Customer Reviews for Postal Annex
(U-Haul Neighborhood Dealer)

Rating:

4.0

Requiring an app, and the app itself, is too involved. Need to find a simpler way for people to pickup/dropoff your trucks if a human being isn’t around to help.

Rating:

5.0

It’s was very easy to rent a U-Haul at this location

Rating:

2.0

Nobody at the location is capable of helping you and the app doesn't work well when picking up a truck. GPS kept saying that I wasn't at the location. Wasted 40 minutes trying to get the truck. Never again!

Rating:

1.0

Truck was parked in a far corner where the Internet reception was poor. U-haul app was not properly working. Key padlock was rusty and almost impossible to open and close. It took me about 1 hour to do the return process.

Rating:

1.0

I tried for over an hour to get the code to unlock the padlock and get the keys to the truck I spoke to over 7 different people and kept getting transferred and the dropped until I finally someone with common sense listened and within minutes relived the issue . I had 2 helpers waiting for me getting paid by the hour Not good service U-Haul sorry

Rating:

3.0

It is a total self-service location that takes a little bit of time to check out the truck. However, it was very confusing on the return process as the video on the self return process does not align with the website description and i ended up doing it wrong and locking the key in the cab. So that part was not fun.

Rating:

1.0

The whole mobile pick up application is a disaster.

Rating:

2.0

Locks are difficult to operate, it’s clumsy to fiddle with you’re phone, unlock here, picture there, check this, check that etc. very impersonal. Truck was very clumsy to drive, rough, doors didn’t close with out a good slam.

Rating:

5.0

The attendant at the store that I rented it from was extremely nice and very helpful. I had a great experience.

Rating:

1.0

bad service, everything was very bad

Rating:

2.0

An explanation where vehicle should be left on the property when returned to avoid attendant being bothered because he has to lock up shop, drive the vehicle to set location, and making sure that customer is aware that the attendant is upset.

Rating:

1.0

My wait time was 45 minutes which is absurd. This apparently is a satellite franchises running many business out of a small location with onky one person to do it all. He was rude. The process for obtaining the truck and returning the truck should have been explained on the website ahead of time. It was way too cumbersome to use. I will NEVER use the 24/7 service OR this location again!

Rating:

1.0

Have a uhaul rep on premises to take care of Uhaul customers and do the job right. The guy didn’t want to inspect the truck with me to see if there was problems with it. The mileage odometer didn’t work so I could not verify the number when I left and how many miles I did. When returning the truck I told the guy who was aware of it but didn’t say anything. My estimated mileage was 21 miles. I was charged 24 gallons of fuel when I must have used 5 gallons max that is almost a gallon to the mile very expensive!The tank was not full when I left (I have pictures) when I gave it back I used barely under a quarter of a bar ( pictures). When I return the truck at around 4:36 pm I asked for a receipt but the guy told me I would get through my mail and I could go. By 6 pm still no mail so I called Uhaul and spoke to a rep the conversation was recorded and it showed I had not yet returned the truck. It is only today that I finally get a receipt. I am not happy at all with this experience at this place and certainly will not recommend it to anyone. I have used Uhaul in the past in Doral and 21 St street with competent people that I would highly recommend. Overall a very bad experience with this guy and this place.

Rating:

5.0

Very nice, the person who attended us was very nice and polite. Very fast check-in and check out. Definitely will use this location again if need it.

Rating:

4.0

Truck was dirty inside. Gas cap missing.

Rating:

5.0

Wasn't used to the new uhaul go thing. So when i dropped off truck and returned home didn't realize I had to do a bunch of things prior to leaving the vehicle. Had to return and finish check out procedure. Maybe have a quick guide for picking and returning if someone has never do it this way.

Rating:

5.0

The man who helped us rent the uhaul was very nice and knowledgeable about the renting process. He really made the experience all that much better.

Rating:

4.0

The location and truck were great but the 24/7 mobile truck pickup was awful. We waited on the phone 45 minutes before we were able to get the truck keys.

Rating:

5.0

Perfect

Rating:

1.0

Are use the truck but gas is still charge me for gas this place is a rip off

Rating:

4.0

all good

Rating:

1.0

Truck door broken, debit card charged twice for truck, Waiting for refund, Uhal location unknowledgable.

Rating:

4.0

The employee was very nice, very helpful. The truck was old however.

Rating:

4.0

Employee in office was not prepared. Didn’t give the keys, so had to walk back to get them and truck is parked at a distance from storefront.

Rating:

5.0

The experience was amazing! Simple, hassle free, affordable and service prompted,, just beautiful! I will absolutely recommend your services to families and friends. Thank you all very much!

Rating:

5.0

Ernesto is definitifely an asset in the company. He made sure over the phone I book a reservation when he could ensure the trick was available for rent. He gave me a call back 3 h before office closing hours same day instructing on drop off procedure and alternative. No extra or hidden fees were applied on my receive matching right exactly my expectations beforehand. Amazing service amusing - even my under age daughter.

Rating:

5.0

Staff was very friendly and knowledgeable. I felt as if I was renting from a friend, that’s how enjoyable the experience was for me

Rating:

3.0

The instructions for the vehicle return were very confusing. There was no lock box for the deposit of the keys after hours. The online instructions for the return of the vehicle should be corrected

Rating:

5.0

Rapidez. Buen trato.

Rating:

5.0

The truck did not drive very well. Stirring was way off...But the truck was clean.

Rating:

1.0

Was promised i would only be charged for a day because Sundays the are closed. I followed directions by leaving key under seat, filled gas and cleaned vehicle. I picked up vehicle at 1 pm. and clearly the staff said, “just return it on Sunday and you will only be chatefged a day. I was charged for pads and dolly I never saw in truck. This is typical Miami behavior. I promised to spread the word that there thief’s waiting to take you money and respect. Never again will I visit that location. Also I will be writing a letter to headquarters.

Rating:

4.0

I never received a call to confirm my appt . When I called the 1800 number the woman who answered gave me nothing but Attitude and told me I should know is confirmed because I got an email. But the email said I will recover a call to confirm . She was rude .

Rating:

4.0

keep up the good work.

Rating:

5.0

Everything was very easy and in good condition.

Rating:

5.0

You gays are wonderfull.

Rating:

4.0

Did the online return and then found out they did not have a drop off box for the keys. Had to leave the keys hidden in the truck.

Rating:

5.0

Attendants were very helpful and courteous.

Rating:

5.0

Everything was wonderful. I wish there was a key drop-box for after-hour delivery of the truck. I found myself having to drive back the next morning to return the key.

Rating:

3.0

Muy caro y me cobraron la milla 1.19 y mi renta fue un domingo y según un cartel allí dice que es menos los domingos

Rating:

3.0

the equipment was clean, but driving the truck feel like driving the most old vehicle you could imagine.

Rating:

5.0

Excellent service. Stay the same. Awesome experience

Rating:

1.0

The wait was long because there was only one person attending the uhaul section and mail section. When it came time to get my deposit back, the employee started doing other things instead of finishing with me.

Rating:

3.0

Employee at the shop didn't know truck had been delivered earlier. We waited over 40 mins to get the truck because of lack of having closed out the previous rental. Shouldn't cut into my time. Was told I had to return the truck at predetermined time eventhough rental was being obtained 30 mins after time we requested. Once we finished with the truck we returned it according to the instructions we were told in the am. 3.5 hours after we returned it we were getting called being told we had to return the truck. It had been parked in its spot, no one bothered to check from the store before calling us, again on them not us. And we returned it an hr before our assumed 4 hr rental. Store employees need better training.

Rating:

2.0

Customer service by the owner of the store was bad. The Uhaul representative at the same store was great

Rating:

1.0

I returned the truck with more fuel than when I picked it up. Picked it up with 1/4 tank and dropped it off with more than 1/4. Now, I was told the tank was at 1/8. Charging me $20 for gas plus $30 for service fee. Who in the right mind leave a rental truck low in fuel knowing they are to nail you with a $6/gallon fuel Guess someone went on a joy. since they tell you to drop off the truck, put keys under seat and keep door unlocked. Well, me and my friend put $20 in the truck before returning it. And we both saw the needle between 1/4 and 1/2. Not very happy, guess i should had listen to my brother when he told me not to go with uhaul.

Rating:

3.0

Me pareció muy costoso por las pocas millas que utilicé y las pocas cosas que moví

Rating:

4.0

I really dont have any improvemts to say about uhual. Just be careful with aggressive and rude deivers around you.

Rating:

4.0

The young lady that helped me was great but she seems to either need help when there are customers for the postal area or the U-Haul center should be closer to the printer area. I needed this for a Charity event & another mom had booked Budget - When I got there to pick up the truck, they didn't have one... UHAUL HELPED ME IN A VERY DIFFICULT SITUATION... Thanks!!! The truck itself needed windshield wiper fluid.

Rating:

4.0

the driver door seemed closed but warning on dashboard showed it was not. Had to really closed it hard to get it closed fully.

Rating:

5.0

Excellent service and convient. I would recommend this location.

Rating:

5.0

excellent costumer services,, thankssss

Rating:

1.0

They have problem with payments. Didn't explain the procedures. Really bad service located in 108 ave sw 88 st in Miami.Florida.33176.

Rating:

5.0

The way Uhaul handles unpaid tolls/tickets is ABSOLUTELY TERRIBLE!!!!!!! I will look for another rental company for this reason alone. For anyone else reading this review... MAKE SURE YOU HAVE A PORTABLE SUNPASS AND TAKE IT WITH YOU. Otherwise Uhaul will pass on the unpaid tolls (even if only $0.25)and ask you for a $30.00 surcharge. ABSOLUTELY TERRIBLE!!!

Rating:

4.0

Everything went ok except for the truck being dirty. It seems that someone used it to haul away debris from a rehab project because we found, drywall screws, sand and bits of what looked to be drywall residue or sand. We were moving our mattresses, furniture, etc. and didn’t want to dirty or damage anything. The ironic thing is that I probably would have been charged a fee for not returning it clean if I had not cleaned it. It was the only one this size at the location I picked it up at. The guy that released the truck to me said that someone that took the truck in last must have forgotten to have it cleaned.

Rating:

5.0

Very friendly staff!

Rating:

1.0

Terrible customer service from the beginning. Dropping off the truck was a hassle. I was also charged a gas fee although I filled up the tank to the amount I received the truck with. The fee was due to a mistake on the contract. I have photography to prove it but the people at the store couldn't help me all they did was give me a phone number for U-Haul and when I called I was hung up on by the rep. Horrible experience overall. Last time I use U-Haul.