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Steven M
Customer Reviews for Premier Gas And Food Mart LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Tire tie down strap was melted/frayed.
Jarred KOutstanding customer service. Made me a fresh cup of coffee while I completed the rental paperwork. Pickup and drop-off went smoothly and staff were very pleasant. Very happy with my experience.
Bruce TThey charge me extra . I also return them with less mileage and extra fuel but they didn’t credit me and charge me extra for cleaning i’m very disappointed!
MUHAMMAD SI am grateful for the person who helped us with the tow dolly. She was knowledgeable, professional and helpful.
Victore PNever appreciate picking up vehicle in different location than what was agreed. Also, the pick-up place did not have my supplies, blankets etc., thus had to then drive even further back to where original contract noted. the 15ft truck was very dirty inside, muddy floor boards and the ramp was nasty, like someone spilled can of motor oil all over it. thus when we used to take items into new location everyones feet and rollers on dolly full of grease and oil! NO Thanks.
SAMUEL BVery Friendly. Barbara stayed waiting for us after working Hours to do the drop off and get checked out . She was very pleasant .very helpful and Very polite
Firas APerson there was a gas station attendant and didn’t know the procedures. I had to pick up truck here and car trailer at another location. Both were 20 minutes from my house
Kristen CIt’s really not a U-Haul place it’s a gas station and convenience store that happens to have some some trailers there. I had ordered a dozen furniture pads with the trailer but they only had 8. I had to go to another U-Haul location to get the red of them. I wanted to purchase a locking pin and the ball mount. They didn’t have any trailer supplies so I had to go down the street to hHarbor Freight to buy what I needed.
Luciano MWhen I reserved the U-Haul truck, I gave them the number of days I was going to rent, I returned the 10' truck early and requested a refund for the days not used. They kept my money and refused me. No damage, the truck had MORE gas than it did when I picked it up. It was not cool and unprofessional how they kept asking me to call customer service only to be given the run around repeatedly. I do NOT advise using this company for future moves. My employer also wanted me to use U-Haul for a corporate office move, however, after hearing about my experience, they went with another company.
Dominic PService was perfect! No waiting in line, equipment was available and ready for pickup at the reservation requested time. I received excellent customer service and plan to use this location in the future. Thank you UHAUL.
Phill MThank you to the guy at Premier Gas. He does his job well and handles many customers at once
Wayne JFast service and friendly employees. I was in and out quick! Great gas station with a wide variety of drinks and smokes. Definitely recommend this location for uhauls.
Firas Ahad to sign everything on a phone. there was a light on, they told me not to worry about it. mirrors were filthy. they were very nice, just seemed inexperienced in the haul part. it was definitely a side thing.
lisa lLeaves in the open trailer
Donald LI returned trailer to this location, which is a new U-Haul location but also a smoke shop. Was told I wasn't on the rental return list and that I would be charged extra for not returning it where I rented it. I was not going to drive it all the way back across town during rush hour and then return to the 87112 zip code after that. Wish it was clearer -- also indicated, when I made reservation, that I was returning it to a different zip code. Not happy about this fee and non-clarity.
LORIE CThe staff was friendly but store (gas/grocery) customers had priority making me wait on the side. This is why I rated negatively for “inviting” Vehicle parking was easy and location was good.
Paul S