Overall good experience.
ALEXANDER G
Customer Reviews for Postal Annex of El Dorado Hills
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Your service representative could’ve been a little bit more hands-on when it came to turning the truck over to the customer and then receiving it when I brought it back. It was fine. They just didn’t apply themselves as well as I would have thought.
JOSEPH MThe worker did not know what she was doing and was on her phone during checkout. We also tried picking up the truck using the app but it wouldn’t work. She also asked for our id 500000 times and took a picture of it with her personal phone. She also told us to fill the gas to half way and then we did and when we returned it they made us fill it to 5/8 instead. Also after leaving when the truck she kept trying to call me. Don’t people know if you are renting a truck; you’re probably going to be busy USING THE TRUCK? I wouldn’t go back here. Awful experience.
Jamie B