We dropped the truck Saturday, but could not get in to parking lot. .sign was confusing and took us a hour to figured out how to get in.
Guihua B
Customer Reviews for Portwest Commercial Truck Service LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Once again, we arrived at the drop-off location to find no one in the office and all the doors locked. At least this time there was a phone number posted. We called, and the person on the phone simply told us to leave the trailer with the others. So, we parked the trailer next to the first one we saw. After we had unhitched and were getting ready to leave, another man came out and questioned why we left the trailer where we did. We explained that we were told over the phone to leave it by the other trailers, and this was the closest one to where we were parked.
Stephen NWas nice that we could drop off anytime. It would be better if there was a sign about where to park or directions on how to get in after hours
ARIELLE OContact number in the haul paperwork did not work. The number posted on the gate to contact for drop-offs no one answered ( I left a message and no-one called me back). There was a code required to enter the gate, we got lucky and a truck driver let us into there drop off facility. If the trucker did not let us in, we would not have been able to drop off the trailer. This not a 24hr drop off facility as described in the app when I booked. I will not drop off at this location again.
PATRICK LNothing
Patrick CWe called the number since we had issues with the app loading and the person who answered the phone, Alex, only told us "what does that have to do with me?" Would've been nice if he just said something like "Hey, I can't do much about the app sometimes you just have to wait."
Erik DGreat location to rent a moving truck from.
Owen SWhen returning the car dolly no one seemed to know what they was doing. I was told that they don’t unhook the car dolly and was given the run around.. if I was waiting for the people to call me back I would still be waiting since he never returned my call. The man in the office did go ahead and in hook my car. This had to be the worst experience I have had with U-Haul and if I had an option I would definitely NOT use either location again
ERNESTELLE WReserved an appliance dolly and a 5 x 9 trailer. On the scheduled pickup date, I arrived and was told the appliance dolly I reserved (apparently the last one) was given out earlier in the day and that I could go pick one up at Home Depot. Had to go out of my way to pick up another dolly which made me 20 minutes late to another appointment. No major issues with the trailer. Would not recommend this place.
Patrick MProvide the equipment requested on the agreement
Eduardo GTruck broke down in me twice. This location has crappy equipment
Andre SThe young men here were incredibly positive and helpful, in dealing with an unfortunate accident I had on their property. I am most appreciative of their kinds words and the above and beyond support!
RICKY DGate access required being on hold for 30+ minutes with 800#. Rental was supposed to include appliance and furniture dolly, but neither was loaded in the rental. Had to go find these resources elsewhere
Erick GCouldn’t access property because of gate. The sign on the gate listed to call someone, but that number was never answered. After eventually getting access to the property, the employee who let me in escalated for the owner (Aaron) to call me, but never received the call. The location of the keys for the truck was blocked by multiple storage containers so it took a long time to find. And when I returned the truck, once again Aaron was still not answering the phone to give access to the property.
David MNothing at this time.
Michael GGreat customer service, very helpful. Answered any questions we had.
Vitali NVery easy to rent. You can do everything from your phone fast. Also it is very nice that you can hire movers through their app. Very convenient.
Levi BThis Uhaul location had a poor check-in process for my rental. I had to call and message a phone line to get a gate code as the one provided did not work. There were instructions on getting the key but there were no check-in questions to verify vehicle condition and fuel level before I took possession of it.
Joshua HEverything was good 👍 👍
Ronald DIf you have a number to call for U haul pick up , answer . Because we sat outside for 30 mins waiting, no one ever answered. Finally someone came out and we were able to enter . No one ever called us back or helped us enter .
Katherine BThey did not have the uhaul ready when arrived. The tow dolly was not attached. The gas tank was practically empty. They did not have an equipment dolly available for rent as requested in my reservation. Also, missing were the furniture covers - set of three. The representative had no explanation and did not seem to care.
Jessica FVery helpful. He was very personable
Keith GThe parking lot could use a little repair work. Overall the employee was helpful and informative.
Gary Sno one was there, the store supposedly closed at 5 p.m.
Matt SCheck for rental equipment. Moved 2 days later than planned bc we were not given the dolly. The app does not tell you what level the fuel was at when he picked up the truck we didn’t know we needed to note that so three days later we couldn’t remember.
Jeffrey HAll was good
Steven GBy far the most atrocious experience I have ever had with any company in my entire life.
Hamilton HHorrible customer service! I'm letting everyone in the Fort Worth area know NOT to use this location. Alex needs to be fired!! This person had poor character and lacks integrity.
Theresa LHad a hard time with hitch it was old and rusty had to get a different trailer
Carla GThanks man
Jim TThe UHaul person was very knowledgeable and helpful.
Kenneth HEasy delivery
BRIAN WAlex Was Great. I Turned The Vehicle In A Few Days Early. After Hours. Though They Were Closed, Alex Answered The Phone & Assisted Me Immediate With No Hesitation. Communication Was Amazing, Assistance Was Phenomenal & The Will To Help Me Get EveryThing Checked In & Turned In Was Awesome.
Deshae RAlex was very friendly and helpful
Carlos HAlex was knowledgeable and a pleasure to work with. Not only was he helpful and kind, but he also went out of his way to answer any questions and help me inspect the way the car was loaded unto the trailer, as it was my first time transporting a vehicle. Asked me multiple times to insure that i was as comfortable as possible for my 2 thousand mile journey. Definitely would recommend!
Maksim BThe curly haired man who accepted our return was so helpful and nice! He informed me I could leave and have a stress free day while he returned the truck. So happy with the amazing customer service!
Katherine BWasn't the best experience. Maybe an off day for the entire team that we rented from but it could have been better
Robert PWent to drop off trailer. Difficult to tell where to go to speak to someone. Pulled up to building that had "uhaul" on it and called the number that was on our paperwork and didn't work. Called a number on Google maps for the actual business and that didn't work either. Noticed yet a third number by the door and called that and no answer. Then I received a text from someone from the number by the door and had a conversation through text messaging. No face to face interaction whatsoever which seemed off. Also I'm not familiar with the drop off process but when I picked up my trailer from the uhaul in spanaway they hooked it up for me, I'm a disabled veteran with severe sciatic nerve issues, and the drop off location made myself and my girlfriend un hitch the trailer and move it to a corresponding spot where they chose. Lastly even though I got a receipt from the business things seemed suspicious with how everything was handled and my GF and I took pics of everything in case someone tried to say we didn't drop it off on time.
Jeffrey AAlex was awesome!
Somphilith IOn-site support was great. Easy location to get in and out of.
John FAll went well from arrival to dropoff.
Mike ERamshackle business with wrecked/junk vehicles and confusing office arrangement.
Kevin Hthis location was extremely hard to find and had to drive through multiple neighborhoods to find the place. google maps took me to a residential area blocks away from the drop off point. I would not recommend anyone using this drop off as way to hard to find and narrow roads and residential areas.
Kevin PThe manager (young white male with long-ish dark blonde hair) who helped us out was awesome- straightforward, prompt, nice and professional. No BS, no surprise charges or equipment issues. Easy to pick up and drop off.
Audie MThis was a self-serve location. I had to unload my car from the auto trailer, park and disconnect the trailer from the truck.
Charles BLocation looked weird I can’t lie but the service was great and the truck was clean and ran very well. Thank you.
Richard KWheels on the trailer were very rusty. Door worn out and hard to shut. Aren't these places required by U-haul to maintain them!
Randall CI don’t see anything that I would change. It was really easy on pickup and drop off excellent service!
Jerardo TUSB ports were broken. Cab was dirty. $1.09 per mile is ridiculous
Craig SI was over charged. I took pictures of the fuel when I picked up the uhaul and I was told it was 3/8 fuel, however there was only 1/4. So I filled where I picked it up..and I was charged for that as well. As a US Army Combat Veteran I hoped to be treated fairly and with respect as I did upon picking up the truck and taking care to give it back in the same condition I got it in. I was told $125 would be my total no matter what however I was charged $154.00. Also, I returned and couldn't get in the gate which my car was parked inside so I couldn't drop off the uhaul (even though I reserved it for 8hrs I wasn't told I would be able to drop off the uhaul). I had to use gas going back home only to come back the next day which incurred mileage that I was not supposed to be charged for due to the situation I was put in with not being able to drop off the uhaul. D.S.Louis U.S. Army Combat Veteran OEF |OIF
Dwona LGreat experience overall.
Adriana CSigns to office
HAROLD SFriendly service!
Andrew GService from San Diego up to tx was a headache . will never use PODS again . the San Diego location almost shipped my box empty had to cancel and re write my contract . I was suppose to have from June 3-9 to fill it but was only givin 2 days and was told they can no longer bring it out for access because it’s set to ship after i told them it doesn’t ship until after June 9 . Once in TX they charged the wrong debit card , took 4 hrs of calling and being transferred to finally get it taken care of and able to pick up my POD .
Alex was extremely helpful and answered all our questions. The equipment was ready for us to pick up and was easy to haul and manage. We will be using this Uhaul location again when we need this service. Great Job!
Brenda S