Customer Reviews for Postal Annex

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Postal Annex

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SHULIM K. on

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tara L. on

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Truck door broken, debit card charged twice for truck, Waiting for refund, Uhal location unknowledgable.

Chris P. on

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The employee was very nice, very helpful. The truck was old however.

Martha B. on

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Eileen B. on

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Employee in office was not prepared. Didn’t give the keys, so had to walk back to get them and truck is parked at a distance from storefront.

Adiel P. on

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The experience was amazing! Simple, hassle free, affordable and service prompted,, just beautiful! I will absolutely recommend your services to families and friends. Thank you all very much!

issac Z. on

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Ernesto is definitifely an asset in the company. He made sure over the phone I book a reservation when he could ensure the trick was available for rent. He gave me a call back 3 h before office closing hours same day instructing on drop off procedure and alternative. No extra or hidden fees were applied on my receive matching right exactly my expectations beforehand. Amazing service amusing - even my under age daughter.

DAVID K. on

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Staff was very friendly and knowledgeable. I felt as if I was renting from a friend, that’s how enjoyable the experience was for me

Daniel R. on

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The instructions for the vehicle return were very confusing. There was no lock box for the deposit of the keys after hours. The online instructions for the return of the vehicle should be corrected

Enmanuel C. on

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Adolfo M. on

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rene M. on

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Rapidez. Buen trato.

ileana G. on

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The truck did not drive very well. Stirring was way off...But the truck was clean.

donna B. on

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rene S. on

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Was promised i would only be charged for a day because Sundays the are closed. I followed directions by leaving key under seat, filled gas and cleaned vehicle. I picked up vehicle at 1 pm. and clearly the staff said, “just return it on Sunday and you will only be chatefged a day. I was charged for pads and dolly I never saw in truck. This is typical Miami behavior. I promised to spread the word that there thief’s waiting to take you money and respect. Never again will I visit that location. Also I will be writing a letter to headquarters.

cesar R. on

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David L. on

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Patricia F. on

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I never received a call to confirm my appt . When I called the 1800 number the woman who answered gave me nothing but Attitude and told me I should know is confirmed because I got an email. But the email said I will recover a call to confirm . She was rude .

MANUEL R. on

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sandra D. on

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Saul C. on

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SHAHI I. on

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keep up the good work.

Gisel G. on

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Ana J. on

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Everything was very easy and in good condition.

JOSE G. on

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osmany G. on

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You gays are wonderfull.

Jose P. on

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Did the online return and then found out they did not have a drop off box for the keys. Had to leave the keys hidden in the truck.

Elias R M. on

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Attendants were very helpful and courteous.

Juan A. on

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Everything was wonderful. I wish there was a key drop-box for after-hour delivery of the truck. I found myself having to drive back the next morning to return the key.

Elizabeth O. on

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on

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Muy caro y me cobraron la milla 1.19 y mi renta fue un domingo y según un cartel allí dice que es menos los domingos

ezequiel C. on

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DUARTE F. on

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RAMON U. on

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Pablo M. on

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Diego M. on

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Mayra C. on

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the equipment was clean, but driving the truck feel like driving the most old vehicle you could imagine.

mariane C. on

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Excellent service. Stay the same. Awesome experience

Angelo D. on

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Joselyn D. on

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The wait was long because there was only one person attending the uhaul section and mail section. When it came time to get my deposit back, the employee started doing other things instead of finishing with me.

Tatiana A. on

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Employee at the shop didn't know truck had been delivered earlier. We waited over 40 mins to get the truck because of lack of having closed out the previous rental. Shouldn't cut into my time. Was told I had to return the truck at predetermined time eventhough rental was being obtained 30 mins after time we requested. Once we finished with the truck we returned it according to the instructions we were told in the am. 3.5 hours after we returned it we were getting called being told we had to return the truck. It had been parked in its spot, no one bothered to check from the store before calling us, again on them not us. And we returned it an hr before our assumed 4 hr rental. Store employees need better training.

CARLOS R. on

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Matthew C. on

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Valtair D. on

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Robert F. on

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CESARE M. on

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Maria H. on

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Customer service by the owner of the store was bad. The Uhaul representative at the same store was great

Jose R. on

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pedro T. on

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I returned the truck with more fuel than when I picked it up. Picked it up with 1/4 tank and dropped it off with more than 1/4. Now, I was told the tank was at 1/8. Charging me $20 for gas plus $30 for service fee. Who in the right mind leave a rental truck low in fuel knowing they are to nail you with a $6/gallon fuel Guess someone went on a joy. since they tell you to drop off the truck, put keys under seat and keep door unlocked. Well, me and my friend put $20 in the truck before returning it. And we both saw the needle between 1/4 and 1/2. Not very happy, guess i should had listen to my brother when he told me not to go with uhaul.

OSVALDO R. on

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dussan H. on

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Me pareció muy costoso por las pocas millas que utilicé y las pocas cosas que moví

Estela V. on

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I really dont have any improvemts to say about uhual. Just be careful with aggressive and rude deivers around you.

sylvia N. on

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The young lady that helped me was great but she seems to either need help when there are customers for the postal area or the U-Haul center should be closer to the printer area. I needed this for a Charity event & another mom had booked Budget - When I got there to pick up the truck, they didn't have one... UHAUL HELPED ME IN A VERY DIFFICULT SITUATION... Thanks!!! The truck itself needed windshield wiper fluid.

DAVID F. on

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the driver door seemed closed but warning on dashboard showed it was not. Had to really closed it hard to get it closed fully.

Deborah S. on

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Excellent service and convient. I would recommend this location.

MARIA U. on

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excellent costumer services,, thankssss

alberto P. on

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They have problem with payments. Didn't explain the procedures. Really bad service located in 108 ave sw 88 st in Miami.Florida.33176.

JOSE G. on

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ELIAS R M. on

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The way Uhaul handles unpaid tolls/tickets is ABSOLUTELY TERRIBLE!!!!!!! I will look for another rental company for this reason alone. For anyone else reading this review... MAKE SURE YOU HAVE A PORTABLE SUNPASS AND TAKE IT WITH YOU. Otherwise Uhaul will pass on the unpaid tolls (even if only $0.25)and ask you for a $30.00 surcharge. ABSOLUTELY TERRIBLE!!!

Hernan L. on

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Everything went ok except for the truck being dirty. It seems that someone used it to haul away debris from a rehab project because we found, drywall screws, sand and bits of what looked to be drywall residue or sand. We were moving our mattresses, furniture, etc. and didn’t want to dirty or damage anything. The ironic thing is that I probably would have been charged a fee for not returning it clean if I had not cleaned it. It was the only one this size at the location I picked it up at. The guy that released the truck to me said that someone that took the truck in last must have forgotten to have it cleaned.

ana mary L. on

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Very friendly staff!

raul L. on

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Terrible customer service from the beginning. Dropping off the truck was a hassle. I was also charged a gas fee although I filled up the tank to the amount I received the truck with. The fee was due to a mistake on the contract. I have photography to prove it but the people at the store couldn't help me all they did was give me a phone number for U-Haul and when I called I was hung up on by the rep. Horrible experience overall. Last time I use U-Haul.

HUMBERTO L. on

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Violeta A. on

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Arly was Very nice to us she actually took care of us as quickly as possible. Nice place clean and very organized I will come back the next time and I will recommend it to family and friends !

ROBERTO B. on

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I have two charges from this location in the same rental. Still waiting for uhaul to cancel second card. You could email me or call 305-632-  0603

Yolanda D. on

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The young lady that took care of me was, fenomenal.

Antonio C. on

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We are not enough dolly type There are not VAN

Lourdes G. on

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I was told that fuel prices have gone up. Considering the fact that fuel prices have dropped some I consider it unfair. May think about other means of moving next time.

DONBONAPARTE L. on

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Elizabeth D. on

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CHRISTIAN S. on

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Seatbelt didn't work. Lady called angry that she couldn't find the key I left where she had told me to. Later has to call back apologizing because it was there. Ordered 36 blankets, they only had 6.

MARIO W. on

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jose L. on

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mirna G. on

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MAJED A. on

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Hello, My contracts number:91214666 This is Majed Alharbi. I rented a truck last Saturday around 3pm to move stuff out of my apartment. I returned the truck back on Sunday at 3pm, and parked it in front of the store. Since the rental office closed on Sunday, they told me to put the key inside the truck under the seat. So I did put the key under the seat and I locked the door. I drove the truck for only two miles as I live just right cross the street. On Monday, I received a receipt from the rental office telling me that I was charged $148 for unbelievable reasons: - not bringing the key. - renting the truck for three days. - parking in front of the store. - and BECAUSE There was two bikes inside the truck, which I forgot to throw them away. This is crazy. I rented the truck for one day, and they said three days!! I put the key under the seat as instructed, and the said that I didn't bring the key! Furthermore, no one told me not to park in front of the store. I need the $149 back.

MARTHA E. on

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