The store person was completely dismissive and did not want to offer any assistance. I would only choose this return location because it’s within walking distance from my home. I had to call the 1-800 number to get helpful assistance.
MICHELE D
Customer Reviews for PostalAnnex 21014
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Terrible. Had to wait on call for 45 minutes.
CONNOR DThe lady at the front desk was extremely unhelpful, no instructions but an “order online” once I figured it out, and got past her rudeness every step of the way I got the keys. I returned the truck and went over the estimated mileage and it was like she was mad at me and reprimanded me for going over. Bizarre. I asked what the total price was going to be now that I’m returning the truck and she couldn’t give it to me, then I asked for a receipt and it took 20 min, she was playing games on her personal phone while I waited for a receipt… horrible. Totally unprofessional
TRAVIS Rlocation was not open for pick up initially. Had to scramble to get the truck picked up at another time
TYSON RNothing to be honest. The service was so good and I'd definitely recommend it.
Ely GYou made me to loose my furniture that I spent $1700 a month before, if you told me the truth at the time of booking that can not reserve me a 15 ft truck, at least I had 2 weeks to find another truck company or sell my furniture instead of giving them away for free, but you didn’t.
Mansoureh Svery good, professional, satisfited.
lin mRye location was awesome so was the agent, however The van was disgusting animal hair manure hay, dusty zero out of 10 for U haul vehicle cleaning and the outside was even worse
Sandra CThe rep within the store kept stating over and over I just hold the trucks and dont know much about U-Haul. She could not answer any of my questions. Also when I entered the cargo van that I rented I could not check the starting or ending mileage as the display would not clear the message stating 'OIL CHANGE NEEDED'. I will NEVER rent from this facility again!
Monique SGreat ,friendly customer service, very helpful rep,
Ken t