Customer Reviews for Postal Annex

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Postal Annex

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Amy H. on

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Customer did not leave a comment.

Samuel M. on

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maureen t. on

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The personal service was friendly and prompt. I will definitely use this location in the future.

Christopher H. on

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Ravindra P. on

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Sherry F. on

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Unable to return keys to lock box, no combination supplied upon return of vehicle. Had to drop them in the mail slot after waiting on hold with uhaul for 20 minutes

andrea m. on

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Really a very efficient service. Thank You

Clarence B. on

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Make sute the windshield is clean to reduce chance of accident.

Jan M. on

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Zhanyang L. on

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Patti M. on

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friendly and helpful service

Elmo E. on

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SCOTT M. on

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Chuck is excellent & honorable. He communicated well & was very sincere.

ROBERT M. on

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Other than it being a really busy shopping center upon our return, it was great! Return parking was a challenge, but the Postal Annex was great - a really good experience.

Madan A. on

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Mr Kim is wonderful person. He is witty and provided great customer service!

Alvin I. on

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I reserved at Lafayette area 2 weeks ago as I did before, I don’t know why they changed the location to homestead, it’s like 10 miles from my location, and I know there’s a close by in my area. Disappointed ??

manuel c. on

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Please beware ! The clerk tactics are unprofessional..

Harsh S. on

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WORST CUSTOMER SERVICE!!!!! Reservation Number: 27227664 I had reserved a SHARE cargo van from 2121 Laurelwood Rd Santa Clara, CA 95054. When I reached the location at 7:45pm, there was no vehicle assigned to my account!! So I called customer support, which assigned me a smaller pickup truck instead. As I was getting late to pickup a couch, I accepted the vehicle change. Now when I tried unlocking the new truck, I found that the key box didn't have the truck's key. It was already 8pm by now. And I had to reach my couch pickup spot by 8:15pm. I called customer support multiple times who just put me on hold for 10 mins twice while I was standing in cold in the parking lot. CUSTOMER SERVICE SUCKED!!! They didn't help me at all. The same representative came on the phone twice and just put me on hold. At 8:30pm I couldn't wait any longer, so I booked uhaul from the buggy app to another location and picked up the vehicle. I am terribly disappointed by subpar service I have received and would make sure to avoid Uhaul in the future. This is the second time I am facing the issue(last time I tried to rent a share vehicle from Oakland Reservation Number: 24972650)

Michael B. on

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Volodymyr B. on

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While I would definitely come back as a customer, the exterior of the vehicle was not clean by any means. Inside was clean however, so not a big complaint. This location is run by a 3rd party so they may not be maintaining the vehicles cleanliness. Great experience with the uhaul app , made it very easy

David Y. on

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Pedro M. on

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The folks at the postal annex were very friendly. Our interactions were were very enjoyable. The cargo van was smaller than I expected, but it was really easy to maneuver, and it didn't use up much gas.

Julie H. on

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The car was very dirty and at the end it required me to take pictures that demonstrate the cleanliness of the car when I was given it dirty in the first place

Robert J. on

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Carl Y. on

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Do not change customers reservation two days before pickup.

Ahmad A. on

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Worse fucking experience, Uhaul. your a disgrace and a fucking ripoff. I wouldn't recommend Uhaul to anyone. so FUCK OFF!

Cindi R. on

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Really great customer service, friendly and convenient location. Thanks!

Jon Alan C. on

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Shige I. on

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very clean & good service ?

John L. on

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The staff was very friendly and helped with rental options. They made the process very easy and did their best to make sure all my questions were answered. They gave me a fair price and explained the price options. They also extended my time without any problems, making the whole process excellent. I would rent from them again.

Karthik C. on

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Improve the self check out option. Wasted so much time in verification. And still didn't get verified.

Tahseen A. on

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Could a better lock that’s easy to operate be available? Gosh it took a while for the lock to open and given the number of digital locks it’s wiser to install to make the process much easier. The auto check out process is too in-depth asking for way too many questions and Vehicle insurance policy even for a lawyer is confusing.

Cindi R. on

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Really convenient and the shop owner is always friendly and pleasant to deal with.

Renee B. on

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Customer did not leave a comment.