Customer Reviews for Postal Annex 20012 Sorrento Valley
(U-Haul Neighborhood Dealer)

122 reviews

9450 Scranton Rd Ste 108   San Diego, CA 92121

(858) 292-4839

Office Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(858) 292-4839

9450 Scranton Rd Ste 108
San Diego, CA 92121

Services at this Location:

Office Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything was perfect.

ALBERT H 
Rating:
5.0

Would like to see a brake down of the charges at the end of the transaction. Have not received anything yet.

RODOLFO M 
Rating:
3.0

Customer did not leave a comment.

NADINE M 
Rating:
5.0

Customer did not leave a comment.

anh p 
Rating:
5.0

Friendly customer service. Very professional. Fantastic option for this living in La Jolla area

Amanda C 
Rating:
5.0

No improvement required. The employee was great, most helpful and friendly The truck was poorer than the one we had before. Especially the parking brake was very hard to loosen. Once it almost did not loosen at at We needed 10 attempts.

Hubert A 
Rating:
3.0

make sure the truck is ready for early morning pickup so that the customer isn't stuck on the phone with uhaul support.

CHRISTOPHER R 
Rating:
1.0

I was overcharged and I have already spent hours to get my money back

FARSHAD B 
Rating:
3.0

The drop off location was convenient but the mobile signal was very weak making the uploading of the pictures for the app very slow. Turned out to take much longer to drop off than we expected. The drop off sheet said the location would be open until 2 and we arrive well before but the location was closed.

WADE P 
Rating:
1.0

Charge me double for no reason

YONGQI C 
Rating:
1.0

Customer did not leave a comment.

ABEL C 
Rating:
5.0

Very nice person I worked with.

Scott B 
Rating:
3.0

There was big difference between required fuel level and actual level. Please Check fuel level correctly

JOONSEOK K 
Rating:
5.0

Excellent customer service. Very friendly and helpful. Made a difficult day so much better.

Brenda O 
Rating:
5.0

Customer did not leave a comment.

Shahnawaz B 
Rating:
3.0

A very convenient location.

Su-Ting C 
Rating:
5.0

Excellent explanation for new driver and very friendly guy. Thanks alot for the service.

CHETAN N 
Rating:
5.0

Customer did not leave a comment.

KIRSTEN M 
Rating:
3.0

It was 30 minutes away from the location I originally reserved at—which made us go over the mile limit. It was also only had a half tank of gas—forcing me to refuel halfway through as well as pay for more gas upon drop off.

Morgan C 
Rating:
5.0

A little more clarity on where to park and some more lighting would be welcome, but it was fine. I arrived late at night for an after-hours drop off.

JULIO M 
Rating:
5.0

The U-Haul app does not work and I was told by the Postal Annex worker who came in an hour early to help out since he knew the app was not working right. The “next” pull up at the bottom does nothing…everything else went great! 3 Cheers to the worker at Postal Annex for being there to help!!

Brenda M 
Rating:
5.0

Hassle free experience

ANGELICA F 
Rating:
2.0

Customer did not leave a comment.

Sharlotte C 
Rating:
5.0

Abbas (the gentleman who helped my at the store) is first rate with customer service. Rental trucks are rental trucks, so whatever you are teaching him needs to be shared with the rest of the world!

GARY S 
Rating:
5.0

Was a pleasant experience beginning to end. Also Anuus is a fantastic wealth of information and puts you the customer in a good mood

luke k 
Rating:
1.0

The young representative did poor job.

Ya S 
Rating:
1.0

Customer did not leave a comment.

JINGWEI G 
Rating:
4.0

The truck had over 92,000 miles on it - it ran a bit rough, but it got me and our belongings where I needed to go.

LAURIE J 
Rating:
5.0

Customer did not leave a comment.

DAVID E 
Rating:
1.0

I hired 2 dollies to rent and they were not in the vehicle. It caused me a lot of inconvenience, because I was paying two people to help me for today, so with the absence of the dolly, I had to go to Home Depot to buy it and also pay overtime for the people I hired. I called to inform and the attendant simply didn't care about my problem.

Claudia m 
Rating:
3.0

Customer did not leave a comment.

Chloe K 
Rating:
4.0

The office was closed when we arrived but the drop-off was easy. Suggestion would be to put more signage to indicate where to return the rental vehicle.

EDFEL R 
Rating:
3.0

It took some time to get the truck. I was charged for coverage although I didn’t ask nor was suggested. The truck was very old

YUVAL B 
Rating:
5.0

Customer did not leave a comment.

Michael V 
Rating:
5.0

I will say the inside of the windshield was smeared/not clean so we cleaned it and the windshield washer fluid receptacle was empty. Other than that the truck was clean and tidy. The service there excellent.

PAMELA L 
Rating:
1.0

The pickup was horrible. Instructions were bad. The online experience was bad. There were two other people trying to get trucks which had the same issues. Finally after 1-1/2 hours and multiple phone calls, I was able to get the truck. Will never use U-Haul again unless it is the only option. The last time i rented from Budget Truck Rental and that was such a pleasure.

Neil G 
Rating:
2.0

Mismanaged Mess

DONALD S 
Rating:
3.0

There wasn't any interaction with personnel. It was an after hours drop off so location was closed

RITA N 
Rating:
5.0

The app was terrible and made checking/out really hard I couldn’t even finish check out cus of whatever connection problems you have with your check out/in process.

MARCOS J 
Rating:
5.0

Customer did not leave a comment.

Pamela C 
Rating:
5.0

Customer did not leave a comment.

Tejas K 
Rating:
4.0

It was easy to do everything over the phone and made the process to pick up and drop off very easy and convenient

Zen M 
Rating:
3.0

Customer did not leave a comment.

Barton H 
Rating:
5.0

I dropped the truck off when the location was closed, but the back parking lot was larger than some other locations I have been to. I had no issues parking the truck.

KAREN W 
Rating:
5.0

Customer did not leave a comment.

GARRETT T 
Rating:
4.0

Picking up this truck was NOT a good experience. I thought UHaul already had all the info they needed, but then I had to jump thru hoops to finish off the process, including putting in a freakin' reference name and number. Why didn't they ask for this kind of info earlier? I wanted to jump in the truck as fast as I could, but I could not figure out how to make the payment. I had to call for help and they said I would have to wait 20-30 minutes for someone to come on the line to help me. Finally, as I waited, I poked around and finally figured out how to make the payment. UHaul, you MUST make this experience smoother!!

Robert B 
Rating:
5.0

Customer did not leave a comment.

Carlomiguel O 
Rating:
4.0

Easy to find, U-hauls parked around back. Did not interact with any personnel (closed).

Sara T 
Rating:
5.0

Jade was amazing! Salamat!!

Albert H 
Rating:
5.0

Customer did not leave a comment.

Amy J 
Rating:
4.0

N/A

Rob H 
Rating:
4.0

Old truck; over 100k miles, tire sensor light on.

Susan N 
Rating:
5.0

FAST DROP OFF. PARKING LOCATION OF UHAUL IS LOCATED BEHIND THERE IS A NOTE IN THE FRONT DOOR. EMPLOYEE ARE HELPFUL AND COURTEOUS.

cobe b 
Rating:
5.0

Customer did not leave a comment.

Chris T 
Rating:
1.0

The location was posted 9AM open but it didn't open until 10AM. There was a mix up with the reservation team & the pick up location. A 7AM reservation wasn't satisfied until 9:45AM. We missed the hired movers window for availability which required us to find new hired help and further delayed our departure.

Kirstin O 
Rating:
2.0

Difficult place to drop off a truck and trailer, but if you're comfortable handling a land yacht you'll be ok.

joseph W 
Rating:
5.0

Jade is the best!!!

ROY J 
Rating:
5.0

The lady that helped me was very kind and supportive.

Grace N 
Rating:
5.0

Thank you for the great experience! The pickup truck was clean and drove smoothly with no issues.

Shubhayan G 
Rating:
5.0

Customer did not leave a comment.

Sara C 
Rating:
5.0

Dropped off after hours. N/A was unavailable so I selected No

Henry T 
Rating:
5.0

Very helpful attendant! Rental was very clean and new, return was easy.

Gregory-Neal G 
Rating:
5.0

Also Great customer service. Thanks so much!

Roxanne H 
Rating:
5.0

Customer did not leave a comment.

Amy V 
Rating:
5.0

Customer did not leave a comment.

Didier S 
Rating:
5.0

LOVE THE FAST SERVICE. HAND THE KEYS DURING THE RETURN PROCESS AND I'M DONE!

Douglas G 
Rating:
5.0

Customer did not leave a comment.

Varit P 
Rating:
5.0

The clerk was very kind and gave me a heads up call 30min before they are scheduled to close, and helped me with a complicated driver's license registration even past their closing time.

Yibo G 
Rating:
5.0

You guys are perfect

John C 
Rating:
4.0

Customer did not leave a comment.

Jason H 
Rating:
5.0

Customer did not leave a comment.

Kennith K 
Rating:
3.0

The charged me for another $18 without any explanation.

Mohammadsobhan S 
Rating:
4.0

Customer did not leave a comment.

Garrett W 
Rating:
3.0

Customer did not leave a comment.

Gavin H 
Rating:
5.0

Excellent customer service at Postal Annex. Jade helped me with mobile pickup of a U-Haul van I needed for moving.? She was very friendly and gave me a lot of information. Postal Annex is where I get my Amazon orders delivered. Their location is very accessible and convenient with lots of parking available . I would use Postal Annex regularly now.

Jordan V 
Rating:
5.0

Customer did not leave a comment.

PAVAN C 
Rating:
5.0

Customer did not leave a comment.

Gregory K 
Rating:
5.0

Customer did not leave a comment.

Kathy M 
Rating:
3.0

Horrible customer service

JOGENDER R 
Rating:
4.0

The owner of the postal annex who helped us was wonderful. U-haul tried to over charge me but she advocated for me and ensured I was happy.

Walter R 
Rating:
5.0

Customer did not leave a comment.

ADAM B 
Rating:
5.0

Fast transaction. Gave the keys to the person, she told me that they take care of the rest. Takes longer, understandable they are busy coz they are a shipping store also. But i didn’t worry because i returned the truck same way what was given to me and no damages to truck.

Drew J 
Rating:
5.0

Everything was perfect, Thank You!!!

ROY J 
Rating:
1.0

I'm going to dispute a damage claim. I did not damage the cargo van and believe this is a fraudulent claim to make money. The cargo van was beat up when I received it and I didn't not get a walk through with the personnel nor did I get a walkthrough afterwards or a phone call. We'll make every attempt to dispute. The report states no information that I'm aware of or was consulted on.

Maurice C 
Rating:
5.0

Customer did not leave a comment.

AMIRALI S 
Rating:
5.0

Customer did not leave a comment.

Martin L 
Rating:
5.0

Customer did not leave a comment.

Ravish S 
Rating:
1.0

Horrible experience at this location. They have charged me extra for not folding the blankets and they have. Not mentioned me any extra charges too. This location is horrible.

Affan A 
Rating:
5.0

The two women who were running the shop were both wonderful!

Scott R 
Rating:
5.0

Customer did not leave a comment.

Santhosh C 
Rating:
5.0

Fast check out and very friendly staff..

mitch a 
Rating:
5.0

very easy and kind

WOON Y 
Rating:
2.0

Vehicle has transmission issues and smelled like it was leaking gas.

Kristina P 
Rating:
5.0

Great customer service

Don P 
Rating:
5.0

Process of checking in and out were smooth.

MANOLITO L 
Rating:
5.0

Customer did not leave a comment.

Eric R 
Rating:
5.0

Have more signage available in the large parking lot which is shared by the POStal Annex store. It wasn't clear where I needed to park the uHaul truck, and it turns out there's a parking lot in the back, but I had to come into the store to ask about it.

Fernando G 
Rating:
3.0

Prices aren’t upfront and should be explained, drop off after hours is $20 but it’s actually “free mobile drop off”

amaani b 
Rating:
5.0

May be extend hours during the weekends. However drop-off after hours is pretty straight forward

Shabhana M 
Rating:
5.0

Customer did not leave a comment.

AARON S 
No reviews have been submitted for this location.
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