Customer Reviews for Postal Annex

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Postal Annex

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Umair R.
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Customer did not leave a comment.

Kelly P.
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Customer did not leave a comment.

NOLAN V.
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Nothing. The postal annex employees were awesome and the van was exactly as advertised.

SURYA M.
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Attendant keeps talking on phone. Even though I returned vehicle clean, he charged me $25 extra Had very bad experience at this location

CURTIS H.
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I like that this place was open at 7 a.m. compared to other U-Haul places that open at 9 or 10 a.m. Also, the family that runs this Postal Annex are super! I also like the computerized system that U-Haul has now. Super easy and cuts down on paperwork.

Yuting W.
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Customer did not leave a comment.

DAVID M.
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Quick, efficient and accommodating!! I read some bad reviews about this location...completely unwarranted. Same day check-in took 10 minutes and return took 5. Keep up the good work.

Somasundar V.
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Customer did not leave a comment.

Vishal B.
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Don't even recommend that location to anyone

Fereidoon S.
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The owner was not able to explain to me why I couldn't pay in cash instead of credit card. When I told him I'm thanking him out of politeness and I still couldn't understand why I can't pay in cash he got very upset. Then he continued yelling at me that he was doing me and uhaul a favor by renting their vans. Then the owner helper told me the van bed wasn't clean. I told him I didn't even use it and what he was referring to as dirt were marks embedded in the plastic cover. He tried to sweep so hard that he broke the broom. The marks didn't come off and it made him even more mad. At the same time the owner comes out and starts yelling at me from the open side door of the van. The helper tells me he was going to charge me for cleaning the van. It seems to me this man has no sense of customer service, can't explain himself, yells at his customers, and thinks he's doing customers and uhaul a favor by being in business. He seriously needs to be talked to. It was the most awful experience. This man turned a simple process to a chaos which I have never experienced in my life. When I called uhaul customer service they were very nice. She listened, reversed the $25 cleaning fee and most importantly thanked me for the business. Very professional customer service personnel. Thank you.

Stan W.
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This was one of the best truck rentals I have experienced. Everything was carefully explained along with extra procedures for COVID. The person taking care of me was very well organized and thoughtful. The truck had been sanitized and was super clean. I would definitely go back.

RICCARDO M.
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Customer did not leave a comment.

GEORGE G.
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Customer did not leave a comment.

Hyunjung J.
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Customer did not leave a comment.

SANG L.
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That location manager has problem his customer service attitude. I waited about 15 minutes to return rent van when he do clean rent van, but van was clean. If it was not clean he should charge to me cleaning fee.

Eugene L.
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Charged me $25 cleaning fee just for one small sticker on the floor. Wouldnt recommends.

Anatoly C.
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It would be great to have instructions for what to do with the key at the drop off.

Carol M.
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I can't think of anything you can improve on... I think you provide excellent customer service and great services.

james B.
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Customer did not leave a comment.

Benjamin B.
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There are two staffs at the store and only one staff is helping the people that are falling in line. We supposed to pickup the truck at 4:30pm, the gentleman is busy assisting the people while the lady is doing something else. We asked her if she could help us and she just said you have to wait for your turn. But there's actually two staffs why can't she stop and help the gentleman so that the line will not be that long. Anyway, we ended up being assisted by the gentlemen because the lady is not helpful at all and we got the truck at 5:06pm. No wonder why the Google ratings of this place is 2.9 because the service is slow. No teamwork. No communication. Other colleague doesn't care with the customers. I would only give shout out to the gentleman that helped us and to all the customers in the line waiting.

Kelly C.
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Chuck is a dream to work with - makes sure he explains the vehicle and equipment well. We rely on him for all our moving needs from boxes, dollies & trucks.

Eric M.
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Customer did not leave a comment.

Colin Y.
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The constant taking of license photos each rental is a little exhausting.

Fares E.
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While returning the van, the owner gave me a broom and was like if you don't go clean the van I'll make you pay $25. He then shows pictures that clearly showed that the van WAS CLEAN. The van was clean, and he was extremely rude and just wanted me to clean it more than when I received it. It was very unprofessional him giving me the broom in the middle of the store.

Charles E.
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Allow me to arrive 15 minutes early and still let me return at the time indicted on the reservation.

Jinsig M.
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I never write reviews because I usually do not have any complaints about services in general. Im an easy-going person. But, I am writing this review to let others know and be aware of this location's poor service. 1. Express Check-in does not work (unless Uhaul defines express check-in as a service that takes 13 minutes.) - It does not work with this location. Had to wait 13 minutes to get a car key and do the paper work that I've already filled out online. Maybe I just did not know how to do it, but I was late to my appointment because of the delay. 2. Ripoff pricing. -Asked for a dolly that I forgot to add when I signed up online. The owner charged me $10, but it was $7 on the website. Brought up this information to the owner and he changed it as if he did not know about this pricing. 3. Cleaning Fee? And a broomstick?! - I used the van to move large boxes on a sunny dry day. Used for an hour. And there was no dust or whatsoever. The owner gave me a broomstick and told me to go clean the car because it was dirty. He said that I will be charged with cleaning fee. To avoid the fee, he said that I need to clean it. I did not complain and I double checked the car. It was completely clean. I brought this back up and the owner just said okay. Not sure what the intention was, but I felt disrespected with this type of service. Avoid this location.

Nikhil B.
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Customer did not leave a comment.

Jason K.
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Man who helped me was friendly and helpful.

Sritej B.
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The uhaul van is given to me only for 6 hours , though I requested It for 24 hours . When I told him that I want it for some more time for moving my things , he refused my request & told to return early. My moving didn't go smooth & I was charged full rent for 24 hours. I will not recommend this location to my friend & I will think twice to rent from this location in the future.

Constantin B.
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OK.

Rama Krishna M.
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Customer did not leave a comment.

Mandeep R.
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person incharge is very friendly.

Amy H.
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Customer did not leave a comment.

Samuel M.
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Customer did not leave a comment.

maureen T.
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The personal service was friendly and prompt. I will definitely use this location in the future.

Christopher H.
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Customer did not leave a comment.

Ravindra P.
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Customer did not leave a comment.

Sherry F.
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Unable to return keys to lock box, no combination supplied upon return of vehicle. Had to drop them in the mail slot after waiting on hold with uhaul for 20 minutes

andrea M.
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Really a very efficient service. Thank You

Clarence B.
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Make sute the windshield is clean to reduce chance of accident.

Jan M.
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Customer did not leave a comment.

Zhanyang L.
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Customer did not leave a comment.

Patti M.
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friendly and helpful service

Elmo E.
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Customer did not leave a comment.

SCOTT M.
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Chuck is excellent & honorable. He communicated well & was very sincere.

ROBERT M.
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Other than it being a really busy shopping center upon our return, it was great! Return parking was a challenge, but the Postal Annex was great - a really good experience.

Madan A.
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Mr Kim is wonderful person. He is witty and provided great customer service!

Alvin I.
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I reserved at Lafayette area 2 weeks ago as I did before, I don't know why they changed the location to homestead, it's like 10 miles from my location, and I know there's a close by in my area. Disappointed ??

manuel C.
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Please beware ! The clerk tactics are unprofessional..

Harsh S.
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WORST CUSTOMER SERVICE!!!!! Reservation Number: 27227664 I had reserved a SHARE cargo van from 2121 Laurelwood Rd Santa Clara, CA 95054. When I reached the location at 7:45pm, there was no vehicle assigned to my account!! So I called customer support, which assigned me a smaller pickup truck instead. As I was getting late to pickup a couch, I accepted the vehicle change. Now when I tried unlocking the new truck, I found that the key box didn't have the truck's key. It was already 8pm by now. And I had to reach my couch pickup spot by 8:15pm. I called customer support multiple times who just put me on hold for 10 mins twice while I was standing in cold in the parking lot. CUSTOMER SERVICE SUCKED!!! They didn't help me at all. The same representative came on the phone twice and just put me on hold. At 8:30pm I couldn't wait any longer, so I booked uhaul from the buggy app to another location and picked up the vehicle. I am terribly disappointed by subpar service I have received and would make sure to avoid Uhaul in the future. This is the second time I am facing the issue(last time I tried to rent a share vehicle from Oakland Reservation Number: 24972650)

Michael B.
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Customer did not leave a comment.

Volodymyr B.
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While I would definitely come back as a customer, the exterior of the vehicle was not clean by any means. Inside was clean however, so not a big complaint. This location is run by a 3rd party so they may not be maintaining the vehicles cleanliness. Great experience with the uhaul app , made it very easy

David Y.
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Customer did not leave a comment.

Pedro M.
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The folks at the postal annex were very friendly. Our interactions were were very enjoyable. The cargo van was smaller than I expected, but it was really easy to maneuver, and it didn't use up much gas.

Julie H.
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The car was very dirty and at the end it required me to take pictures that demonstrate the cleanliness of the car when I was given it dirty in the first place

Robert J.
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Customer did not leave a comment.

Carl Y.
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Do not change customers reservation two days before pickup.

Ahmad A.
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Worse fucking experience, Uhaul. your a disgrace and a fucking ripoff. I wouldn't recommend Uhaul to anyone. so FUCK OFF!

Cindi R.
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Really great customer service, friendly and convenient location. Thanks!

Jon Alan C.
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Customer did not leave a comment.

Shige I.
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very clean & good service ?

John L.
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The staff was very friendly and helped with rental options. They made the process very easy and did their best to make sure all my questions were answered. They gave me a fair price and explained the price options. They also extended my time without any problems, making the whole process excellent. I would rent from them again.

Karthik C.
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Improve the self check out option. Wasted so much time in verification. And still didn't get verified.

Tahseen A.
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Could a better lock that's easy to operate be available? Gosh it took a while for the lock to open and given the number of digital locks it's wiser to install to make the process much easier. The auto check out process is too in-depth asking for way too many questions and Vehicle insurance policy even for a lawyer is confusing.

Cindi R.
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Really convenient and the shop owner is always friendly and pleasant to deal with.

Renee B.
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Customer did not leave a comment.

STEPHEN G.
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Very simple rental.

Fulei D.
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Location of the truck should be more precise for next customer. During my locating this time, I found it was outside the parking lot and more than 100 feet away from "Postal Annex", so it cost me lots of time to locate it.

Ted H.
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No smoking vehicles would be nice for non-smokers, but difficult for smokers. Perhaps another way to minimize smoke residues in vehicle.

Michael C.
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Customer did not leave a comment.

Teddy F.
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Customer did not leave a comment.

NIQI L.
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Customer did not leave a comment.

Vikas K.
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Customer did not leave a comment.

Denise T.
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The proprietor was very friendly and kind, and he explained all the processes and policies, and made me feel confident about renting the van. I'll definitely come to this location again.

DAVID R.
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Customer did not leave a comment.

David T.
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Very friendly service, definitely recommended

Jae J.
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Customer did not leave a comment.

Conrad O.
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Customer did not leave a comment.

Mandar S.
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online checkout doesn't work . there is no phone app available I was unable to complete my online checking using my iphone finally I had to go to the store and do a conventional checkout. the Vehicle was functionally OK but smelled of dog poop in the cabin.

Rohit M.
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I picked up the van after hours at 7:20 pm dropped it off at 11pm. I picked up the keys from the key box per the instructions given during the self checkout process. However while dropping it off there was no key drop off box. After talking to the customer service they said they said they don't know and I should come back in the morning again to drop the keys once the store opens. Customer service was not helpful at all. I was also billed for double rental period which I don't understand why since I returned the van in 4 hours.

Mark Q.
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Awful service

mark P.
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I can't think of anything that would improve the experience. It was excellent.

Scott H.
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Customer did not leave a comment.

Scott H.
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Customer did not leave a comment.

Lisbeth W.
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Customer did not leave a comment.

Kate H.
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Customer did not leave a comment.

Anupam D.
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Customer did not leave a comment.

Hugh E.
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The proprietor (Chuck) was very personable and helpful.

Thanh T.
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Customer did not leave a comment.

Bonnie G.
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The Sunnyvale location reserved for me at the postal annex because they had nothing available and I was told all charges would be the same. When I turned van in (two hours early) I was charged much more! At Sunnyvale I pay .59 per mile for 100 mi and more. $1.09 less than 100 mi. I was charged $1.09 for the 133 miles!! Big difference! Please help to rectify. I am waiting to hear from manager. Thank You. I would not recommend this location if it is more expensive!!

Wesley L.
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Absolutely the best spot to rent U-Haul vehicles from in the South Bay. Exceptionally friendly and competent owner of the Postal Annex knows how to handle customers well. Smooth, seamless experience, with some fun conversation to boot. He stocks very few vehicles, so the options are not plentiful, but I could not be happier with this place.

Anna C.
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Customer did not leave a comment.

suresh B.
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Great service

Stanley O.
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The gentleman manning this location is great! Best customer service I've received in a while

Hatem C.
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Was good service thank you .

Daniel H.
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Mr. Kim was very pleasant, even though the U Haul computer was acting up not only when I returned the truck, but when I rented it on Friday. Very professional and considerate. Dan Hanasaki

Brendan R.
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This was one of the best U-Haul experiences I've ever had.

Raja K.
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This place properly don't check whether the fuel tank is full before when they return, So i had to end up paying for 6.5 gallons of fuel while I drove only 16 miles.

Anna C.
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Customer did not leave a comment.

DONALD S.
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The parking is quite difficult as there's a busy supermarket right next to the location. This location also does not offer after-hours return and that should have been made more obvious before choosing it.

No reviews have been submitted for this location.

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