Customer did not leave a comment.sheryl S.
Customer Reviews for Premier Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent servicerobert W.
The service was excellent I would highly recommend to a friend or associate.preshod C.
Nothing. Excellent customer service. Highly recommend!Nicky R.
Owners were amazing. Real friendly and very helpful.Rachel R.
Exceptional Customer Service! Professional ! Highly Recommendedzakiya B.
Customer did not leave a comment.Herbert W.
My experience at the u-haul store was awesome! The gentleman that completed my order, was helpful, made sure I understood everything and made sure I had everything for my move! Thank you!Trina K.
Customer did not leave a comment.carl W.
Customer did not leave a comment.Conita H.
Charles is an absolute professionalFlemming B.
Never made it due to the fire.Lennette G.
Customer did not leave a comment.Jasmine P.
The two gentlemen's at the front desk were nice,kind and very professional I truly will use that location again and I highly recommended.kay M.
Customer did not leave a comment.shane L.
I was highly disappointed in the service of this location. Confirmed a 24/7 reservation only to show up at 8 am and the location is closed until 9. Arrive at 9:15 and they have to record of my reservation and no trucks available. Operator offers me a limited reservation (until 12:00 and a free dolly upgrade). As a result of the delays in picking up the truck we ran behind schedule with the movers and I was not able to meet the movers until after 10:00. We completed the move and I dropped the truck off less than 4 hrs later at 1:15 and the location was closed. I dropped the keys and notified the location via the dashboard When I get the invoice I was charged thirty dollars for two full days of insurance I had opted out of on my original reservation and a fifty dollar cleaning fee This is my first and last time using Uhaul if this is the standard of service theirJonte W.
Parking onsite for customers would be a great benefit. Right now the customer has to park across the street and sprint across 5 lanes of traffic or risk their car being towed by an overly aggressive tow company.Dawn C.
I would like to see a place to park my own vehicle closer to the location. I rent a truck about once/month, local, and need to park my own vehicle while I use the truck. At this location I have to park on the other side of a busy 5-lane street and either walk across the traffic or walk a long distance to the closest traffic light. I like the people at the location - they are always very courteous, friendly and efficient.DOUGLAS C.
To small. No one there to drop off my trailerRHONDA C.
Charged me a cleaning fee for a truck that was clean😡😡😡Elizabeth T.
Great customer serviceMichelle H.
The two customers service guys really helped me out a lot. They were very helpful, and very respectful. I wish more people were like them â™¥ï¸â™¥ï¸🙏cheryl D.
Customer did not leave a comment.Nicole D.
Sign on the door said closed, even though it was during posted office hours. Luckily the app to check the truck in was so slow, someone eventually walked out and I checked the truck in with him.Michael S.
Customer did not leave a comment.victoria C.
Customer did not leave a comment.LADONNA G.
We chose online check-in when I booked this. But they do not have it at this location. So we ended up having to wait in a long line. It took 45 minutes to an hour to get our keys.Edward K.
The location is in a rough part of Greensboro. It was closed/unattended when I arrived on Saturday afternoon.Douglas W.
Customer did not leave a comment.maycon L.
Customer did not leave a comment.Nicholas B.
Customer did not leave a comment.Thomas D.
best darn service I have received in a long time in most industries!CHAD H.
The truck wasn't ready until almost 2 hours after I reserved it. The location I reserved through doesn't do mobile pick-ups even though that's what I was able to schedule thru the site. The location didn't have any employees until ~15 minutes after their posted opening time. The truck worked, was clean, and there was a key drop-off box, that's about all I can positively say about the experience.James C.
Customer did not leave a comment.kyle W.
Customer did not leave a comment.Darren V.
The individual running this location was over 20 minutes late. There were 6 customers waiting when he finally arrived. After finally getting our uhaul we were over 40 minutes late to starting our day.Alexandra K.
Customer did not leave a comment.Paul V.
Customer did not leave a comment.Teresa P.
Customer did not leave a comment.Erica M.
Customer did not leave a comment.Johner H.
Customer did not leave a comment.APRIL V.
Very helpful staff.Gregory C.
Tell someone about all this charges they will be charged for the gas. These surprise charges are unacceptable.Christian P.
It was closedKarey P.
Was provided inaccurate information on rental costsAshley H.
I found the off hours check out to be very complicated. Did not realize that I would have to enter to phone numbers of friends who would be called to verify my identity. I assume you have a big theft problem!Eugene P.
Customer did not leave a comment.ELVIN M.
The young man that was there was helpful and friendly. The facilities are in average condition. No problems, easy pickup. This was near the area where I picked up some items for transport.Keith V.
Nothing really maybe sweep the inside of van a little better but other than that I had a great time. The two men at the front were very helpful to me and my girlfriend. They both deserve a raise because of the way they helped and treated us.Kellen B.
Customer did not leave a comment.Willie P.
This was the worst experience I have ever had with U-Haul. Bad communication and not knowledgeable about equipment. Haven't received my refund and I'm pretty sure I was overcharged. Had me running around different u-Haul locations to find equipment. Terrible experienceLeVar B.
Customer did not leave a comment.Charlie S.
Extremely helpful and supportivesonya M.
Customer did not leave a comment.Coral H.
Customer did not leave a comment.Joanna C.
The owner went out of his way to help us check our truck in after dropping off the rental even when It was after hours. Send a photo of odometer when needed for check out. Good customer serviceDiamond C.
I dropped off after hours so I can't rate the locationclark B.
One very important issue should be changed. The truck was backed up to the fence of the property, but this didn't allow me to inspect the truck completely. The truck was fine; however, we noticed that the ramp was never locked in place. This could have caused very unfortunate accident. Please double check your checklist and priorities in inspection of all returned trucks. Thank you.Himanshu P.
Nothing to improve on.. excellent serviceKeith C.
I was over charged 100 miles for mileage. Called customer service to dispute charge and showed photo proof of typo made by uhaul rep but was denied a refund request.Chrethia M.
Customer did not leave a comment.Joe M.
I was over charged.THOMAS J.
Customer did not leave a comment.Michael M.
I was supposed to pick up everything at 7 am but I had to wait an hour in the rain. I was supposed to have Dollie's but the location did not have any.Glenn T.
Customer did not leave a comment.Carl B.
outstanding service!thomas T.
No-one was there when I returned Uhaul at 1:45pm. Better when someone is available. I prefer the 911 W gate city blvd location, but they switched the location last minute to this oneMelody R.
Customer did not leave a comment.Lafayette P.
Customer did not leave a comment.Scott P.
Great customer service. Understanding. 5 stars and nobody gets 5 stars. He walked me out to the truck and showed me everything he was inputting into the system to make sure I understood and I didn't get charge for anything that I wasn't supposed to be charged. No one has done that before. I got over charged the last time because the rep put the wrong gas on ticket. But I took pictures but they still charged me. Unsuspecting doesn't have a good standing in my book.Leslie W.
Van came with no supplies, it was raining, no TV covers, no glass table covers, no dolly, I had to move, no choice, got to location, truck had no supplies....emmanuel D.
Can't think of any improvements needed. Everything within the dealership control was addressed fast and professionally.KELLEY J.
Make sure the office is open during normal business hours. We dropped off the rental truck at 11:30am and a sign on the door said closed until 8. We used the night drop off box.Ken S.
Staff was extremely helpful and friendlyShequana W.
Do not leave your car there for any reason or any length of time or it will be towed as mine was. Also, the customer service was terrible. Even though the truck I got was only half full, I went above and beyond and filled it up completely afterwards and was still charged additional fees even though I returned the truck early. I will NEVER use this location again and do not recommend them to anyone.Willie M.
The operation manager was very knowlable and friendly.I would defindely recommend this location to my familyCatherine D.
Customer did not leave a comment.Karim H.
This location is in need of new trucks.Angela E.
Stay consistentDelmar L.
The guys there were nice and friendly. Got me in and out quick without any problems.Adam R.
All of your trucks are VERY hard to start.Phyllis M.
Customer did not leave a comment.Marcelia S.
Excellent service and quality equipmentwilliam C.
Customer did not leave a comment.ALFRED C.
I thought my contract said there was an $8 late fee payment I got stuck with the $32 fee. I should have just kept it for a whole another dayMICHAEL M.
Customer did not leave a comment.Caroline M.
Customer did not leave a comment.BRIDGET B.
Customer did not leave a comment.abdul S.
Customer did not leave a comment.Dustin H.
The gentlemen at the desk were kind, friendly, and helpful!Lindsey C.
Customer did not leave a comment.Bojan V.
Everything went smoothly!Cori B.
The customer before me was late bringing in vehicle which caused me to be late. I understand this happens but there should be some form of zero tolerance when it comes to this or an extra emergency vehicle if this happens. The manager at store was very nice and willing to assist while being empathetic.Robert M.
Having to park my private vehicle across Gate City Boulevard would have been no issue IF there was a pedestrian crosswalk . Crossing during rush hour very dangerous.Sandra S.
I didn't receive my items after waiting an hour and a half for someone to come help me hitch the trailer. I called UHual to transfer my trailer pick up to the drop off location.Catyana B.
Took 2 days before they acknowledged the drop off. Got charged $50 for a cleaning fee and the truck was clean when turned in. Who can I talk to about a refund.stephen w M.
Customer did not leave a comment.Bismiallah P.
Customer did not leave a comment.sharon M.
Customer did not leave a comment.Terrance M.