The gentleman went above & beyond for us to get the rental extended for a couple more hours. Thank you sir…
RICARDO R
Customer Reviews for Premier Signs
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fast friendly service
DAVID MDropped off equipment before opening so I have no information about the personnel.
TIMOTHY AEverything was great
KENITHA DThis is by far the BEST experience I have had renting from UHAUL...my hats off and thanks to the professional (knowledge and customer service skills) who assisted me with this rental. Thanks!
RAY DFrom scheduling my rental to picking up and returning, everything was great. Carlos is very kind and professional. I highly recommend this location.
DEANNA BReturned after dark and business was closed. Location is well lit in a good area.
KEVIN RThe store said they opened at 9, we called every number that came up for the store until someone answered and had to wait over fifteen minutes for someone to even show up to unlock the door. it took the employee over thirty minutes to get our uhaul set up in which she called customer support several times. it took so long that she added an extra hour to our uhaul duration but it was still too little time to move everything we needed to move because of the delays.
ELLA RCarlos was awesome! He was friendly and very professional. He took care of everything I need to complete the rental.
Raul MI was treated well at that location
Dwayne TVery small parking area and office. The two trucks on the lot look like they've ben "around the block" a few times. I only drove 20-24 miles yet it took 5 gallons of gas (over $16) to fill it up when I returned it. 4-5 mpg??? Or was it not fully topped off when I got it? The gentlemen (one older, one younger) were very nice and helpful. No issues at all except the gas mileage.
Elijah MI returned my trailer on Sunday and they were closed. I called the number provided on my contract and was told to go on the app to let them know I was returning it. I could not find the return information. I did find another number and got a lady from out of state, who put me in touch with a kind gentlemen by the name of Robert, locally who thanked me and said he would handle it Monday morning and there would be no more charge!
Betty IThe language barrier was difficult as the majority of worker only spoke Spanish, but they were pleasant as a return location.
Joseph HMan called me to alert that my reserved truck would NOT be there to pick up until 1pm or 120pm (reserved for noon). I called him at 1243pm to see if the truck would be there if I arrived at 1pm. It was there. I got there and the dolly he brought out had wheels with chunks out of them, so it was hard to push. The truck was immaculately clean but when driving it, I was scared it was going to blow the engine! It ticked really bad and the steering was hard to control. Only used it 29 miles total. Since the truck wasn't ready AT my reserved time, the website said $50 discount, guy act like he DK anything about that. He said he tried to find me a truck from somewhere else but nobody had them. He was very polite and respectful, I think he just got stuck with bad equipment. Returned the truck before 11pm. Auto check out cut off midway, DK if it finished or not because it wouldn't let me back into it. I would recommend the location IF they get better equipment & truck fixed. The truck I rented had an AZ plate and I live in KY, so maybe it's wore out!
Lorie LSome difficulty leaving the place
miguel cAtención muy buena
Aldo AGreat experience!
KELLY BGreat service
David SGreat service.
Shpend GRental was fine other then lock on the lock box was frozen this morning and letters wouldn’t spin to gain access . Luckily I had a water handy to pour in it .
Benny BNothing good friendly service
Carrie OVery friendly and helpful.
Monique MVery friendly and helpful.
Monique MEverything was great. We did mobile pick up. We had a few issues with understanding where the keys were located and getting it open. Even though the office was closed We called and got immediate assistance. Thanks to Carlos and his team the move went great.
Jason VThe mileage for long distance
Jama AThe female clerk was friendly and helpful but she did not know how to properly hook up the trailer and caused me to waste time looking to buy a certain part but when I went back, the owner was present and apologized and hooked it up correctly.
Jacqueline NBest customer service ever I’ll send all my contacts to this location
Burt TCycle the old trucks out of rotation and bring in new ones.
Tim RSuper good
Dennys HAmazingly friendly and helpful beyond words. I only ever rented one U-Haul prior to this so I was a little nervous. We also underestimated how long we needed the truck for, and I called after hours to ask for more time, and they PICKED UP!!! The only downside is the location as you have to turn down a road prior to where the building is but poor Siri did not know that so we passed it the first time.
Sharon VAbsolutely amazing team here! Choose this location every time
Christina PThank you kindly,
Tiffany BVery nice and respectful owner, very helpful
Emin P