Customer did not leave a comment.Tonya H.
Customer Reviews for Prime Tool Rental Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.william M.
Customer did not leave a comment.James N.
Customer did not leave a comment.ZACH T.
Customer did not leave a comment.Wendy W.
Customer did not leave a comment.Lisa H.
You can't beat perfection.Jean G.
Customer did not leave a comment.Fredrick B.
They did not help with the parking of trailer or unhooking it.Robert J.
Very helpful, friendly staff. Nice to have great customer service..Natalie E.
The team here helped to get me the equipment and information I needed to be on my way.Christopher S.
Did not have size truck I ordered. I could have used size smaller. I'm a woman as you can see and I can't drive 26' truck you provided. Did not even contact me about it or I would have rescheduled until I got right size truck. Did not supply furniture utility dolly either that I ordered. I would have liked to know this before my pick up.Michelle S.
Customer did not leave a comment.Laura C.
Although the Uhaul App failed to recognize my reservation, the ladies that manage rentals at this location went above and beyond my expectations to help me. They were friendly, patient, and did not close up for the night until I had exactly what I needed. Thanks, Prime Tool Rental.Donald H.
Great place...great employees...a very pleasant, easy experience :-)Steve H.
Customer did not leave a comment.Becca W.
Return deposits promptly as your contract states.Jim H.
Customer did not leave a comment.Joetta D.
Customer did not leave a comment.Nancy W.
Scott and Marsha were very welcoming and helpful with our rental experience. Would recommend them to family and friends.Angie S.
I was so pleased with such friendly service!Terry R.
Customer did not leave a comment.Jessica J.
Customer did not leave a comment.Timothy C.
Parking was a little tight. However, they let me set the trailer in the lot. Then they moved it. Same went for the truck when i dropped it off. They were great to deal with.Ronald R.
Good location over 20mes to any other rentalROLLIE C.
Quick service and helpfulMARC W.
Customer did not leave a comment.William G.
Customer did not leave a comment.Gary S.
Customer did not leave a comment.William H.
Quick, easy, with great staffPaul E.
Our confirmed rental was not at the location. We had a confirmation email for our rental that we had placed weeks prior to the pick up date. We were able to get a uhaul but not with the drop off specifics we had arranged in our order. That causes us a huge inconvenience in our move. We had to bring the uhaul back to this location (100 miles away from our original drop off site) and then when we explained we couldn't have it back to the location by 4pm the following day they wanted to charge us for another days rental even though this was situation was inconveniencing us and was not what we had previously arranged. The uhaul truck itself was filthy, the gas tank was on empty and had a dead battery. The truck has to be jumped in order to leave the rental location. Every time the truck was turned off while we had it, it would not restart without being jumped again which was a real inconvenience and worry in our 100 mile move. Very disappointed in the entire situation. We placed a rental order online with uhaul. We had a confirmation of our rental and on the day we were to pick up the truck it was as if that rental confirmation was irrelevant. The situation did not make our move very pleasant. The ladies at the pick up site were helpful and luckily had a truck on site that we could use â€¦ unfortunately it just inconvenienced us with our original move plans that we had arranged.Kate G.
Customer did not leave a comment.Furana C.
Customer did not leave a comment.Jasmine C.
Customer did not leave a comment.Leonard C.
Customer did not leave a comment.Jessica D.
Customer did not leave a comment.DALE M.
Great serviceLOIS E.
Customer did not leave a comment.CASONDRA M.
Customer did not leave a comment.Kenneth J.
Customer did not leave a comment.Ronald W.
Customer did not leave a comment.JAMES G.
Couple lights didn't work on the trailerWAYMAN W.
Customer did not leave a comment.Daniel R.
Very friendly very nice would recommend that place to anybodyGREGORY P.
The truck I rented drove really bad almost didnt wants to switch into 1st and 2nd gears seems like it needs an oil change or some new spark plugs. Also found 2 marijuana roaches in the cup holder so prolly need to clean them between each renter.Elizabeth W.
Customer did not leave a comment.karen Z.
Great customer serviceLowell H.
Nothing it was ppl erfectVivian M.
I feel like overall the lady that waited on us was super friendly and very personable. but this place is a mess. There is just stuff everywhere. It took awhile for someone to even know I was there. I think the price of taking a uhaul to the next town over is outrageous. It's only a 20 miles difference and I paid triple the amount to do so.Heather W.
Ordered furniture dolly and never received it when I picked up truck. Location was closed (Sunday), and unable to have the correct tools for our move.Frank M.
Customer did not leave a comment.Roy A.
Customer did not leave a comment.Joseph B.
Great customer service. I will rent through again if I need themAleta E.
Staff is awesome...quick & easy experience..have been there several times..will continue to do business there..David S.
Customer did not leave a comment.Josh W.
You did a great job!Lawrence F.
Customer did not leave a comment.Sabrina S.
Staff there made it super easy, we were in and out and a few minutes.Gary H.
Customer did not leave a comment.APRIL S.
Customer did not leave a comment.Martin G.
The wait time to drop it off was a little long . Only had one employee that could receive a trailer and was busy on the phone.Allen M.
Customer did not leave a comment.Charles H.
No one came out to make sure I could get hooked up to the trailer. There were two other guys that could have helped. After locating the trailer, I have to hook up to another trailer myself to move it out of the way so that I can get to the trailer I was renting. I still couldn't back right up to it so I had to push it 10-15 feet to get the trailer out so I could hook up to it. One of the guys from inside just stood and watched and offered no help. It wasn't the best experience and had I had the time to go back inside, I would have.Benjamin S.
They were great at this location.Angela W.
Customer did not leave a comment.Demia A.
Customer did not leave a comment.Teri T.
The only thing I can think of is to be shown a layout of operations for the trucks.Allison H.
nothing everything was well done.Mark N.
Customer did not leave a comment.Christina M.
Very friendly place n worked with mePaul R.
Customer did not leave a comment.Thomas N.
Customer did not leave a comment.MATT H.
Customer did not leave a comment.SCOTT J.
Customer did not leave a comment.Dennis E.
would like to see better tiedown loop inside on the sides thanks marty & dawn American CraftsmenMarty J.
Thanks for quick serviceBill H.
Everything was greatJason P.
Customer did not leave a comment.david W.
All OK as always, Ron tryes to have me a truck when I needitMATT H.
Good serviceroy L.
Customer did not leave a comment.Bonnie C.
Customer did not leave a comment.James M.
Customer did not leave a comment.TROY A.
Customer did not leave a comment.Christopher K.
Customer did not leave a comment.Jeff Y.
Customer did not leave a comment.JASON S.
Customer did not leave a comment.Woody M.
After hours drop box was nice. They were very helpful on the phone.sunshine G.
Customer did not leave a comment.David M.
Customer did not leave a comment.Mark N.
Customer did not leave a comment.DIANA R.
I know we rented on a very busy weekend, but I did not receive an email confirmation and had to make several calls to be sure the trailer we rented would be available. I really didn't know for sure that we would have the trailer until about 10 hours before we needed it.Stephen M.
Customer did not leave a comment.Jeffrey C.
Customer did not leave a comment.lisa F.
Customer did not leave a comment.gale B.
Customer did not leave a comment.gary H.
First time renting a uhaul. Did not explain anything to me or do a walk around with me.JANET P.
Customer did not leave a comment.ERIC G.
Customer did not leave a comment.Eric G.
There's no emergency # for when u lock your damn keys n the uhaul to ur car n ur stranded thereCHRISTA H.