Super friendly staff, easy and fast check in/out. Everything was much easier than I thought it would be. I highly recommend them!
HEATHER D
Customer Reviews for Post And Parcel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good customer service
KEOTA MAwesome customer. Great location
WILLIAM DSuper nice people
ANA MNothing that I can think of. The staff was incredibly friendly and the truck was well maintained!
BEN SVery good, friendly and understanding service
JESUS FThe employees were very knowledgeable and informative from beginning to end!! Great experience; would highly recommend!!!
VERNA FGreat customer service when picking up keys and very easy drop after hours.
DEREK HExcellent experience and exceptional staff at Post and Parcel. Everything went smooth and they were very helpful and attentive.
ERIC CGreat job.
ALLEN EJust minor improvements to the app. For example: I was in the act of opening the lockbox to receive my U-Haul key when it the app said to enter go to the instructed locker and enter the combination code to retrieve the key. Problem was, at the part of the truck pickup process, I was never given the locker # or the combination code so I had to chat with a representative to get it. After I was assisted, the app moved on and didn't allow me to continue with the pickup process by inspecting the vehicle which was supposed to be the next step. I didn't like that but I moved on anyways with my key and was searching for my truck but didn't realize what I was searching wasn't a license but rather the truck number was located on the top right of the vehicle. I wasn't aware of this so I called customer service saying that I couldn't find my truck and that was pointed out to me. I would recommend the app to indicate where to look to locate the vehicle. Or I may just be foolish as well lol. Either way, I'm sure someone else has made the same mistake. I also told the customer service representative about the app skipping the inspection step since I was a little concerned that could bite me towards the end when returning the truck but he assured me everything will be okay if all I see are normal damages that aren't anything alarming.
JOSHUA LPeople were very friendly and helpful.
MICHAEL DService was excellent at both pick up and drop off locations. Employees were helpful and had a great attitude when explaining the process
ANDRES RSmooth and easy pick up and drop off. I would definitely use this location again in the future!
PHANOMPHORN DEverything was great
DAVID SThe representative named Monica at the location was a fabulous person and worked with us in a very kind and professional manner. In the event we would need a U-Haul again we will always use that same location because of her.
renea wThe U-Haul app and access to the 24/7 program is terrible. The app clears out any information you input if you have to close the app for any reason the app restarts the process you are on and loses any pictures that have been uploaded. It would also be helpful to have the option for verification prior to time of pickup up. We also ran into an issue getting the access code to the lockbox with the key, the app skipped that information and went immediately to the process to return the truck. All together, this caused us to not have access to our truck for an additional hour after we had reserved it two weeks prior. Lastly, same issues with the app upon returning the truck. The truck was fine, location of pick up was as expected, but the U-Haul app is terrible and not user friendly.
Matthew SI ANT THINK OF ANYTHING , THEY HAVE EVERYTHING A CUSTOMER NEEDS, THEIR curious, and friendly and very knowledgeable, yes I would reco.ent this location before any other.
Juanita VN/A
ANDRE KDolly's with real tires would be better.
DERRICK WI checked "yes" on the personnel question, however I dropped the trailer after hours and did not meet with anyone.
Jimmy NWe had overall a great experience at this location. The staff were very friendly and very helpful.
Scott RThe only thing was there was a lot of cat or dog hair , and I’m allergic! It got on some of my cloth stuff.
lori bNot one thing!
Donna SGreat service and very professional representative.
JAMES FGreat service. Came and helped make sure all worked like lights and hook up was safe.
Richard LThe truck’s shifter (park, reverse, drive, …) seems to be worn out and glitchy - I suggest to get the transmission looked at. Thanks.
PAUL HThe trucks AC didn’t work and it got very hot in it!!
Reinaldo BAfter having my original order pushed back an hour (8am to 9am) and transferred without Uhaul contacting me, and then having the 2nd location cancel on me while enroute (9:12) bc he didn't have the size truck i requested, and then this 3rd location not opening until 11am. Which forced me to download there app which doesn't allow you to go back and have to reenter all my info (not user friendly) and costed me 2 hours of movers not able to do anything. Last time I'll use uhaul.
Miguel GCustomer service was great, location and drop off was convenient.
James VThey get u in and out and they have great customer service even the dog😂he’s very pet friendly
PATRICK DI had a wonderful experience with this location. The lady who checked me out was friendly and efficient. Oh, and there was a dog there who I fell in love with❤. Kona greeted all the customers and made each one of us feel extremely special. Customer service at its best! Extra treats for Kona!
AGGIE LYour system was down when I got there. I was told your system was down since 8an. I would have like to have been told or texted that there was a problem. But agent kept trying to get the order through. I appreciate that !
Renae LThe staff at this location were absolutely fantastic! They were so helpful. This was the easiest Uhaul experience I've ever had. Thank you!
Michelle GThe location was great the uhaul equipment was junk. This is not the locations fault they are just a pickup/drop off location uhaul need to do better on maintaining theor equipment.
Joshua DVehicle received in filthy condition and stunk. Was never cleaned inside or out before renting. I was never given instructions on how to use the vehicle and the clerk never inspected it with me. The clerk complained about my 'list of complaints' after I reached out to U-Haul customer service and was not helpful. This location does not live up to U-Haul standards. I have now been double charged for the rental.
Linn PThank you
SALLY RAwesome service, fast and friendly
Mica MDelivered a great product, well maintained Trailer, and was timely and professional! Thank you.
Joc JLow Tire Notice
Cristy BMake it easier to get the keys. Maybe put all the steps in an email or one link. If WiFi is poor, following instructions are hell
Ric Done of the wheels went flat when loading the trailer. When the trailer was unloaded, the wheel stopped deflating. this wheel needs to be changed
Maxim SCheck out brake noise.
ROBERT CHave more places open 7 days a week
Andres DFirst time , great service!
HUSSAM SNice an easy
Arthur JThe van I rented had one thing that needs service, which is the fact the van pulls the right, which means it either needs a tire rotation, or a rotation and balancing, or an alignment. A majority of the highway I drove was straight, which is how I was able to discern this one factor. Besides that the van was a very smooth ride, and it maintained smooth and powerful acceleration on inclines without needing much gas in such instances, so obviously it was well maintained before I got it. Thanks for usage of such a vehicle.
Sergio MTrailer pickup and return location very difficult. Had to back trailer over curb into field. You required large pickup to tow but do not provide the room for the large pickup. U-Haul requiring scan of Driver License means you are liable if you are hacked. Don't tell me your system is secure; it's not, just like Home Depot, Target and others. Next time I'll look at other rental companies.
Bob MThe app is a hassle with the self check-in.
john rThey were friendly and very helpful.
Raphael FPick off and drop off was super easy. As always, the staff at Post and Parcel are friendly and efficient!
Kelly KI was told I would get the first month free and got there and I was charged. I am still waiting for someone to contact me.
santana hOnline checkout process is too detailed and lengthy.
Ryan CThe truck had no AC in it and we were moving in 100 degree weather…
Brey B