Customer Reviews for Portsmouth Ace Hardware
(U-Haul Neighborhood Dealer)

251 reviews

1532 Gallia St   Portsmouth, OH 45662

(740) 353-2937

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(740) 353-2937

1532 Gallia St
Portsmouth, OH 45662

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I called the 800 number and told them I needed a dolly they sent me to south shore my and they didn't have one I had to go to portsmouth

steven G. 
Rating:
5.0

Very helpful in a time crunch when I was moving over 100 miles

Patty K. 
Rating:
4.0

The vendor was good, but the truck was filthy inside and u can tell had not been cleaned for a very long time. Truck had a bad odor as well that even air freshener wouldn't fix. I returned the truck cleaner than when I received it

James L. 
Rating:
5.0

Very smooth and efficient professional service for pickup. Highly recommend this UHaul location.

Jessie C. 
Rating:
5.0

Customer did not leave a comment.

Angela M. 
Rating:
5.0

Service was A Pius

Kyle T. 
Rating:
5.0

Customer did not leave a comment.

Randy D. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Was a newer truck liked that alot...was not real bad on gas like my last Uhaul... And was clean...

LORA B. 
Rating:
5.0

Customer did not leave a comment.

Melanie P. 
Rating:
5.0

Customer did not leave a comment.

DIANA U. 
Rating:
5.0

Customer did not leave a comment.

Cozetta C. 
Rating:
5.0

Have more vans available at this location.

William T. 
Rating:
4.0

Customer did not leave a comment.

Oshianna C. 
Rating:
5.0

Best customer service in Southern Ohio.

Josh O. 
Rating:
1.0

Over priced.

ALAN C. 
Rating:
5.0

Customer did not leave a comment.

Lou M. 
Rating:
5.0

Customer did not leave a comment.

Donald K. 
Rating:
5.0

I was totally satisfied with everything that Ace Hardware in Portsmouth Ohio did for me while renting my U-Haul truck I was very pleased. No hassle no problems everything went very well they get my recommendation.

Damon C. 
Rating:
5.0

Customer did not leave a comment.

KEVIN G. 
Rating:
1.0

The truck was full of roach and hadnt been swept out. We didnt discover this until we was in rosemount with the uhaul. My husband hurrys trying to kill all the roaches he could see. I then call to let them know about the roaches, they tell us to bring it back so they can figure something out. That they may have to bomb it. We get back with the uhaul they go out look at it go in and get bombs hand to my husband for him to set off, and send us on our way with it. So we had to pay for the miles of that trip, along with the rest of the trips we had to make. Not to mention we couldnt even use it for ever bc we had to allow the bombs time to work, and then clean it out after. I cant belive we wasnt offered a discount or something

danny M. 
Rating:
5.0

Customer did not leave a comment.

Tiffany A. 
Rating:
5.0

Customer did not leave a comment.

Nancy W. 
Rating:
5.0

Customer did not leave a comment.

Adrianne A. 
Rating:
5.0

Customer did not leave a comment.

Linda S. 
Rating:
5.0

Very friendly!

LISA C. 
Rating:
5.0

Pleasant to do business with

Pauletta G. 
Rating:
4.0

Customer did not leave a comment.

jlaa E. 
Rating:
5.0

I can't think of anything. Everything went great

Elizabeth B. 
Rating:
5.0

Customer did not leave a comment.

Ronnie A. 
Rating:
2.0

Was upset when I first got there I was told there was no truck for me; especially since my first location was cancelled! But then the worker (older gentleman) said he'd check the key box. Luckily the key was there! Then we had scheduled for one way and they accidentally put as return to store! There was a younger gentleman I believe his name was Saul or something like that, he was super helpful and finished get-our paperwork done! Plus another frustrating thing was the older gentleman checked a couple out who was in line behind us before we got our paperwork finished!! I know it sounds petty but when ur on a time frame every second counts!

Ricky B. 
Rating:
4.0

Great service

Teddy M. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

This is my third time using U-Haul I would highly recommend it. U-Haul makes everything so much quicker & easier and it's very affordable.

patricia C. 
Rating:
3.0

Employees were rude wen I took truck back

Steven W. 
Rating:
5.0

Very friendly and easy to deal with!

Kevin C. 
Rating:
3.0

Have the truck right in your lot at scheduled pick up time so I don't have to wander all over pushing the dolly looking for the right truck.

john P. 
Rating:
3.0

Customer did not leave a comment.

Robert C. 
Rating:
3.0

Customer did not leave a comment.

Annabelle P. 
Rating:
2.0

Took 35 minutes to get. Could not find dollies. Advertised at 39.99, but after all the fees it was 185. I returned it at 2am before due by 945 am when I got it and they charged me for an extra day. Also I have pics upon pickup the tank was3/4. But papers said full tank. I returned it with same amount and was charged again because not full. I have pics when dropped off too.

John W. 
Rating:
3.0

There was a sign saying please clean trucks after use well whoever used the one we had must didn't see the sign or just ignored it because the truck was dirty in the back

Larry Y. 
Rating:
5.0

Jimmy was very helpful. Thank you!

James Aaron E. 
Rating:
5.0

Customer did not leave a comment.

Sherry J. 
Rating:
5.0

The best U-Haul experience we've had yet! I would recommend this location to anyone.

David H. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Very professional , quick , complete . They make is easy , thanks much !

Timothy M. 
Rating:
5.0

Up sale the insurance on U-Haul equipment on front end in lieu of picking up unit and being introduced to you.

eddie M. 
Rating:
2.0

I made my reservation on the 2nd of November for the 29th of November and called 3 days prior to make sure everything was in order for the pickup of a 15" truck and transport trailer, they told me everything was good, when I got there the man in front of me got my truck, it had been double booked, so I had to run down another truck, then return to pick up the car transport trailer, the guy that hooked up the transport sai everything was good to go so I left and soon as I crossed some railroad tracks the transport jumped off the truck and cut the wires into, so I had to return to the place where I just picked up the trailer and they repaired the wires for the lights, brakes an turn signals. U-Haul was good about giving me a extra day and 10 additional miles. When refueling the truck to 7/8 of a tank for turn in, the fuel gage was reading 5/8 of a tank and could not get any more gas in the tank and when I started driving it went to over full and this is on a new truck with just over 5,000 miles on it, so be sure when renting a truck that you, yourself check everything your self don't take there word for it, cause I was already pressed for time and all the problems I had was all uncalled for.

Larry H. 
Rating:
1.0

worst experience ever

Bryan W. 
Rating:
5.0

Customer did not leave a comment.

jennifer H. 
Rating:
3.0

Customer did not leave a comment.

David C. 
Rating:
3.0

I was charged twice for the same rental

Garrett A. 
Rating:
5.0

Very friendly and helpful location. Great work!

ADAM R. 
Rating:
4.0

Customer did not leave a comment.

Samantha J. 
Rating:
5.0

Customer did not leave a comment.

Montell H. 
Rating:
5.0

Customer did not leave a comment.

Ralph V. 
Rating:
5.0

Customer did not leave a comment.

ANDY A. 
Rating:
3.0

We were over charged for mileage. The dolly and blanket seals were broken when we opened the door and we were charged for the use of them as well. The truck stayed in overdrive the entire time we used it.

Charlotte H. 
Rating:
5.0

Customer did not leave a comment.

RAY F. 
Rating:
5.0

Customer did not leave a comment.

KIRK M. 
Rating:
5.0

I was charged for the utility dolly and furniture pads and I did not use either of them. I called customer service and they turned in a complaint.

Chad G. 
Rating:
2.0

It was dirty, one tire was low but went flat when the car was loaded. I took the trailer to a new a car dealership across from where I loaded the car they found two different size tires and loose lug nuts. Know how confident would you feel if you had a few hours to get from Ohio to fl. I worried about the trailer the whole trip.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Cindy K. 
Rating:
2.0

Customer did not leave a comment.

laurie C. 
Rating:
5.0

Customer did not leave a comment.

Blair C. 
Rating:
5.0

Customer did not leave a comment.

Lorie W. 
Rating:
4.0

The staff were friendly. I had ordered 2 dolls. The store rented me one of theirs because there were no dolls. I ordered furniture blankets but they were short what was ordered. I had checked in but had to do whole process of checking in. I called that I was running late. I only had truck for 7 instead of 8 hours. I would still recommend.

Karla O. 
Rating:
3.0

Customer did not leave a comment.

john D. 
Rating:
2.0

When I called to reserve a truck I was told I would get 50 free miles. When I went to pick the truck up I was told that wasn't true. They told me I was notthe first person that had told them this. If they are not going to give hou the miles they should not tell you they are.

debra C. 
Rating:
5.0

Customer did not leave a comment.

aaron P. 
Rating:
5.0

Customer did not leave a comment.

Galen J. 
Rating:
5.0

Customer did not leave a comment.

john R. 
Rating:
5.0

Customer did not leave a comment.

HELEN W. 
Rating:
1.0

We were made to take larger truck with larger cost. We were told nothing could be done even though there was a reservation for smaller cheaper truck. When they have you in bad spot they certainly take advantage. It's just bad business

KENNETH M. 
Rating:
3.0

Customer did not leave a comment.

Chris H. 
Rating:
5.0

Thanks

James N. 
Rating:
5.0

Dropped off after hours, so drop off point information was not applicable

Gary G. 
Rating:
5.0

Customer did not leave a comment.

Jeff B. 
Rating:
5.0

Customer did not leave a comment.

David V. 
Rating:
5.0

very friendly and helpfull

leslie R. 
Rating:
5.0

Customer did not leave a comment.

David V. 
Rating:
5.0

nothing. the guys at at vandervorts ace hardware portsmouth ohio are top notch. very professional.

chris H. 
Rating:
4.0

Customer did not leave a comment.

Dave P. 
Rating:
4.0

Verify that the equipment will be there when you go to pick it up. We had rented a 5x8 trailer and when we arrived, only a 4x8 was available. To their credit, they had called my home number a couple of days before to warn me that it was not going to be available. Nearby locations did not have any either, but we made the 4x8 work in the end. No fault of the local U-Haul dealer, since the 5x8 was supposed to be incoming to their location and in the end it did not.

curtis S. 
Rating:
3.0

Was over charged... said the tank was 1/2 full (i took photos of the gauge/odometer) i had to put 5 gallons of gas in for 30 miles... was charged for 40 miles at rental, went 31 miles and received no credit for the 9 miles which is roughly $7.

Homer Y. 
Rating:
5.0

Customer did not leave a comment.

lauren C. 
Rating:
5.0

Customer did not leave a comment.

Christopher G. 
Rating:
4.0

I had to have it pulled out of mud 3 times due to no tread on rear tires. It cost me $165 plus the rental fees and mileage. I will look for a different rental in the future

LYNDA B. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
5.0

Customer did not leave a comment.

Deborah D. 
Rating:
5.0

We just dropped off and put keys in drop box!

Lindsey T. 
Rating:
5.0

Customer did not leave a comment.

Robert D A. 
Rating:
3.0

I feel like there should be something Uhaul could do for someone who locked their items in the truck. I paid for the insurance or whatever it was and was hoping that there was a way that could've helped me when I found that I'd left a few things inside of the locked truck.

Brianna C. 
Rating:
4.0

Customer did not leave a comment.

Russell F. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

Victoria C. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
4.0

Ordered blankets they didn't have enough and they were dirty. Headlight out. Wiper fluid didn't work. Windows were dirty inside and out. Not in location I chose!!!!! Almost one hour away. Truck NOT in best shape for driving 60 to 65 MPH NOT happy

Dwight E. 
Rating:
5.0

Customer did not leave a comment.

Jeremy H. 
Rating:
5.0

Customer did not leave a comment.

David H. 
No reviews have been submitted for this location.

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