Customer Reviews for Postman Plus
(U-Haul Neighborhood Dealer)

672 reviews

4132 E Joppa Rd Ste 110   Nottingham, MD 21236
(Located in the Festival at Perry Hall shopping center)

(410) 256-3428

Location Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat: 10:30 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(410) 256-3428

4132 E Joppa Rd Ste 110
Nottingham, MD 21236
(Located in the Festival at Perry Hall shopping center)

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat: 10:30 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Always pleasant and helpful

KIMBERLY S. 
Rating:
1.0

Customer did not leave a comment.

COURTNEY J. 
Rating:
4.0

Customer did not leave a comment.

MARIA R. 
Rating:
5.0

I would highly recommend. Great customer service.

AMY Y. 
Rating:
5.0

Customer did not leave a comment.

Dmitry K. 
Rating:
4.0

Great customer service at this location

LEONARD B. 
Rating:
4.0

Customer did not leave a comment.

Sheri S. 
Rating:
5.0

The ladies at the Postman Plus location were very nice and kind. I hope all locations have the same staff.

SHERWIN ALFIE T. 
Rating:
5.0

Customer did not leave a comment.

OSE E. 
Rating:
5.0

Customer did not leave a comment.

GEORGE T. 
Rating:
5.0

Inside of vehicle was clean but the bed of the truck was muddy.

KATHERINE P. 
Rating:
5.0

I always get good service from Postman Plus/Uhaul

RILEY B F. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN M. 
Rating:
5.0

Customer did not leave a comment.

Lee S. 
Rating:
4.0

They forgot to include the requested hand cart with the truck

michael F. 
Rating:
5.0

All went well, the staff was very accommodating and flexible while being able handle my changing date and time requests.

Russell L. 
Rating:
4.0

Quick check in and drop off; staff curteious

Ronald L. 
Rating:
1.0

First the manager didn't have a mask on in the store then she estimated my return mileage she didn't check me in until they was closed i came back at 6:45pm before they closed and i was over charged i will never go back to her store again

Conswella M. 
Rating:
1.0

Customer did not leave a comment.

Phil T. 
Rating:
5.0

Fast service and self checkout and check in was fast.

Lawrence L. 
Rating:
5.0

Nothing to improve here. The personable, knowledgeable staff were excellent. Could not have had a better experience!! Have already recommended to family & friends!

John A. 
Rating:
5.0

Convenient over the phone scheduling, availability of truck and courteous customer service at pick up location. Thanks.

KENDRA P. 
Rating:
4.0

I have no issue with Postman Plus. The issue I have is it took 1 HOUR to confirm our pickup and get the code to the lock box. One hour of a 4 hour window, so then we only had 3 to complete our move. Uhaul had to call THREE different family and friends to confirm they could call them if we were back late - further delaying our start. Never did I think two 30-something adults would have to have their mothers called on a Saturday morning so we could rent a van for a few hours. I'd rather buy a truck than rent another Uhaul.

Kelli B. 
Rating:
5.0

Customer did not leave a comment.

Susan S. 
Rating:
5.0

Customer did not leave a comment.

miriam J. 
Rating:
5.0

They were extremely helpful

Taevaun X. 
Rating:
5.0

All 3 women I met here were helpful, efficient and very friendly. I'd definitely use this location again.

WILLAM S. 
Rating:
5.0

Customer did not leave a comment.

MARK G. 
Rating:
4.0

Customer did not leave a comment.

Ryan M. 
Rating:
5.0

Customer did not leave a comment.

WAYNE R. 
Rating:
5.0

No need to improve, very nice and friendly

MARGARET L. 
Rating:
5.0

The previous renter left a lot of dog hair in the truck bed. I swept it out before loading.

WILLIAM H. 
Rating:
5.0

great service, clean truck!

JOHN K. 
Rating:
4.0

Nothing everything was fine

ROBERT H. 
Rating:
3.0

Customer did not leave a comment.

Elizabeth W. 
Rating:
5.0

Everything went very smoothly. Woman who helped us was very nice. I'd use this location again.

Rod M. 
Rating:
4.0

Customer did not leave a comment.

Debra H. 
Rating:
5.0

great service

VICKY K. 
Rating:
5.0

It was very easy and pleasant

Ivica M. 
Rating:
5.0

The online pickup AND drop-off was not working. Was told system was down at pickup and when I dropped off the key, the link for after-hours drop-off was also down.

George W. 
Rating:
5.0

Customer did not leave a comment.

Janese D. 
Rating:
5.0

Make it known that the Dropbox is around the back and not at the main entrance.

Alexandra H. 
Rating:
4.0

Customer did not leave a comment.

Jessica J. 
Rating:
3.0

Truck was dirty, I had reserved a truck but it took almost 20 minutes to complete the transaction. Person was unable twice to take picture of my license. Told me it would be $20.00 if I returned it late but if you use the app it wouldn't ok we'll waive that. Huh?

Eugene G. 
Rating:
5.0

Customer did not leave a comment.

BASHIR I. 
Rating:
5.0

Customer did not leave a comment.

Charles P. 
Rating:
5.0

Customer did not leave a comment.

Bradley W. 
Rating:
5.0

Customer did not leave a comment.

Caitlyn A. 
Rating:
4.0

i signed out the vehicle paperwork and guage read full yet it took 6.339 gallons to fill trip took @28 miles so over 4 miles per gallon seems steep.when questioned the pre-trip acceptance was stated as reason to accept the discrepancy. so, no resolution sorry sad

thomas I. 
Rating:
5.0

Customer did not leave a comment.

Cameron M. 
Rating:
5.0

N/A

Jen H. 
Rating:
5.0

You don't have to do anything. You have a great service.

Ricardo M. 
Rating:
5.0

Customer did not leave a comment.

tien N. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM I. 
Rating:
4.0

Customer did not leave a comment.

Melange S. 
Rating:
5.0

Pre registration great. in and out. just had a few problems getting last page to work.

Karen R. 
Rating:
5.0

The rep was great

TRACY R. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline L. 
Rating:
5.0

Customer did not leave a comment.

Bernadette L. 
Rating:
5.0

Customer did not leave a comment.

PAUL K. 
Rating:
5.0

Customer did not leave a comment.

TONY I. 
Rating:
5.0

Nothing service is excellent

FREDERICK A. 
Rating:
4.0

Customer did not leave a comment.

Tyrone C. 
Rating:
5.0

Customer did not leave a comment.

Ruth E. 
Rating:
4.0

Customer did not leave a comment.

Juan M. 
Rating:
5.0

Customer did not leave a comment.

Jermaine R. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Ramps should be included in all of the trucks prepared for lease. (Many of us seniors cannot use the 10' bed trucks because we cannot climb into them).

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
4.0

This location was nice and friendly

ken B. 
Rating:
5.0

Customer did not leave a comment.

Eric R. 
Rating:
5.0

Nothing! Thank you -you're staff was very sweet

linda B. 
Rating:
5.0

Customer did not leave a comment.

KENNETH B. 
Rating:
5.0

Perfect

DANIEL W. 
Rating:
5.0

Customer did not leave a comment.

Manishaben P. 
Rating:
3.0

I rented a uHaul van and the odometer was not the reading that was on my contract, i was over charged for the rental. I returned th uhaul shortly after the place closed , locked it up and placed the keys into the drop box. Closer to the end of the evening I received a text message asking for pictures of the inside of the van and the odometer reading. I should have been informed this was going to occur.

Brian A. 
Rating:
1.0

I was charged 8.00 for fuel.. I have rented from uhaul many time and have never had a fuel charge. I make sure my rental is returned with the proper fuel level.. very disappointed in this location.. you can check my history to see often I rent from uhaul. I will definitely be looking into other rental options..

HENRY J. 
Rating:
5.0

Customer did not leave a comment.

Emily O. 
Rating:
5.0

Customer did not leave a comment.

randsi B. 
Rating:
5.0

Customer did not leave a comment.

Raymond L. 
Rating:
3.0

Update your ancient and inefficient online registration system. The poor service rep had to resort to paper because the system was so slow which resulted in delaying me considerably. Your company should be able to provide better online service.

Patrick B. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
2.0

The customer service was poor. I scheduled a rental and over the phone i told them I would need it for the day. But because they scheduled another person to use it at the time i would have it they charged me twice. Poor service and poor communication. Never again.

timothy B. 
Rating:
5.0

Nothing, the service there is excellent.

janice B. 
Rating:
5.0

Customer did not leave a comment.

Alex G. 
Rating:
5.0

nothing

Arthur D. 
Rating:
5.0

We had an issue with the pictures uploading, but other than that everything was great. This is a great location to deal with.

Michael G. 
Rating:
3.0

Customer did not leave a comment.

FELICIA C. 
Rating:
5.0

Staff was helpful and friendly.

Patrick S. 
Rating:
4.0

Customer did not leave a comment.

Su C. 
Rating:
5.0

Always friendly and very helpful.

bill P. 
Rating:
1.0

Have the Uhaul at the confirmed location instead of sending your customer on a wild goose chase to find their Uhaul! Also, the cab was a mess when we picked it up. It was covered in cat or dog hair, and for someone who has severe allergies, it made my 12 hour trip unbearable.

Paige H. 
Rating:
5.0

Everything was great. I have used Postman Plus for many services throughout the years. The staff is always kind, friendly and very helpful. Would definitely recommend. The U-Haul truck was clean and there were no issues with the truck during the move. Price of the U-Haul was also reasonable.

Shirelle Y. 
Rating:
5.0

Wonderful owner and staff. Always professional, respectful and nice.

Brian T. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR P. 
Rating:
3.0

Customer did not leave a comment.

Nicolas C. 
Rating:
5.0

I made a reservation for pick up van in 8641 Pulaski Hwy, Rosedale, MD 21237. The man told he did not have van for me, let me go another location, but I made a reservation a week ago, he said I also had to make appointment for the store, I am so anger,I made a reservation for one way, I had take Uber to postman Plus, I spent extra money for Uber, the lady who works at Postman Plus that is so kind, and explain everything to me, I am so disappointed to Uhaul center (8641 Pulaski Hwy, Rosedale, MD 21237). I will be never make a reservation online with Uhaul.

XIAOCHEN W. 
Rating:
5.0

Customer did not leave a comment.

Alan D. 
Rating:
4.0

Customer did not leave a comment.

Kimberly B. 
No reviews have been submitted for this location.

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