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TYLER S
Customer Reviews for Power Plus Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
William at the front desk was phenomenal, truly went above and beyond to be thorough, personable and professional! 10/10.
LENORE AI had hoped coming to this location would be a good experience and convenient for me, but unfortunately, it did not turn out that way. It took an extremely long time to complete the transaction both receiving a U-Haul truck and returning it. The cargo area of the truck that I rented smelled putrid , it reeked of a drug substance( pot). And I was informed the U-Haul truck that I was renting only had a quarter of a tank fuel in it, that it was this particular stations policy to only keep a small amount of fuel in them in the unlikely case that transients would attempt to steal it from the vehicles where they are parked. This was very frustrating because I had expected the vehicle to be fully fueled and ready to go. This also made a problem when refilling it, I unfortunately put in much more fuel than was needed for my trip. This costed me extra money.I was not informed at any time during the transaction of the U-Haul picture verification policy that sends a link to your phone and requires you to take exterior photographs of the vehicle before leaving the parking lot. This created another inconvenience. And finally upon returning the vehicle I wanted to use a different card for payment and I was told sorry I already charged the card that that I had given the clerk yesterday in the beginning of the transaction. I am not happy I feel I deserve a compensationdiscount for this extremely inconvenient experience. You can reach me at email RobW31@at&t.net Phone 530 646-6683 Thanks
ROBERT BUnfortunately this experience was a nightmare from the start. Uhaul system was down nation wide I had no contact, no walk around no one that checked anything before leaving. I made sure to video everything! They gave no indication that AC was not working in 103 weather the axel on left side sounded like it was going to break. The option to switch trucks was not avail because it was loaded and if course at their expense they would not unload and load the truck to switch out equipment. When I needed to extend reservation online after getting confirmation they would call saying I was late. Meaning their system still was not working. Upon returning truck the employee only has negative things to say about uhaul and the location in town and about him being 3rd party. It was completely unprofessional. I asked about a discount because of all the problems not to dispute the entire charge because let's dace it I used the truck but it was such an inconvenience to ask and I was informed the regional manager probably wouldn't even care enough to make a call back.
JESSICA CThe Jack meets maintenance. Other than that, it was great.
MICHAEL ENeeded a small trailer for a motorcycle, they didn’t rent the motorcycle trailer instead forced a larger higher price trailer, the trailer was retuned early in which I was charged a second day for some reason also they showed a second trailer rental in my name at the same time which I did not have. I would avoid this location due to ignorance .
KEITH WThe employee was very helpful and helped me pick out the right kind of trailer for what I needed.
CHARLES MA little banged up but what would you expect for older trucks. Thank you.
THEODORE Dequipment was clean however one tire was very low of air
MICAH HUsed my debit card to reserve a trailer rental. When my card was ran, I was charged a $75 hold for a $20 rental. I did a separate transaction for some propane that had nothing to do with the rental and was again charged a $75 hold for a $15 transaction. By that afternoon, all my money was taken out of my bank account because of scamming. I will NEVER use this business again or Uhaul for that matter. I called to let power plus know about the theft but never received a call back from the owner!!
DONNA SThe gentleman who helped me out deserves a raise. Excellent guy 5/5
IMANI CThis location went above and beyond to make my transaction run smoothly. In in out efficiently with exactly the equipment I need, every time.
Christopher DBoth of the workers that I encountered on the rental and the return did a very good job. Easy, quick and professional. I have rented here before and it is obvious that this location has been improved in the past couple of years.
MICHAEL SWilliam was excellent in helping me with this move! I deeply appreciate his expertise and kindness! He deserves a raise!
TEDDI KAfter arriving to pick up our reservation, we were told we didn’t have a reservation and that they didn’t have the equipment we’d rented. They kept us waiting for an hour and a half while they struggled with their computer, asking us for help troubleshooting technical difficulties. Finally, they took us to the truck which they did have, after all. It was filthy and the Check Engine Light was on. Later, my son was pulled over by CHP while driving it because of a broken tail light. And after returning the truck, we were fraudulently charged for mileage which we did not use. CAVEAT EMPTOR!
Robert MB
DANIEL BThis location was busy. Maybe one more employee
RANDY KI rented a trailer online and picked up. My truck was not powering the lights properly. The owner helped me between helping other customers and we got it figured out. He went above and beyond all while it just seemed as he does this daily for everyone. Thank you!
JOHN VGreat experience!
WILLIAM Hvery small and vehicle was well used. Smelled dirty, oily, but ran ok. Service was friendly although gas level was low.
STEVEN CONE MAN TEAM WAS AMAZING.
PATRICIA CEverything was great and went smoothly. William helped us during pickup who was super nice and went above and beyond to help us! And when we returned the car hauler trailer on Feb 8th. Didn’t catch his name but he was a great too and super nice and made the drop off go smoothly. Such a great experience thanks to two great employees!! Thank you so much!
Michelle SMy experience with U-Haul was nothing but the best. They made me feel important and I truly don’t see anything that needs to be improved.
KATHY RNothing, Service was great
WILFREDO CGreat service!
WILLIAM HThe best service around! This is the only Uhaul location I go to Shasta County.
BRYAN CAnimal hair in front seet.truck was dirty on out side. Hade very little power empty going up to shingletown.
Donna AI've never been dissatisfied gotten everything I wanted with a friendly person and smile. I already recommend to all my friends. Thanks for being there.! John O.
JOHN OAbsolutely nothing, everything was perfect. The staff was friendly and knowledgeable, and extremely helpful.
DARRELL MGreat service!
WILLIAM HStaff was very friendly and knowledgeable. The time it took for the whole transaction was less than 20 minutes. Thanks again you have a customer for life
WILLIAM PNew owners are very nice and helpful.
JEFFREY BNew management are super people who are doing a great job!
BENJAMIN PVery professional and courteous.
WILLIAM HBetter inspect the vehicle ramp was covered in dirt and the inside of the truck cargo area was not clean. Also the cab of the truck wreeked of smoke.
DANIEL TVery professional.
JOHN TGreat person
DONALD VExcellent customer service and equipment availability was awesome as well!!
Janice AGreat Team... Very Courtious with prompt attention!
ROY DTonya was so warm and welcoming. The equipment was well maintained and easy to operate. Rental times were generous and accommodating. The pricing was reasonable and availability was convenient. Would definitely recommend their rental agency.
LAURA KNothing! The lady who helped me was incredibly pleasant and professional! It was a very good experience and I will definitely use them again if needed.
ANTHONY MCheck engine light on in vehicle, and gasoline smell in cab.
KATHRYN MActually maintain the equipment
BRANDON SLet them know to pick up the truck with the fuel full and the trailer hooked up I had to hook the trailer up as a customer and that’s not cool I cut my hand picking it up off the ground so let him know to bring gloves.
STANLEY SEveryone at Uhaul on Cascade Blvd in Redding is amazing. Very friendly & helpful staff. Their equipment is always in top-notch condition well cleaned and they're always very thorough. I recommend their services for the members of our community. Five ⭐⭐⭐⭐⭐
MEGAN WI was treated so well. Older lady driving a 20 foot truck and using a tow transport (all 4 wheels off the ground). The owner assisted me from the moment I called him, 2 weeks from my trip. He made certain my equipment was there at his location, close to my home. He went and picked the equipment up himself. Once ready to go he explained everything I should do on the drive. This is one of the best experiences with moving I’ve ever had. You will not be disappointed.
SUSAN KThe rental place was great. I just feel the rates were a bit high. I rent from U-Haul a lot and never recieve any type of discounts or promo codes which I feel when you spend hundred a month or every other month you should recieve some sort of offer
TIAWNA LLocation was exceedingly helpful and prompt with getting me the equipment I needed, highly recommend and will be returning for my U-Haul and propane needs!
CHRISTOPHER DKind people.
NATHAN GHe was very friendly and pick up drop off went fast nothing needs to be improved
KAREN MThere was a problem with me and me finding my key to the truck I rented. But when I tried to resolve the key problem, on the day I was supposed to return, the business was not open , due to an unforeseen medical emergency. And the Business was not open on Sunday.. when I contacted business on Monday. I was told they didn’t have a spare key. And for me to try and find the key. By Tuesday I was then told I was going to be responsible for all the days the truck was out.?. And that by Wednesday they would have a spare key here in Redding. Did finally locate the missing key. I feel, was over billed for this unfortunate. Experience.
JENNEFER HEasy and efficient
Michael HAll good
Glen KI just have a little problem but they fixed right way
Carmen VPower Plus Rentals were fantastic.... extremely professional and accommodating!
STEVEN FThis place is excellent. Always clean and friendly. When i have to rent something, it is Always from this location.
PATRICK MPeople there are the best I’ve ever dealt with always accommodate my special needs and I always tell my family and friends where to rent from
RALPH HWhat a great Crew!!!! Ally, the office assistant was such an efficient and helpful gal! Bill, the owner, couldn’t have given better service if he tried. So exceeding my and I’m quite sore all the other customers’ expectations! Steve, what a nice guy! went all out to hook my trailer up, and Leroy, a really fun and entertaining ( very hairy) young guy stole everyone’s hearts! I learned they are or will be soon doing light maintenance and even tire service too! We definitely will go back! They get an A+++++++ from us! It’s not that the other uhaul rental place we usually use is bad, they aren’t—- but this Oasis Uhaul Rental store was exceptionally great!! Thank you! The Overstreet Family
ROBIN OClean location. New owners. So much better!
JAMI HVery friendly and helpful
NICHOLAS WQuick, friendly and professional.
RICHARD MJust to let you know the back left tire is low. Other than that it’s good . Thanks
JESS JI appreciated the kind service and how he let worked with me on the trailer I wanted
MICHAEL E