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DINAH W
Customer Reviews for Postal Annex # 6
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Although not filthy, the truth was not washed and the rear was not swept out. There were a few screws, a key ring, and overall minor debris. When scheduling I requested a dozen blankets as I was given the option. Upon rental, I was told they don’t have blankets at that location. That’s inconvenient!
Scott LVery quick to rent and get moving. Highly recommend
Miguel ANothing at all my customer service was excellent because I had to very nice lady’s help me out.
DAISHA CThe inside of the truck smelled like dog. The windows needed to be cleaned. The AC and the truck ran well. Great price. The staff was nice and efficient. I was in and out less than 10 minutes.
BLANCA ACustomer service was excellent and the manager was a great person I would definitely come back and use and recommend them
RAMIRO GPaid for a dolly but wasn’t given one
JANIS SI borrowed for an hour, got charged for 2.
RONALDO OI’m a regular renter of uhauls I had an unusual issue with my rental last night, I put $28 (4.44 cost per gallon = over 6gallons of gas) proceeded to drive the truck 2-3 miles and the gas gauge Did NOT go up in fact went down. I went for a second time and put and additional $26 of gas (at the same dollar amount per gallon ) and upon turning truck on the gas finally registered that gas had been added my problem is I know with out a shadow of a doubt that I should not have needed to add additional money for a trip that intially was 19.5 miles all additional miles were me trying to understand the gas issue non the less I would really appreciate an adjustment to my charge for the $26 of additional gas that should not have needed to be added. Oh and I did click I would recommend to a friend but PLZ understand the staff is great I don’t want them portrayed any different my issue is they need more equipment to continue to service the community appropriately multiple Dollys (piano, regular , appliance) WHICH ARE CURRENTLY UNAVAILABLE
XAVIER CGreat Customer Service at the Service Desk. Polite, Helpful Staff.
GERARD QMy total distance for the rental was 2 miles. Had to bring 2 big, heavy boxes back to Home Depot from my house less than a mile away, but the receipt shows that I’m getting charged for gas for $10.20. I’m pretty sure I didn’t even use a gallon of gas, let alone 2 gallons.
RONALDO OI think my big frustration was the charge for the extra gas. When the truck was given to me it was written as 1/4 tank. As soon as I started the truck the dash panel indicated 36 miles to low. I returned it at 32 miles to low and was charged for 6 gallons. The truck had trash and debris inside. Found a half full box of cigarettes under the seat.
JEFFREY LNothing to improve. Very good customer service. Excellent!! 2 ladies are very professional , very helpful to all customers. Good job. Keep it up!!!
Sonny TGreat service…. Everything was great.
Pedro RComplete a turn signal and lights check periodically. One blinker inoperative. Personnel were courteous and professional. Thanks to all
JOHN SIt was an excellent service... 👍
Juan SExcellent service, very easy from the App to Pick-up!
Ronald MFirst time that I rented a U-Haul truck with out a duality but other then that the service was great
Luis VTruck overall was okay. Interior of vehicle was dirty. Interior looks well worn for a vehicle with only 16,000 plus miles.
Shirley SClaudia on palm ave san diego prvided outstanding customer service
MIGUEL VPut gas in the uhaul after only going 16 miles and they charged me for 2 gallons of gas
Diana cI was pleasantly surprised with my whole experience. From when I walked in, and promptly and greeted, to the point I dropped it back off. I wish I could personally thank the person who assisted me both at the start of the day and the end, she was fantastic, not just answering my questions, but making the whole rental process super comfortable! My moving helped also commented on how clean and well maintained the truck was.
Joseph GGood Service
Luigi A👍
CHRISTOFER SThese people running this location are great Very helpful and curious. I highly recommend. This is my 2nd time using them and will again when needed.
Timothy SVery helpful and courteous associates
ERNESTO LExcellent customer service and the truck was in good condition.. Excellent experience.
Juan SThe workers there do everything but help the customer. It’s very unorganized in there.
Sean LKeep up the amazing work guys
Jose NDon't trust uhaul they over charge
NORA MEverything is ok
Edwardo CPre-registered online - it was quick and easy once I got there. Staff was knowledgeable and very nice.
Gerard QAll the Stafff at this location is very nice. Especially Claudia.
India WJust don’t particularly like uhual over all wasn’t the location or the people they were nice. I don’t understand why I should pay before and after for the little bitty truck and put gas ? It’s crazy. The process on the phone was not good either. Kept not working and restarting. Just wish it could be better.
Sammarie BThe receipt I was given was zeroed out. there wasn't any itemization. The clerk said it was the amount we were charged the day before. There was a quote, but no charge.
Roberto SThey were very friendly at this location. Check in was very fast. I hope to rent from this location again
Adrian LNothing
NATHANIEL HTry having some dollys in the location are tell you that no equipment is available for you at this location before you get there.
Larry PThe people was very friendly, attentive and easy-going. Usually I rent u-hauls online and then just pick them up at the location, but this time I had to do eveything from scratch at the location and they were knowledgeable and precise. Strongly recommend them!
Ignacio YGreat customer services
Curtis WRude customer service & we pre rented a dolly and they where out of dollys soo yeah super inconvenient.
Jesse BNEVER USE THEM!!!! I was charged a late fee because the store was closed when I returned it, even though I returned the uhaul an hour earlier than I needed to. UHaul still hasn't refunded my money so I am forced to work with my bank to get the fraudulent charges resolved.
Matthew VTruck is in desperate need of maintenance. I’m sure the misfire and oil leak isn’t going to help fuel consumption we are putting back into the truck. Ashtray still had someone’s ashes in there that made the truck smell pretty bad and it was dirty inside like it hasn’t been cleaned for some time
Coby FGreat customer service
Melvin OThe person handling the paperwork was excellent. She was very helpful professional and courteous. She was great!
scott eNo big deal that the truck was very dirty outside but the drivers cabin was sticky and extreme nasty body odor. Customer service was excellent.
Marco BAlways great, friendly, professional service from Claudia and her team. Best I've experienced from any UHaul location!
Jon PNothing. The staff at Postal Annex is always friendly and efficient when I rent from them.
DEREK ALots of sand in cab
edward nThe pickup and dropoff was convenient and expertly handled by the staff.
Tony dNothing. Great customer service.
Mack WNothing
Derek AMake sure that when a customer mentioned the equipment condition such as a flat tire / low air tire go check it or ask your agent to go put air in it. Otherwise the customer will end up on the road side meeting assistance due to a blown tire. Then your district manager will show up on the road, while you're waiting for a tow truck.
Leonor CClaudia and her coworker were so pleasant and very professional. Thank you for being positive and awesome!!
CLAUDIA P. Great customer service. Thank you I would recommend your services to my friends.
MARIA NI was disappointed due to the reservations I had. I scheduled it with a person on the phone and requested it to be at a closer location. So when I went to pick it up it wasn't the right spot and had to pay $100 more than I wanted.
Debra TStaff was great, and worked hard to process my rental.
Adam AU-Haul changed the location on us after we had arrived at the initial location. We were supposed to have contactless key delivery which didn't happen. It took ALMOST AN HOUR to take all the pics and get all the info uploaded in order to get the key. We were late picking up furniture b/c of this. The app asked for a PASSPORT!! Who carries a passport with them. We were lucky in that my husband had his passport card with him. We should've been notified that this was required. What a mess!
BRIAN KGreat people along with great customer service
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