This location didn't have our key put in the box for pick up. We had to be on the phone with customer service for 30 minutes having them give us codes to open every box to try to find the key. This is after Uhaul changed our pick up location and that location canceling our reservation and no one telling us. I had to call U-Haul to see if they had my reservation and that's when I found out that they didn't. Then I had to not only find a new location but find a location that had a different size truck since the last-minute reservation made it be out of stock. This was the absolute worst experience I've ever had with U-Haul.
Nader N
Customer Reviews for Prime Midtown Ventures LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Train your employees, clean the place up, I mean this place was a total shit show. The fact that there was mannequins, boxes like people just dropped off boxes of crap and you guys decided to keep it. It was a hoarders paradise, and it was gross. I felt disgusting when I left. The fact that the people working there have to share a mouse between different computers should tell you everything. Also, they didnt have my equipment that I requested, they made me wait an hour for my truck because they said they don't have trucks at that location. Just really.
Colleen W