Customer Reviews for Premier Services

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Premier Services

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Blake H.
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Customer did not leave a comment.

David T.
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Customer did not leave a comment.

JAVIER H.
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Ok

Jason H.
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First off I want to say that this was the worst experience EVER! The older gentleman was nice and polite, the younger gentleman was a straight up JERK (nice words). I felt like because I was a white female he thought he could talk down to me and be rude as hell. I went in with my reservation number and my name that is on the contract that was emailed to me the day I booked the rental. The guy immediately said we don't have a truck for you and your at the wrong place. I read the address and said the order has been paid for and I'm at the right place. He said well I don't see you in our system so we don't have a truck for you. Then he tells me that I can go somewhere else and get a truck, at this point I was about to loose my cool. I said so you don't have a 20' truck here and he said I don't see an order for you and we are looking into finding out what to do and he called someone, I then asked again do you have a 20' truck and again he said you don't have a truck rented here. I give the lady on the phone my reservation number and she pulls up the order right away, it was under my boyfriends name because he was the driver (for some reason, even though reservation paperwork I had, had my name on it). Then the guy says see you didn't give us the right name and I said I did, I gave you the name the reservation was under and he said no, it's all your fault you gave us the wrong name. At that time I walked out of the store and let my boyfriend handle it because I was beyond ticked off. I have never in my life been talked down to and treated so bad and told I could go somewhere else and get the rental. Worst EXPERIENCE EVER! I will NEVER recommend this location to anyone and you guys may want to rethink having them as a franchise.

Miranda G.
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Nothing everything was great

Amber C.
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Mr.Clearance was very helpful and made my pick up fast and easy after the last minute cancellation from my original location. I will definitely use this location next time!

Boyce S.
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Customer did not leave a comment.

PAUL L.
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Customer did not leave a comment.

JERRICK S.
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Customer did not leave a comment.

Ja'Qaveya H.
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Accurate information

DAVIDGLEN H.
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Customer did not leave a comment.

clauia G.
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They were the best and helpful. I was very happy with the customer service. God bless

manilla A.
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Have better parking and pave parking lot

Joan W.
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My grandson broke down and need to have the car towed. We are so grateful that U-Haul had the equipment we needed to get the vehicle here. Thank you very much

Rhonda D.
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the gentleman on duty the day of Nov. 02 was so nice and helpful.

Daniel W.
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Man, I cannot say enough about how helpful Clarence was today. I started off in Greensboro with a 500-mile drive ahead of me to west Nashville, and despite 3+ decades of doing A LOT of driving, I had never driven a vehicle on a public road with a trailer behind it. Clarence was extremely helpful. I could tell he cared about me as a person and a customer. We got the moving blankets and the two different dollies, and then he hooked the 12x6 trailer to my 2004 Land Cruiser. I had watched (half-paying attention) the U-Haul YouTube video about hooking up a trailer - they should let Clarence do the video. He explained every part of the connection process, and when I left, I was pretty confident that if anything happened to the trailer, it was going to be driver error. Nothing. Happened. 500+ miles of driving a trailer - I got worked a bit, but about 50 miles into it I realized that the trailer was never going to disconnect. I lived in Greensboro from 1970 to 2008. This rental was originally through the larger U-Haul place to the west on Gate City Blvd. That has always been the U-Haul place as I have known it. (And those guys are great, too - stopped by there two days before the day of the rental to try to pick up my other moving supplies, and they could not have been more helpful.). But I am telling you, the customer service you get a bit to the east - just before Eugene Street - is fantastic. And based on the conversation I had with Clarence - a proud veteran who served our country during Vietnam - and the professionalism he displayed, this is my go-to place when I am back in the hometown.

Tanya Q.
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Customer did not leave a comment.

donna H.
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The service was exceptional. While I forgot the names just that a pfather and son. They were very accommodating finding a rental for me and for the length of time I needed.

Qutisha H.
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Customer did not leave a comment.

Devin S.
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Wrong contact info. I did not rent a uhaul.

Jose P.
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Customer did not leave a comment.

Tara C.
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The manager and staff were very friendly and helpful when it came to setting up the uhaul so I was comfortable to drive it

Monique S.
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Fast, friendly, informative. Thank you

Johnnie P.
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Customer did not leave a comment.

Jaleel F.
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My overall expert with Uhaul was terrible . But the gentleman at this facility was Kind and made up for past failures that day

Tiffany D.
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Customer did not leave a comment.

Alyssa P.
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Customer did not leave a comment.

Derek R.
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Customer did not leave a comment.

Christopher B.
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I normally use the location nearest UNCG on Gate City Blvd, but they didn't have a 10 foot truck for my 9.19.2020 move. This was despite the fact that it was booked 1 month earlier. Uhaul diverted my truck need to 356 Gate City Blvd. It wasn't far at all from my original requested rental location. Thus 5 stars on location. My reserved 10 foot truck wasn't there 9.19 2020. Owner let us rent the next size up. Worked out that the larger size was needed for our quick move. Truck was returned in less than 3 hours. Don't let the lack of curb appeal turn you off. Owner took very good care of us. I expect he does that with all renters.

marsha F.
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Customer did not leave a comment.

anna C.
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I Beleive if Bldg was painted in Uhaul colors it may look like they are related are more Professional.

Leigh ann S.
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Customer did not leave a comment.

Alex S.
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Clean location and friendly staff. However the trailer was a bit beat up, and all 4 tires looked worn down. In fact one of them ended up blowing out on my trip. Snider tire roadside assist tech noted this in his documentation as well.

kinshasa E.
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Customer did not leave a comment.

F. S.
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Loved the service man that checked me in and out today. & He was an older man working alone. He deserves a raise.

Hunter C.
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Customer did not leave a comment.

Timothy F.
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Customer did not leave a comment.

Ian W.
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Customer did not leave a comment.

Tanae S.
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I was not satisfied with my rental.. The truck was not well kept. I had to sweep the whole back of the truck before I was able to put my belongings Inside. There was a strong smell that gave me a headache and I couldn't figure out why... Until I came across the ashtray filled with cigarettes and ashes.. Also, I originally reserved the vehicle online; however, when I got to the location I was not able to login. I had to go through the whole process again as a walk in customer. Which usually isn't an issue, but the fact that i specifically asked to reserve the truck for a total of six hours and to find out that when i returned the vehicle it was only reserved for 3 hours... The lack of communication regarding the truck was little to none. There was no walk through of the vehicle what so ever, and i was never informed of the return process if vehicle were returned after hours.... I feel that I was most definitely taken advantage of in terms of the rental because this is how companies get over on customers. I would not recommend this location to rent from.

Coy Morris G.
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Contract 27142860 for starters it took hour to pick up because the mobile pick up did not work and it was awlful experience . Second I rented furniture dollies and utility carts and neither were in truck I want immediate refund for that and door half the time on driver side did not work and vehicle literally shook over 45 miles per hour . Horrible experience!! Had to go to retail store to get utility trucks and they had no furniture dollies to rent so had to spent 40 to buy and you should refund me for that for not providing what I ordered and paid for !!!!

TIMOTHY E.
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The drop off office was closed, so I dropped off the key in the box.

Charles M.
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Customer did not leave a comment.

Tiffany K.
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Customer did not leave a comment.

John P.
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3:30 pick-up booked at airport 12 days ago was cancelled by u-haul 1 hour before my arrival. Was told I would get an e-mail that came 1.5 hours later. Have made a larger truck I did not want at a location further away than expected. Truck had 1/4 tank of gas so I filled it but gave it back with 1/2 tank since I did not know how much I would use. Truck needed a front end alignment and tire pressure adjustment. Told I could return to Kernersville only to find out that location was closed and they requested to return to gate city Blvd. the move got done but not without undue stress - overall it was not a positive experience. The only positive was the employee at 356 gate city was very nice.

Richard W.
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The person I dealt with at this location was very rude, terrible customer service. Did not provide me with any paperwork. Did not walk around the truck to inspect for prior damage. Did not dispatch the truck so when I went to return it, there was a lot of confusion and I had to call U-Haul customer service just so I could leave. Terrible experience.

JaQuan W.
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Customer did not leave a comment.

TIMOTHY H.
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Location was what it needed to be. Nothing fancy, but you just pick up a truck and go.

KATRINA W.
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Customer did not leave a comment.

Geoffrey R.
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The gentleman at this location was very nice; however, we had reserved an appliance dolly 3 days before in our original reservation and they did not have one available when we arrived. The gentleman said they hadn't had one there in 2 days. This was highly disappointing as we were moving a large front load washer and dryer down two flights of steps. This location should have taken care of our request and located an appliance dolly for us ahead of time. Because we had paid movers arriving soon after to help us, I immediately started calling all around the Greensboro/Raleigh area looking for an appliance dolly but no one had one available. The kind U-Haul dealer in Raleigh connected me with U-Haul customer service and after 52 minutes on hold, the nice U-Haul phone agent located one 40 mins away from our location. This phone call process should have taken about 15 mins. I was also told there was one available just up the street from our original pick up location, which was 30 miles back down to Greensboro. The original location could have easily gone and picked up the appliance dolly for us ahead of time. Instead, my husband had to drive an additional hour round trip up to a Burlington U-Haul location and pick one up. Don't get me wrong, I'm very thankful we finally found an appliance dolly, but I made a reservation 3 days ahead of time for a reason and someone didn't follow through. I have learned a lesson and will only rent from a bigger authorized U-Haul dealer in the future.

Philip K.
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Customer did not leave a comment.

maurice A.
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Customer did not leave a comment.

Betty M.
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Customer did not leave a comment.

LLOYD BERNARD J.
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Customer did not leave a comment.

Mitchell M.
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the reservations is bumpy. the reservationist on the phone was great. calling to confirm the reservation had to take several attempts because they only had 1 computer. finally they took my confirmation name and phone number so I would not have to keep calling back. the agent at the location was very helpful and knowledgeable

lenora S.
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It was great easy to return

Ogden B.
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Very friendly and helpful staff

odessa D.
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Customer did not leave a comment.

Tracey M.
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Customer did not leave a comment.

SCOTT P.
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Customer did not leave a comment.

Henrietta K.
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After driving the truck off the lot, the monitor light on the dashboard indicated the RR tire needed air and the driver's door was not closed. Couldn't get the driver's door closed any tighter but called for roadside assistance. The RR tire was changed. Time consuming. Cut into moving time I had left on the truck.

Eddie H.
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Customer did not leave a comment.

Eric T.
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Customer did not leave a comment.

Christopher R.
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Premier helped me attach and detach the trailer. Their service levels were excellent. I would highly recommend using them for your U-Haul needs.

Martin B.
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Helpful and great attitude

James H.
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Customer did not leave a comment.

oneil W.
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Customer did not leave a comment.

William S.
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The rental representative was friendly and efficient, answering our questions patiently and helping us get on our way quickly. We even received an additional discount that we had not anticipated!

Angela M.
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Customer Service was excellent!

Tiffany D.
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N/A

Amber B.
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Customer did not leave a comment.

GRAHAM W.
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Uhaul is a rip off

Michael C.
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Customer did not leave a comment.

Darrell S.
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Very professional. Would definitely rent from them again.

Thor S.
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Customer did not leave a comment.

DAQUAN M.
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i was charged a $25 cleaning fee when the truck was already dirty with chips and left over bubble wrap upon pick up.

Shalimar S.
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The service was excellent!!

Martha S.
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Wonderful people family business, very well lighted environment, got me in and out very clean

Connie P.
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Extremely friendly, nice

Robert L.
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Customer did not leave a comment.

MARSHALL H.
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The pin was missing that stabilized the empty dollie,but other than that it was good.

Stephen S.
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Customer did not leave a comment.

JAMES J.
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We wanted to return the rental equipment on Sunday June 21st 2021. Your location is closed on Sundays but we were assured numerous times that we could return the equipment at a nearby location at no additional cost. When we arrived at the alternate location on Sunday, we were told that they DO NOT receive returns from another location and did not know why we would be told they would. The only way they would accept the equipment was to change our rental contract to a “one way rental” which would cost nearly 4 times our original contract. Fortunately, the alternate Uhaul location was located just a few blocks from you and one of their employees graciously agreed to come with us to your location and help us return the equipment as the trailer was too big and heavy for us to unhook ourselves. We are EXTREMELY disappointed in your service in light of your misleading reassurances that we could return the equipment at an alternate location.

ANN G.
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The location could not have been nicer. The PROBLEM was with your order process. You had double booked me, had incorrect days so the price was inflated, cancelled the wrong duplicate reservation so I wasted time when picking up the trailer. I wasted my time to go through the whole order process again. You cust serv agents cannot think outside the box and can only read what is in front of them terrible experience ordering. Thank goodness the owner at the pick up site was most pleasant.

Lakisha M.
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Customer did not leave a comment.

alma I.
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Very clean facility, friendly service, very well lit with light, they even gave me cold bottles water.

Latasha S.
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I want to kbow Why I was charged 2 times for the truck.

Jordan A.
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Customer did not leave a comment.

Christian E.
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Customer did not leave a comment.

Gary C.
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Customer did not leave a comment.

David T.
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Customer did not leave a comment.

Darius B.
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Customer did not leave a comment.

Thomas B.
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The agent who checked me in was friendly and competent

Qwambe F.
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Great service

Caleb F.
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Customer did not leave a comment.

Pedro R.
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Was a great experience, the service was excellent!

Joann C.
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Customer did not leave a comment.

Raymond J.
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No complaints

James H.
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Customer did not leave a comment.

William B W.
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Awesome spectacular service, fast, friendly, and very helpful, after hour note drop off was very well nice and bright I felt very safe with my family there ????

Robert G.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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