Excellent customer service… thank you!
Gregory Y
Customer Reviews for Postal Annex Bonita Chula Vista
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Amazing customer service!!!!
RONALDO VExcellent and professional service.
DOMINGO SNothing to improve at the pick up location. The folks at the postal annex in Chula Vista were very helpful and the truck ran great!
Donna PI always go ther when I need a U-Haul they are always so nice and polite
WYATT MWe finished moving in one day thanks to the equipment rented. Thank you
Michael HEverything was Great , Excellent Customer Service Thank you.
MIROSLAVA SI wasn't aware that I was dropping the rental truck off at a Postal Annex and so I had challenges finding the location. But after I called the location I was given clear direction and found the location easily after.
La TThank you !
SERENE NEasy to rent. Most importantly, staff was excellent and very friendly at pick up and drop off. Cleanest U-Haul I have ever rented!
SHANNA BBigger size of trucks.
STEVEN CAMAZING AMAZING customer service at this location, Postal Annex Bonita Chula Vista 750 Otay Lakes Rd
WESLEY CThe owners were so kind and explained everything. They were super helpful! Excellent customer service.
FELICIA VMake sure that the truck is clean and doesn’t smell like urine.
Alvin PThe staff is amazing and they take their time and answer any questions I had. There customer service is outstanding.
SANDRA MI wish I could remember the woman’s name who helped with the pickup ! She was so helpful, polite, friendly. Great customer service.
JOSE VKeep doing the good job!
Waldo GI would recommend this location. The owners were very helpful and friendly.
RICHARD DVery good customer service
VICTORIO TClosed on Sunday, no information posted or in description of where to drop off is at, had to ask a person in the store next to them to find out where to drop off and they told that there drop off was in the back of the strip mall and there box was mounted on the rear staircase
DEAN RKeep doing the good job!
WALDO GNothing really. They were very professional and friendly. No complaints.
roger zCustomer Service from this location were very helpful. I’m very satisfied.
Elbert PWas doing “after hour” drop off, really early in the morning. New to the area, so I don’t know much/where things are. Drop off box was not in front of store, but behind it. Would be helpful if store had had a sign in the front to let some know. App only indicates “put keys in drop box/slot.” Eventually had help via online support.
Amanda MPedro is a rock star. Best Uhaul experience I have to date. The entire staff at Postal Annex was on point.
Kellie KYou’re fine 🤝
Tomas UThe customer service from the staff at this location was above anything I’ve experienced!! They are to be recognized for their efforts to make customers not only happy but leave with a lasting impression.
Walter GThe team at the postal annex were outstanding. Very professional and friendly. Thank you.
David SVery professional service center
DENNIS MFriendly location
Albert HThe roof was previously damaged and the repair was adequate. There is a big wrinkle in the roof that at highway speeds would rattle from the wind. Mile after mile of continuous rattling. It first made me think it was my stuff shifting but it was not. It was the roof. Lucky for me I saw the roof before I took the vehicle and documented the damage because there happened to be a high vantage point I could look down upon the truck where I was picking it up. Other than the roof the truck preformed flawlessly. It did what I needed it to do with no other issues. I give it 9 out of 10 stars. Thank you :-)
Norman AGreat service.
George FI've discussed this issue w/the facility. There was a HOLE in the gas line, that looked to have been "fixed" many time, that caused me to waste fuel, money, and caused gas spill all over my shoes and concrete when I attempted to replenish the tank. I was offered NO discount. This could have proved disastrous if a flame was present. I spoke w/the facility and they advised they "fixed" the gas line several times due to fuel thefts. Still NO discount. I like the facility and ppl, but I won't rent from them again and will tell my friends.
Lora SVery friendly and very accommodating!
Francis DI was quite surprised when I found out that the UHaul office was in the Postal Annex. But the location was convenient and accessible.
Dana JI can't think of anything. Everyyhing went better than I could have rxpected
Lou WCan was given to me on empty and asked to bring it back with a quarter tank. Gas prices locally makes this a poor financial decision with no real benefit. I spent $70 using a car to go 34 miles. Approximately 3 gallons used.
Isaiah AThe U-Haul experience in Bonita point has always been excellent. They are the best.
William VTo be charged $25 to swipe out the truck's back end that didn't need to be swiped. What did it take, 2 minutes? I won't be using this location again!
Michael LWas charged for a cleaning fee when I brought the truck back cleaner than received. . I threw away stax chips lid and sunglasses that were left in the truck and was charged $10 for cleaning fee .
Tiffany SI was surprised that the van didn’t have a ramp, but maybe they don’t for a 10’
Sonny BCustomer service was great. The truck’s A/C was not working and the day was very hot so it added to the stress of moving.
Alejandra MEven when there is already a confirmation, there's a chance that u-haul can still cancel your reservation. It happened to me, when I made reservation last July 1st, the day before I scheduled to pick up the truck, I was told that there is no more truck available.
CRESCENTE CGreat customer service.
JULIET AStaff were friendly and professional. Great customer service!
Ricardo PVery friendly
Francis DExcellent service.
Juan RThe truck was clean , but not well maintained . The steering was very bad and the brakes need work . Overall a good transaction experience but not a good truck experience.
Jeffrey LThere isn’t much to say about the drop off besides I’ve never been more happy to drop off a truck and be done with a business. However the drop off location itself was great, no problem.
Jenna AThe gas was stolen from the truck and they damaged the gas line. We had to change trucks.
Salomon PPost signs on where to leave the truck. Nowhere does it say that the drop box is on the back of the building near a Raley’s loading dock. I was also charged for gas and a cleaning fee when I filled it just as much as I got it and it was dirty when I got the truck. Why should I have to clean someone else mess?
Richard WThe employees were extremely helpful and accommodating, very professional and friendly.
Matthew SGood customer service and very helpful
Earl BVery nice people, nice owners, and easy to deal with. Also very honest, a rarity these days. I highly recommend this location.
Michael CFriendly people and great service.
Gary GKeep doing the good job!
Waldo Gfirst time that i have ever got charged for not enough gas or being dirty. i blame myself because it was dirty inside the driver and passanger area when i got it. I saw it. I noticed it. I didnt get out and go back inside to report it because i assumed they knew the condition. Trust me i would have cleaned it if i would have known i would of got charged for it. i have rented from uhaul many many times and i know better but i just brought it back in the condition it was in. as for gas why would i not put enough back in and get charged double than if i put it in. you can tell by the mileage i wasn't driving around so the 35 i put in should have been suffice as it was on the same 3/8 line it was when i picked it up. so definitely this experience was the worst ever. i have rented too many times too not turn in correctly this time. i will never ever pick up or drop off without an inspection again. if i rent again .
andrea pI made a reservation for a 15 ft truck with a ramp one week in advance. I hired people to help me with my move (4 bedroom house). I called yesterday and they confirmed the truck would be ready at 10 am. When I went to pick it up today, they only had a 10 ft truck with no ramp available. When I told the owner this was not what I reserved, he started yelling at me, saying that it was my choice is take what he has or that should go somewhere else. Extremely disappointed with the way I was treated and how much more difficult this made moving day for my family.
Antonio RI have rented trucks from this location multiple times and they are the absolute BEST in speed, care and overall customer service.
Wesley SVery nice & professional. Place was clean & inviting. Quick turnover.
CAROLINE SThey are so nice、service is good，thank you so much.
Yuanfei HEverything was great. The truck was ready when we got there. I've been to this Postal Annex location many times and the people are prompt, knowledgeable, and very friendly.
LINDA RThe owner or manager of that location failed to inform me that he was unable to remove a charge from my total rental amount. THEN he failed to tell me that he had to charge me twice!! I was charged for the amount that included an item I needed to be removed and the amount without the item. So my bank account (debit card) has to be refunded the incorrect amount. I’m the meantime, I will be overdrawn because of automatic bill payments I set up. And the WORST part is I didn’t find out about a refund until I called and remained on hold for over 20 minutes! The call center customer service representative had to explain I was being refunded, she also had to send my email confirmations of the refund because the store owner FAILED to INFORM ME!! Worst customer experience ever!!!
ROSALINA HGreat service on short notice ;-)
JERMAINE MNothing. Everything was perfect.
Santiago RThe owner/operator (I think his name was Pankaj) was one of the friendliest and most helpful people I’ve ever met! Great service!
WESLEY SThe people at the Postal Annex were great.
LUIS GThe owners/operators there at Postal Annex Bonita were Extremely courteous and worked hard to help me get the van I needed to rent. It was a really awesome experience and I was really pleased with their customer service as it far surpassed my expectations.
BRIAN EFriendly staff
Voltaire V