Customer Reviews for Postal Annex
(U-Haul Neighborhood Dealer)

145 reviews

860 E Thousand Oaks Bl   Thousand Oaks, CA 91360

(805) 728-1836

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 10 am - 3 pm
Special Operating Hours
  • 7/3/2022 - 7/22/2022: Closed

Services at this Location:

Contact Us

(805) 728-1836

860 E Thousand Oaks Bl
Thousand Oaks, CA 91360

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 10 am - 3 pm
Special Operating Hours
  • 7/3/2022 - 7/22/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Amazing service, Max was excellent, helpful. Couldn't ask for more.

hanan B. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN S. 
Rating:
5.0

I had a reservation and booked 2 dollies and blankets and went to pick up the truck early this morning before opening to move and equipment was not there.

Nicole G. 
Rating:
5.0

Customer did not leave a comment.

Mehrzad M. 
Rating:
5.0

Customer did not leave a comment.

Doug K. 
Rating:
4.0

Better maintenance of the Van.

Perry C. 
Rating:
4.0

Customer did not leave a comment.

Daan R. 
Rating:
5.0

Excellent customer service and equipment. Thank you very much!

PAUL R. 
Rating:
4.0

Customer did not leave a comment.

francesco P. 
Rating:
5.0

Customer did not leave a comment.

APRIL S. 
Rating:
5.0

I also appreciated the crew of two that you recommended to help.

Fredric B. 
Rating:
5.0

Customer did not leave a comment.

Jessica S. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Rose D. 
Rating:
5.0

Explain in location info that the U-Haul guy Shares office space with other businesses

James H. 
Rating:
5.0

Customer did not leave a comment.

stephen T. 
Rating:
5.0

The truck wasn't clear and the driver seat could not be adjusted BUT the ower of the store was lovely and very helpful! That was more important to me than having a perfect truck! So the experience was great and I would absolutely use that locaton again. MUCH better service than the Canwood location in Agoura Hills!

Victoria L. 
Rating:
5.0

Customer did not leave a comment.

Roxanne W. 
Rating:
1.0

I rented a truck for $19.99 for a 24 hour period. When I arrived at their office I was told I had to return it by 3:00 pm. I had to call my friends to help me. We had to hurry in order to get it back on time. When I returned the truck they tried to over charge me. I took pictures of the miles before and after my use. I asked why I had to have it back so soon. I was told they double booked the truck. I asked why I didn't get a discount... the young man didn't know. I said they should have told me, I would have gone to a different UHaul office. This place is a cheat in so many ways. I will never use it again.

Joci B. 
Rating:
4.0

Both side view mirrors were loose. As a result, they faced down after a few bumps in the road. I found this to be extremely unsafe. On multiple (at least 10), I had to reach out and reposition the driver's side mirror. I hope you all take care of this because it is quite the safety hazard.

Danny W. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

sohale N. 
Rating:
4.0

Customer did not leave a comment.

Elisa D. 
Rating:
5.0

Customer did not leave a comment.

EDWARD V. 
Rating:
1.0

The info for the location said it was open, it was not. We left key and paperwork, and felt insecure.

Mary S. 
Rating:
5.0

Well done!

Todd R. 
Rating:
5.0

Customer did not leave a comment.

DEANNA M. 
Rating:
5.0

Customer did not leave a comment.

Justin A. 
Rating:
2.0

They only had a sign in window which could not be seen from street. Need flag sign on sidewalk in front of shop.

Brian L. 
Rating:
5.0

Customer did not leave a comment.

Hector G. 
Rating:
3.0

Customer did not leave a comment.

David S. 
Rating:
2.0

Location difficult to find and when we called they gave terrible directions. When we arrived they were lackadaisical and didn't seem to want to help. Made it back and price was way higher than quote despite overfilling the tank and only going a couple of miles over what we thought we might. Would definitely not use this location again.

Kathryn T. 
Rating:
5.0

Customer did not leave a comment.

Dawn F. 
Rating:
5.0

Everything is very good good service

SANJUANA Z. 
Rating:
5.0

Uploading photos on the Android uhaul app doesn't work. I had to use a web browser

Chris A. 
Rating:
5.0

Customer did not leave a comment.

SATISHKUMAR H. 
Rating:
4.0

Customer did not leave a comment.

TONY A. 
Rating:
3.0

Customer did not leave a comment.

KATHY T. 
Rating:
3.0

If it's contactless why do you still have to get the keys from a person? Also I pod for a dolly and it wasn't in the truck we had to call and go back

Christopher G. 
Rating:
3.0

The representative at this location needs to explain the return process better as he told me to just drop the key in the box but said nothing about having to do the online return process before dropping the key in the box, which I ended up having to call customer service. I admit I didn't read the instructions on the box though.

Christopher C. 
Rating:
1.0

The place where I returned the truck to, the person tried to rip us off saying we owed 508$, because we were "1051" miles over. I had to go back inside and get a refund because that was way off, we were only 51 miles over, so the total was 78$. So I believe he was trying to make us overpay and hope we didn't notice anything. That was unacceptable and If I was the owner of the company I would have him looked at or fired. Other than that the experience was fine.

Dillon B. 
Rating:
3.0

The van was in fine shape and was just what I needed. The folks who signed me in and out were fine. But the location-- the office-- is in a flower shop. We drove in, looked around, found the trucks and vans, but wandered the strip mall looking for the office and not getting much help at first, as if no one else in the local shops knew either. I understand they'll be moving locations in a few months, so perhaps they don't want to spend any money in this location on signage, but if the third person we asked hadn't known, I would have left and gone somewhere else to rent a vehicle.

GREGORY E. 
Rating:
5.0

Everything was great. Very friendly and helpful staff

ZACHARY N. 
Rating:
5.0

No issues

James D. 
Rating:
5.0

When I got there, Max was great and so was the other guy who checked me out at 4:45 pm

LARRY S. 
Rating:
3.0

Truck that I was given was not the truck in the pictures that I had to confirm damage/no damage before we drove away from the curb. I pointed this out to the owner/manager and he didn't care. The truck in the picture had a pristine front bumper, while the truck I was given had a front bumper with many dents and scratches. I pointed this out to him and he said they were marked already. I pointed to 2 that weren't marked and had I not I could have been blamed for them! Communication was very poor!!

LARRY D. 
Rating:
3.0

Customer did not leave a comment.

Rebecca P. 
Rating:
4.0

It not about the business where I rented the truck they were good but it's about the location inside a very crowded strip mall, when I had to return the truck there was no parking space.

JORGE G. 
Rating:
5.0

More hours

ROLAND W. 
Rating:
5.0

Great customer service. Super helpful and lovely to work with. We will utilize this location for all of our truck rental needs. Thanks!

MELISSA S. 
Rating:
5.0

Customer did not leave a comment.

ROB K. 
Rating:
5.0

Customer did not leave a comment.

KYLE A. 
Rating:
5.0

Customer did not leave a comment.

SARAH W. 
Rating:
4.0

Customer did not leave a comment.

TODD H. 
Rating:
1.0

The gas level was exactly as it was when it was taken but he charged $25 for gas. Terrible customer service. Would not answer the phone. Will never deal with this location again.

SAEED T. 
Rating:
4.0

Customer did not leave a comment.

CAMILLE K. 
Rating:
4.0

The vehicle was filthy and the windows were so dirty that it was difficult to see out of them when the sun was shining on them. The parking brake release lever was nearly completely pulled out of the dashboard. It was operational however. The rest of the van seemed to be in good working order.

Douglas T. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
3.0

The equipment was clean & in good order. The staff was friendly & efficient. But this store is in a strip mall with a very small & tight parking lot. We will probably pick an easier u-haul location next time.

LAWRENCE M. 
Rating:
5.0

Customer did not leave a comment.

SAID E. 
Rating:
3.0

Customer did not leave a comment.

Kristine L. 
Rating:
5.0

Ali was very accommodating and professional!

SCOTT M. 
Rating:
2.0

Customer did not leave a comment.

MARCBRIAN M. 
Rating:
4.0

Customer did not leave a comment.

Robert R. 
Rating:
4.0

We will definitely use this uhaul location again. Everything flowed ‘by and they were professional and nice. We will be calling them to reserve a truck/van sooner rather than later! Thank you !

LYNN W. 
Rating:
5.0

Customer did not leave a comment.

Nicole B. 
Rating:
4.0

When I ordered the truck over the phone I asked for a 15 foot but I received a 10 foot fortunately it worked out. But it could've been a mess.

RONALD Z. 
Rating:
3.0

Nice people. Quick checkin and checkout. Accurate invoice.

JULIE LYNN F. 
Rating:
1.0

Customer did not leave a comment.

ERIC W. 
Rating:
5.0

Max and his team are awesome. Very polite and courteous. Great place for all your moving needs. Shane.

SHANE S. 
Rating:
5.0

It was a very easy experience from start to finish. Online scheduling, pick up and drop off all went smoothly. Definitely recommend!

MICHELLE K. 
Rating:
5.0

Very friendly and helpful , professional staff!

ARDALON T. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA W. 
Rating:
5.0

Customer did not leave a comment.

ARA B. 
Rating:
5.0

Can't think of a thing! Very pleased with the experience, thank you!

JANET B. 
Rating:
5.0

Customer did not leave a comment.

MARIANA M. 
Rating:
1.0

I would NOT recommend this location. My time frame was 1 to 5. I was only moving one chair locally so I didn't need the full 4 hours, so I went at 2 and when I got there the gentleman had already left me 2 messages (not pleasant and sort of frightening) saying that I wasn't there and he was leaving. When I called him back he said I was late and that he had already left. but he would come back, and when I got there he started to berate me, if I had not been with a male companion I would have left. I was able to get my rental, but then he said I couldn't pay cash, like it says on the website, because he would not be there at drop off. He said he had my card from the reservation and that's what he would charge. I have rented from many different locations, but this one was the worst I have ever been to with horrible customer service. I was even nervous to post this thinking he might retaliate and charge my card more! But people need to know not to go here.

KIM S. 
Rating:
3.0

I paid $100 to rent a Uhaul for 4 hours. It would have been much less $ to rent from Home Depot.

GENE K. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

ROBIN M. 
Rating:
5.0

Couldn't get the return function of the mobile app to work. Fortunately, the franchise was open when I returned the vehicle and the franchisee processed the return.

Steve G. 
Rating:
5.0

Customer did not leave a comment.

ALI K. 
Rating:
4.0

Customer did not leave a comment.

Tom H. 
Rating:
4.0

Customer did not leave a comment.

ROBIN C. 
Rating:
4.0

Customer did not leave a comment.

Joseph L. 
Rating:
3.0

Uhaul was awful. This location was great. Uhaul called 30 minutes before our reservation and said they didn't have the truck I reserved a just said they would call when one is available. My family was moving that day!!! We needed a moving truck. They only gave us a 10 ft truck when we wanted a 15 ft, so no ramp and we had to make multiple trips so more miles traveled and they ended up charging $1.19/mile instead of me our agreed term of 0.99/mile. Awful experience. Luckily the location we did get the truck from was very friendly and saved our day.

JAMES V. 
Rating:
5.0

Customer did not leave a comment.

ALI K. 
Rating:
4.0

I'm hoping this was only a fluke, but the van I rented was filthy on the outside and only had a 1/4 tank of gas in it when I picked it up. The small amount of fuel wasn't that big of a deal, but I was surprised at how dirty the van was as I've always had good luck with your vans being reasonably clean.

THOMAS M. 
Rating:
2.0

The Vehicle windshield & mirrors was not clean to a level that it had safety concerns driving the vehicle after sundown. We had to stop and wipe the inside and out side of the driver side to make it safer. Please wash the vehicle exterior periodically.

ARUN A. 
Rating:
3.0

Hard to find. No signage. Slow service even with online check in. Truck had other customers masks inside so clearly not cleaned.

Jessica N. 
Rating:
3.0

Customer did not leave a comment.

Brendan C. 
Rating:
5.0

Present and sell padlocks. The counter reps were the best, great people, very professional and pleasant. I wish they had asked me if I needed a padlock, I had to stop and buy one. They would have sold me one.

ALFRED G. 
Rating:
3.0

Truck was very dirty, windows etc. I bought gas moved the needle to where I got it, still charged $11.00 not worth the head ache fighting...either have it full or not, anything in between is lazy...

MICHAEL KEITH H. 
Rating:
4.0

I'm glad to help a small business - very nice service.

GERRIT S. 
Rating:
5.0

Customer did not leave a comment.

KERI P. 
Rating:
3.0

Friendly service, easy and quick transaction, new van.

BRADY S. 
Rating:
5.0

Great prices!!! Friendly customer service.

RENE A. 
Rating:
3.0

Very hard to locate since sinage is for a flower shop. Only u haul flag on Very busy corner. Told us to have it back by 1:30 bur had a reservation for someone else at 11am. Harassed by corporate office to bring it back with constant phone calls and texts.

ROBIN B. 
Rating:
5.0

Everything was ready for me at pick with zero issues. I appreciated the friendly service.

SUMMER D. 
Rating:
2.0

The mobile/online booking system is terrible. The idea is it is supposed to be more convenient... it's worse for the customer, and easier for the uhaul operator. It would have been MUCH easier to just walk in to the location rather than use the online experience.

Russell F. 
No reviews have been submitted for this location.

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