Pick up and drop off process was quick and easy.
Tracy D
Customer Reviews for PostNet
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Closed early for my drop off, which is fine, I was given plenty of notice and heard they didn’t have heat in their office. The part of didn’t like about this location was whoever I spoke to on 1/15, he had poor customer service and prematurely hung up on me after I was trying to figure out why my rental was showing that it was still active after 2 days.
Amber MEverything went smoothly and have no complaints
Stanley SWe have filed the tank and was charged because the indicator was .1 inch below what we received. Thought we had put the gas all the way.. Definitely didn't expect to be charged..
HAMID AI called because I was going to be doing a drop off after they closed and they were very helpful
Lynette HMore communication.
jose gThe service lady was great and very helpful.
Khai DReally I have nothing to suggest... the location is very convenient....local and ample parking... the office owner was extremely courteous and helpful... and the van was In great condition... thank you.
JEREMY CThe reading on the gas gage and paperwork were different. We didn't notice until we had left the site and unable to correct the problem. I ended up spending $50 on gas to travel about 50 miles, just to get the gage back to where it was supposed to be when we picked up the truck.
Charles LTried to charge me an extra $74 for services not required/provided
Dmitry KThere was an error on my file indicating behavior issues? I just rented from youhaul in 7/2020 with ZERO trouble. I used the mobile app & had to submit extra documents that one doesnt usually keep on there person in another city 1 hour away. The process should have been easy and smooth and it was NOT. the reservation info was wrong. 2 thumbs down.
AISHA MThey should include UHaul listed on there drop box. We didn’t know if there was a separate box.
Louis AThx-
CHRISTINE MOwner is incompetent. A man that can not even properly check a customer out. Had to wait for an hourly employee to punch in and complete transaction. I am done with Uhaul. Doing all the work checking in and out with smart phone. Pathetic crappy business operation where custome service does not exist. I will rent from Penske or Budget from now on. Goodbye and goodluck.
Greg TChris was very helpful in getting things situated, but there was a lot of miscommunication despite all the follow ups and clarifications I made in the last week.
Desiree MVery friendly and helpful owners here at Postnet Mukilteo. Easy check in and out.
GREG TThe place we returned our truck to was not really set up to take trucks the size of ours, but they tried to help us the best they could. We parked it at the grocery store that the building was located at.
Lorie SWhoever decided to transition to an app/phone based checkout service should be demoted.
Andrew MReally appreciated the online booking and check in process. The location is ideal! The van is new and easy to drive.
Raymond FSlow line Charged CDW when i declined. Uhaul is trying to ripp me off intentionally
Sung LGreat location since I live nearby.
FRANK MThe app is horrible. I was not able to check the equipment back in. It required a photo of the odometer and fuel gauge but no matter what I did, with the odometer clearly visible in the photo, the app would not allow me to submit the photo saying the odometer wasn't clearly shown in the image.
Joel DNothing very friendly location took care all of my rental needs will use them again
DONALD AGreat experience!
ALAN MBest
EUN KI still have not received my final receipt so I can't really eate you better than average... how about it?
Albert ROn the website I reserved a furniture dolly and pick up of van at a different location, when I actually went to pick up it directed me to a different place an authorized uhaul place and there was no furniture dolly. so I had to go to the closet uhaul dealership for dolly and was told no dollies to be had anywhere. Why let me reserve this if you guys don't have them to use. Disappointing.
Richard FThis location had very little knowledge on renting to me. In fact, from the time they began helping me it took them 30 minutes to complete paperwork that had been pre-approved with my drivers license before I arrived. I had to clean the inside of the van before I could use it, yet there wasn't anyone I could share this with.
Terry BGreat staff, fast service and was able to move my belongings quickly
yong p