Customer Reviews for Portsmouth Ace Hardware

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Portsmouth Ace Hardware

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patricia C.
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This is my third time using U-Haul I would highly recommend it. U-Haul makes everything so much quicker & easier and it's very affordable.

Steven W.
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Employees were rude wen I took truck back

Kevin C.
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Very friendly and easy to deal with!

john P.
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Have the truck right in your lot at scheduled pick up time so I don't have to wander all over pushing the dolly looking for the right truck.

Robert C.
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Customer did not leave a comment.

Annabelle P.
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John W.
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Took 35 minutes to get. Could not find dollies. Advertised at 39.99, but after all the fees it was 185. I returned it at 2am before due by 945 am when I got it and they charged me for an extra day. Also I have pics upon pickup the tank was3/4. But papers said full tank. I returned it with same amount and was charged again because not full. I have pics when dropped off too.

Larry Y.
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There was a sign saying please clean trucks after use well whoever used the one we had must didn't see the sign or just ignored it because the truck was dirty in the back

James Aaron E.
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Jimmy was very helpful. Thank you!

Sherry J.
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Customer did not leave a comment.

David H.
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The best U-Haul experience we've had yet! I would recommend this location to anyone.

Jeffrey B.
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Customer did not leave a comment.

Timothy M.
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Very professional , quick , complete . They make is easy , thanks much !

eddie M.
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Up sale the insurance on U-Haul equipment on front end in lieu of picking up unit and being introduced to you.

Larry H.
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I made my reservation on the 2nd of November for the 29th of November and called 3 days prior to make sure everything was in order for the pickup of a 15" truck and transport trailer, they told me everything was good, when I got there the man in front of me got my truck, it had been double booked, so I had to run down another truck, then return to pick up the car transport trailer, the guy that hooked up the transport sai everything was good to go so I left and soon as I crossed some railroad tracks the transport jumped off the truck and cut the wires into, so I had to return to the place where I just picked up the trailer and they repaired the wires for the lights, brakes an turn signals. U-Haul was good about giving me a extra day and 10 additional miles. When refueling the truck to 7/8 of a tank for turn in, the fuel gage was reading 5/8 of a tank and could not get any more gas in the tank and when I started driving it went to over full and this is on a new truck with just over 5,000 miles on it, so be sure when renting a truck that you, yourself check everything your self don't take there word for it, cause I was already pressed for time and all the problems I had was all uncalled for.

Bryan W.
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worst experience ever

jennifer H.
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Customer did not leave a comment.

David C.
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Garrett A.
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I was charged twice for the same rental

ADAM R.
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Very friendly and helpful location. Great work!

Samantha J.
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Montell H.
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Ralph V.
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ANDY A.
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Charlotte H.
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We were over charged for mileage. The dolly and blanket seals were broken when we opened the door and we were charged for the use of them as well. The truck stayed in overdrive the entire time we used it.

RAY F.
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Customer did not leave a comment.

KIRK M.
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Chad G.
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I was charged for the utility dolly and furniture pads and I did not use either of them. I called customer service and they turned in a complaint.

Michael L.
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It was dirty, one tire was low but went flat when the car was loaded. I took the trailer to a new a car dealership across from where I loaded the car they found two different size tires and loose lug nuts. Know how confident would you feel if you had a few hours to get from Ohio to fl. I worried about the trailer the whole trip.

Cindy K.
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laurie C.
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Blair C.
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Lorie W.
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Karla O.
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The staff were friendly. I had ordered 2 dolls. The store rented me one of theirs because there were no dolls. I ordered furniture blankets but they were short what was ordered. I had checked in but had to do whole process of checking in. I called that I was running late. I only had truck for 7 instead of 8 hours. I would still recommend.

john D.
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Customer did not leave a comment.

debra C.
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When I called to reserve a truck I was told I would get 50 free miles. When I went to pick the truck up I was told that wasn't true. They told me I was notthe first person that had told them this. If they are not going to give hou the miles they should not tell you they are.

aaron P.
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Customer did not leave a comment.

Galen J.
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john R.
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HELEN W.
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KENNETH M.
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We were made to take larger truck with larger cost. We were told nothing could be done even though there was a reservation for smaller cheaper truck. When they have you in bad spot they certainly take advantage. It's just bad business

Chris H.
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Customer did not leave a comment.

James N.
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Thanks

Gary G.
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Dropped off after hours, so drop off point information was not applicable

Jeff B.
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Customer did not leave a comment.

David V.
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leslie R.
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very friendly and helpfull

David V.
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chris H.
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nothing. the guys at at vandervorts ace hardware portsmouth ohio are top notch. very professional.

Dave P.
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Customer did not leave a comment.

curtis S.
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Verify that the equipment will be there when you go to pick it up. We had rented a 5x8 trailer and when we arrived, only a 4x8 was available. To their credit, they had called my home number a couple of days before to warn me that it was not going to be available. Nearby locations did not have any either, but we made the 4x8 work in the end. No fault of the local U-Haul dealer, since the 5x8 was supposed to be incoming to their location and in the end it did not.

Homer Y.
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Was over charged... said the tank was 1/2 full (i took photos of the gauge/odometer) i had to put 5 gallons of gas in for 30 miles... was charged for 40 miles at rental, went 31 miles and received no credit for the 9 miles which is roughly $7.

lauren C.
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Customer did not leave a comment.

Christopher G.
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LYNDA B.
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I had to have it pulled out of mud 3 times due to no tread on rear tires. It cost me $165 plus the rental fees and mileage. I will look for a different rental in the future

David J.
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Customer did not leave a comment.

Deborah D.
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Lindsey T.
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We just dropped off and put keys in drop box!

Robert D A.
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Customer did not leave a comment.

Brianna C.
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I feel like there should be something Uhaul could do for someone who locked their items in the truck. I paid for the insurance or whatever it was and was hoping that there was a way that could've helped me when I found that I'd left a few things inside of the locked truck.

Russell F.
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Customer did not leave a comment.

William S.
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Victoria C.
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Gary B.
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Dwight E.
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Ordered blankets they didn't have enough and they were dirty. Headlight out. Wiper fluid didn't work. Windows were dirty inside and out. Not in location I chose!!!!! Almost one hour away. Truck NOT in best shape for driving 60 to 65 MPH NOT happy

Jeremy H.
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David H.
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Rachel M.
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vicki J.
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The pigtail on the truck didn't work. I had to rent a trailer because your reps didn't advise me well on what size truck to get for my move. When I picked up the trailer at a different location, the staff there didn't check the lights or test anything. So, when we loaded and started to leave at 10 pm that night, the lights on the trailer didn't work. We have to call roadside assistance to come out. He was there till midnight and didn't get it fixed. It delayed us starting our trip till 9 am the next day cause he had to go to a U Haul store and get an new pigtail. Most unprofessional service from both U Haul places and your staff that told me the size truck to get. it ended up costing me a lot more money than I had... I will NEVER use U Haul again and will let all my friends know of this fiasco...

David M.
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Customer did not leave a comment.

Bryan S.
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Randy B.
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KATHY E.
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Nothing the men working in the store were extremely friendly and helpful.

Donna W.
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I returned the truck before it was due. They never logged they received it. I received a call from Uhaul 9 days later to see when I would return it and the dealer acted as if it was no big problem that they didn't realize they had the truck the entire time. It scared me to death to think someone might have stolen it.

KIM B.
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Great service, clean U-Haul vehicle, top notch crew at Ace-Vandervort's!

mike F.
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How about not charging two days when the vehicle was only used for about 3 hours on one day.

KEVIN C.
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Customer did not leave a comment.

jignesh J.
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ROBERT K.
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TINA J.
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Everything was very nice.

Jennifer M.
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Customer did not leave a comment.

Michael M.
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This location went out of their way to help us.

crystal R.
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Customer did not leave a comment.

Virginia M.
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Jason R.
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Charles B.
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Wasn't pleased I was charged $.99 a mile instead of the $.79 quoted. Picked it up on Friday & returned it the same day. Why a weekend rate?

Sarah G.
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Tires had low tread and kept hearing some kind of noise that wasn't the usual moving truck noises. Sounded like a bad wheel bearing maybe.

chris L.
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Customer did not leave a comment.

stephen H.
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Customer did not leave a comment.

MATT H.
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I think my mileage was wrong, but have no way to prove this. I think I was charged double mileage, so it was either read wrong when I returned it or entered wrong when it was returned from the previous customer.

Sarah K.
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Customer did not leave a comment.

Jeffrey P.
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Tried to extend the time and was told that it was scheduled out so made other arrangements and returned the truck to find out it was still available

Emma S.
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Customer did not leave a comment.

KIM B.
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My experience locally is always top notch, HOWEVER, this year corporate seemed to, so to say, stick their nose in the operation of the local franchise. I made my reservation on March 13, 2016 for the use of a UHaul vehicle on May 5-8, 2016. I know that parents of the local universities students rent vehicles to move the kids home. I did not appreciate "Roberta White" calling the local UHaul outlet and demanding that I return the vehicle. The next renter made his reservation on May 2nd. I really think it is very unprofessional for a corporate contact person to hang up on the local outlet employees, not nice "Mary". I will continue to rent UHaul's from this outlet in spite of the corporate interference. By the way, I already have my reservation in for May 11, 2017. The Ace Hardware/Vandervort's in Portsmouth, Ohio is a top notch crew!!!!!

STEVE A.
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Customer did not leave a comment.

Rick C.
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Customer did not leave a comment.

RALPH K.
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The UHaul site kept locking up. I had to wait 45 minutes for the guy to get the rental to go through.

Curtis B.
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Customer did not leave a comment.

HOMER K.
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Got charged 4 days late when it wasn't may start renting from budget

JEFF W.
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When I rented the truck I was told that I had to rent it for 2 days BUT if returned it within 24 hours I would only be charged for 1 day. However, I was still charged for 2 days.......this miss-representation was very very disappointing......Jeff Woodard

No reviews have been submitted for this location.

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