Good experience
Kennith K
Customer Reviews for Postal Annex 20012 Sorrento Valley
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I returned the vehicle clean and with more gas than at pick up, I was charged $25 cleaning fee and $10 fuel adjustment. I called and asked for explanation, they had no explanation to offer, they said they would send me pictures of mod they claimed was in the vehicle but none was sent. Extremely dissatisfied, will never use this location again
AMIR OConvenient location and friendly staff. Truck return was very quick and easy.
WILLIAM AThank You for being so helpful!!
Roy JI find it very dishonest and unacceptable to be overcharged with hidden fees that I clearly did not agree to. It feels like a sneaky and unfair way to make extra money off customers.
Chao XEverything was perfect.
ALBERT HWould like to see a brake down of the charges at the end of the transaction. Have not received anything yet.
RODOLFO MFriendly customer service. Very professional. Fantastic option for this living in La Jolla area
Amanda CNo improvement required. The employee was great, most helpful and friendly The truck was poorer than the one we had before. Especially the parking brake was very hard to loosen. Once it almost did not loosen at at We needed 10 attempts.
Hubert Amake sure the truck is ready for early morning pickup so that the customer isn't stuck on the phone with uhaul support.
CHRISTOPHER RI was overcharged and I have already spent hours to get my money back
FARSHAD BThe drop off location was convenient but the mobile signal was very weak making the uploading of the pictures for the app very slow. Turned out to take much longer to drop off than we expected. The drop off sheet said the location would be open until 2 and we arrive well before but the location was closed.
WADE PCharge me double for no reason
YONGQI CVery nice person I worked with.
Scott BThere was big difference between required fuel level and actual level. Please Check fuel level correctly
JOONSEOK KExcellent customer service. Very friendly and helpful. Made a difficult day so much better.
Brenda OA very convenient location.
Su-Ting CExcellent explanation for new driver and very friendly guy. Thanks alot for the service.
CHETAN NIt was 30 minutes away from the location I originally reserved at—which made us go over the mile limit. It was also only had a half tank of gas—forcing me to refuel halfway through as well as pay for more gas upon drop off.
Morgan CA little more clarity on where to park and some more lighting would be welcome, but it was fine. I arrived late at night for an after-hours drop off.
JULIO MThe U-Haul app does not work and I was told by the Postal Annex worker who came in an hour early to help out since he knew the app was not working right. The “next” pull up at the bottom does nothing…everything else went great! 3 Cheers to the worker at Postal Annex for being there to help!!
Brenda MHassle free experience
ANGELICA FAbbas (the gentleman who helped my at the store) is first rate with customer service. Rental trucks are rental trucks, so whatever you are teaching him needs to be shared with the rest of the world!
GARY SWas a pleasant experience beginning to end. Also Anuus is a fantastic wealth of information and puts you the customer in a good mood
luke kThe young representative did poor job.
Ya SThe truck had over 92,000 miles on it - it ran a bit rough, but it got me and our belongings where I needed to go.
LAURIE JI hired 2 dollies to rent and they were not in the vehicle. It caused me a lot of inconvenience, because I was paying two people to help me for today, so with the absence of the dolly, I had to go to Home Depot to buy it and also pay overtime for the people I hired. I called to inform and the attendant simply didn't care about my problem.
Claudia mThe office was closed when we arrived but the drop-off was easy. Suggestion would be to put more signage to indicate where to return the rental vehicle.
EDFEL RIt took some time to get the truck. I was charged for coverage although I didn’t ask nor was suggested. The truck was very old
YUVAL BI will say the inside of the windshield was smeared/not clean so we cleaned it and the windshield washer fluid receptacle was empty. Other than that the truck was clean and tidy. The service there excellent.
PAMELA LThe pickup was horrible. Instructions were bad. The online experience was bad. There were two other people trying to get trucks which had the same issues. Finally after 1-1/2 hours and multiple phone calls, I was able to get the truck. Will never use U-Haul again unless it is the only option. The last time i rented from Budget Truck Rental and that was such a pleasure.
Neil GMismanaged Mess
DONALD SThere wasn't any interaction with personnel. It was an after hours drop off so location was closed
RITA NThe app was terrible and made checking/out really hard I couldn’t even finish check out cus of whatever connection problems you have with your check out/in process.
MARCOS JIt was easy to do everything over the phone and made the process to pick up and drop off very easy and convenient
Zen MI dropped the truck off when the location was closed, but the back parking lot was larger than some other locations I have been to. I had no issues parking the truck.
KAREN WPicking up this truck was NOT a good experience. I thought UHaul already had all the info they needed, but then I had to jump thru hoops to finish off the process, including putting in a freakin' reference name and number. Why didn't they ask for this kind of info earlier? I wanted to jump in the truck as fast as I could, but I could not figure out how to make the payment. I had to call for help and they said I would have to wait 20-30 minutes for someone to come on the line to help me. Finally, as I waited, I poked around and finally figured out how to make the payment. UHaul, you MUST make this experience smoother!!
Robert BEasy to find, U-hauls parked around back. Did not interact with any personnel (closed).
Sara TJade was amazing! Salamat!!
Albert HN/A
Rob HOld truck; over 100k miles, tire sensor light on.
Susan NFAST DROP OFF. PARKING LOCATION OF UHAUL IS LOCATED BEHIND THERE IS A NOTE IN THE FRONT DOOR. EMPLOYEE ARE HELPFUL AND COURTEOUS.
cobe bThe location was posted 9AM open but it didn't open until 10AM. There was a mix up with the reservation team & the pick up location. A 7AM reservation wasn't satisfied until 9:45AM. We missed the hired movers window for availability which required us to find new hired help and further delayed our departure.
Kirstin ODifficult place to drop off a truck and trailer, but if you're comfortable handling a land yacht you'll be ok.
joseph WJade is the best!!!
ROY JThe lady that helped me was very kind and supportive.
Grace NThank you for the great experience! The pickup truck was clean and drove smoothly with no issues.
Shubhayan GDropped off after hours. N/A was unavailable so I selected No
Henry TVery helpful attendant! Rental was very clean and new, return was easy.
Gregory-Neal GAlso Great customer service. Thanks so much!
Roxanne HLOVE THE FAST SERVICE. HAND THE KEYS DURING THE RETURN PROCESS AND I'M DONE!
Douglas GThe clerk was very kind and gave me a heads up call 30min before they are scheduled to close, and helped me with a complicated driver's license registration even past their closing time.
Yibo GYou guys are perfect
John CThe charged me for another $18 without any explanation.
Mohammadsobhan SExcellent customer service at Postal Annex. Jade helped me with mobile pickup of a U-Haul van I needed for moving.? She was very friendly and gave me a lot of information. Postal Annex is where I get my Amazon orders delivered. Their location is very accessible and convenient with lots of parking available . I would use Postal Annex regularly now.
Jordan VHorrible customer service
JOGENDER RThe owner of the postal annex who helped us was wonderful. U-haul tried to over charge me but she advocated for me and ensured I was happy.
Walter RFast transaction. Gave the keys to the person, she told me that they take care of the rest. Takes longer, understandable they are busy coz they are a shipping store also. But i didn’t worry because i returned the truck same way what was given to me and no damages to truck.
Drew JEverything was perfect, Thank You!!!
ROY JI'm going to dispute a damage claim. I did not damage the cargo van and believe this is a fraudulent claim to make money. The cargo van was beat up when I received it and I didn't not get a walk through with the personnel nor did I get a walkthrough afterwards or a phone call. We'll make every attempt to dispute. The report states no information that I'm aware of or was consulted on.
Maurice CHorrible experience at this location. They have charged me extra for not folding the blankets and they have. Not mentioned me any extra charges too. This location is horrible.
Affan AThe two women who were running the shop were both wonderful!
Scott RFast check out and very friendly staff..
mitch avery easy and kind
WOON YVehicle has transmission issues and smelled like it was leaking gas.
Kristina PGreat customer service
Don P