works with.
Mercedes H.
Very friendly and helpful.
James T.
Road construction has the site awkward to access.
Charles T.
The customer service was phenomenal. Always happy to see knowledgeable and friendly people, always willing to give the best customer service.
Kane B.
Nothing it was perfect
enrique M.
The employee working there was friendly and a real professional on her job. Thank you!
Britina W.
Website was very hard to understand! Didn't seem to pop up the uhaul establishment I needed for the drop off and was wanting to send me to another location and charge me more! I had better luck in person and everything got explained and straightened out and I was charged correctly!
Reliant S.
Great Service
Amelia G.
Having more employees
yvonne H.
Friendly staff
Reagan F.
Staff at this location was great!
Aldo S.
Francine and Mr. Frank thank you so much for all your help.
JIM P.
Great
loren S.
Francine was great, very helpful
Sidney H.
Great people
Brandon J.
I had to call to figure out my drop off location. Initially, they referenced a store across town before pointing me to one close by. This could have been coordinated when checking it out! Everything was good other than that.
MARK V.
The lady in charge was very professional and was very helpful in answering all my questions. She also inspected the trailer ‘s to make sure I had one with good conditioned tires. I will highly recommend this business to my friends!
jason D.
Nothing, they run an outstanding rental office. I dont ever do these surveys but this location was fantastic. It wasnt only a business deal it was like we were family. 5 star
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