Customer Reviews for Premier Services
(U-Haul Neighborhood Dealer)

Rating:

5.0

Nothing every thing was ok

Rating:

5.0

No recommendations at this time. Excellent service and I would highly recommend!!

Rating:

3.0

I considered the truck clean when I picked it up. When I returned it to U-Haul in Greensboro, NC they charged me a 25.00 cleaning fee. I don't understand why? I hauled clothing in the back, so nothing to clean, and I was the only passenger, and simply drove the truck, nothing was in the front, other than me. There were some spots on passenger seat, that I did not do, so I assumed they couldn't be removed, so I didn't attempt to clean the front seat, that I didn't sit on it. I turn on my computer, and see that I was charged a 25.00 cleaning charge!! I have rented U-Haul many, many times. If this is the way they plan to increase their profit, I will find another company going forward. Thank you! David R Tobin

Rating:

5.0

Do the same to them

Rating:

5.0

Great customer service attendants was very helpful and friendly.

Rating:

5.0

The movers were amazing

Rating:

1.0

I picked up a car hauler and left the location around 415. I requested a 24 hour rental. I asked The guy about returning the equipment. Should I come back early and the staff may on lunch break. Charles told me to just park the trailer when I returned it and he would get it checked in. He asked me what time did I think I would be coming because his staff is in and out of the office. I said most likely between two and three. So despite me clearly saying I want a 24 hour rental, he put me down as returning the equipment by 2 PM. So when I got there at 4:30 PM, And they checked the trailer in at 5:09 he charged me for an additional day insurance and all. He also led me to believe that the insurance was included in the rental, and indeed it is not. That is a separate charge that is actually optional. Very bad business practices. I do not recommend anyone to do business with this location. I certainly will not be back there.

Rating:

5.0

I have no complaints about this location. The agent was very friendly and professional.

Rating:

5.0

Service was great

Rating:

1.0

No one would answer the phone. Trucks are not upkept and managers don't call back when they tell you they will. Had to wait over 4 hours when truck stalled only 5 min down the road.

Rating:

3.0

Not the moment, however keep up the good customer service 👍🏿

Rating:

1.0

I clean the U-Haul out and still charge the cleaning fee

Rating:

5.0

Awesome customer service

Rating:

3.0

Was charged a cleaning fee when the truck was not dirty.

Rating:

3.0

I told the gentleman who went over my truck & he said I had to do a claim with uhaul, as he was only the owner of the small business that the trucks were the responsibility of uhaul. Please contact me uhaul, for claim submission.

Rating:

5.0

Tell people about the cleaning fee

Rating:

5.0

, good service

Rating:

5.0

Customer service was excellent

Rating:

3.0

Charged a $25 cleaning fee. Must be a standard add on. The unit I used was precisely the same condition as when I picked it up…

Rating:

3.0

I was a bit surprised that there was no one at the turn in location to receive the truck and release me from it's responsibility; but it was handled correctly and efficiently over the phone after making a few calls. But it all worked out well. Thanks

Rating:

5.0

Great service and ease of transaction to rent a trailer. Very professional

Rating:

1.0

They charged my card twice which I’m still trying to get back and they charge me for a dolly that wasn’t even on the truck.

Rating:

1.0

The truck was absolutely horrible to drive. It shook violently while moving. The steering wheel alignment was completely off causing the turn signal to not work. Driving it a simple 30 minutes down I-40 was a battle. I've heard U-haul has been going to shit, but I had no idea it was to this degree. My rental for 2 days and 130 miles was $300!!! For a truck drive like it had square wheels. The homie at the rental place who collected it, didn't care when I reported the issues. I called customer service, because I want a partial refund. She asked if I had contacted roadside assistance. FUCKING UNREAL, you clowns charge to rent a handtruck, and here I am expected to to call some dude to work on this barely rolling heap of trash painted orange and white. Guess what? I'M IN THE MIDDLE OF MOVING MY FAMILY AND DO NOT HAVE TIME TO ADDRESS A POORLY MAINTAINED TRUCK. Besides, I was blasted with offers multiple times for pointless stuff like packing tape etc., but not once to I remember any prompts regarding roadside assistance. Amber never sent me a reference/case number. It really feels like this company truly does not care. I should have gone with Penske. Every dollar I spent on this rental makes me cringe. I will be calling customer service every day until I receive a partial refund. Please roll that hunk of shite in to a lake.

Rating:

2.0

To improve for the next customer make sure the uhaul is clean in the front and the back. We had a bad experience with getting charged because the uhaul was not cleaned when rented. Then we returned the uhaul we were charged $160.13 for a cleaning fee. Not ok to take my money as a college student and then after I filed a claim I only received $150 back and not the total of $160.13. Do better uhaul, people just out to get over on you for a dollar.

Rating:

4.0

It was at night so I really couldn't see the layout. The parking spaces for my truck were easy to navigate.

Rating:

3.0

Turned the trailer in 2 days early from the dropoff date. Was under the understanding that the rental fee would be adjusted due to early return. Want an explanation my rental. Never received paper receipts only emails and the final email was so small I couldn't read it nor could I enlarge it to read. rmike5307@gmail.com, 336 402 6074.

Rating:

3.0

Gentleman who was on site waited for me to finish the drop off process of the truck and then came out to inspect and graciously complemented the cleanliness of the truck before finally taking off.

Rating:

5.0

Charles is amazing at this location! Very professional and a pleasure to work with.

Rating:

1.0

I cleaned the U-Haul completely before returning. This location charged a $100 cleaning fee to my card and are not answering the phone for me to dispute. Contract #16306179

Rating:

5.0

Excellent service

Rating:

5.0

The service was excellent I would highly recommend to a friend or associate.

Rating:

5.0

Nothing. Excellent customer service. Highly recommend!

Rating:

5.0

Owners were amazing. Real friendly and very helpful.

Rating:

5.0

Exceptional Customer Service! Professional ! Highly Recommended

Rating:

5.0

My experience at the u-haul store was awesome! The gentleman that completed my order, was helpful, made sure I understood everything and made sure I had everything for my move! Thank you!

Rating:

5.0

Charles is an absolute professional

Rating:

5.0

Never made it due to the fire.

Rating:

5.0

The two gentlemen's at the front desk were nice,kind and very professional I truly will use that location again and I highly recommended.

Rating:

1.0

I was highly disappointed in the service of this location. Confirmed a 24/7 reservation only to show up at 8 am and the location is closed until 9. Arrive at 9:15 and they have to record of my reservation and no trucks available. Operator offers me a limited reservation (until 12:00 and a free dolly upgrade). As a result of the delays in picking up the truck we ran behind schedule with the movers and I was not able to meet the movers until after 10:00. We completed the move and I dropped the truck off less than 4 hrs later at 1:15 and the location was closed. I dropped the keys and notified the location via the dashboard When I get the invoice I was charged thirty dollars for two full days of insurance I had opted out of on my original reservation and a fifty dollar cleaning fee This is my first and last time using Uhaul if this is the standard of service their

Rating:

3.0

Parking onsite for customers would be a great benefit. Right now the customer has to park across the street and sprint across 5 lanes of traffic or risk their car being towed by an overly aggressive tow company.

Rating:

4.0

I would like to see a place to park my own vehicle closer to the location. I rent a truck about once/month, local, and need to park my own vehicle while I use the truck. At this location I have to park on the other side of a busy 5-lane street and either walk across the traffic or walk a long distance to the closest traffic light. I like the people at the location - they are always very courteous, friendly and efficient.

Rating:

3.0

To small. No one there to drop off my trailer

Rating:

1.0

Charged me a cleaning fee for a truck that was clean😡😡😡

Rating:

5.0

Great customer service

Rating:

5.0

The two customers service guys really helped me out a lot. They were very helpful, and very respectful. I wish more people were like them ♥️♥️🙏

Rating:

2.0

Sign on the door said closed, even though it was during posted office hours. Luckily the app to check the truck in was so slow, someone eventually walked out and I checked the truck in with him.

Rating:

1.0

We chose online check-in when I booked this. But they do not have it at this location. So we ended up having to wait in a long line. It took 45 minutes to an hour to get our keys.

Rating:

3.0

The location is in a rough part of Greensboro. It was closed/unattended when I arrived on Saturday afternoon.

Rating:

5.0

best darn service I have received in a long time in most industries!

Rating:

2.0

The truck wasn’t ready until almost 2 hours after I reserved it. The location I reserved through doesn’t do mobile pick-ups even though that’s what I was able to schedule thru the site. The location didn’t have any employees until ~15 minutes after their posted opening time. The truck worked, was clean, and there was a key drop-off box, that’s about all I can positively say about the experience.

Rating:

1.0

The individual running this location was over 20 minutes late. There were 6 customers waiting when he finally arrived. After finally getting our uhaul we were over 40 minutes late to starting our day.