Customer did not leave a comment.William G.
Customer Reviews for Prime Tool Rental Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Gary S.
Customer did not leave a comment.William H.
Quick, easy, with great staffPaul E.
Our confirmed rental was not at the location. We had a confirmation email for our rental that we had placed weeks prior to the pick up date. We were able to get a uhaul but not with the drop off specifics we had arranged in our order. That causes us a huge inconvenience in our move. We had to bring the uhaul back to this location (100 miles away from our original drop off site) and then when we explained we couldn't have it back to the location by 4pm the following day they wanted to charge us for another days rental even though this was situation was inconveniencing us and was not what we had previously arranged. The uhaul truck itself was filthy, the gas tank was on empty and had a dead battery. The truck has to be jumped in order to leave the rental location. Every time the truck was turned off while we had it, it would not restart without being jumped again which was a real inconvenience and worry in our 100 mile move. Very disappointed in the entire situation. We placed a rental order online with uhaul. We had a confirmation of our rental and on the day we were to pick up the truck it was as if that rental confirmation was irrelevant. The situation did not make our move very pleasant. The ladies at the pick up site were helpful and luckily had a truck on site that we could use â€¦ unfortunately it just inconvenienced us with our original move plans that we had arranged.Kate G.
Customer did not leave a comment.Furana C.
Customer did not leave a comment.Jasmine C.
Customer did not leave a comment.Leonard C.
Customer did not leave a comment.Jessica D.
Customer did not leave a comment.DALE M.
Great serviceLOIS E.
Customer did not leave a comment.CASONDRA M.
Customer did not leave a comment.Kenneth J.
Customer did not leave a comment.Ronald W.
Customer did not leave a comment.JAMES G.
Couple lights didn't work on the trailerWAYMAN W.
Customer did not leave a comment.Daniel R.
Very friendly very nice would recommend that place to anybodyGREGORY P.
The truck I rented drove really bad almost didnt wants to switch into 1st and 2nd gears seems like it needs an oil change or some new spark plugs. Also found 2 marijuana roaches in the cup holder so prolly need to clean them between each renter.Elizabeth W.
Customer did not leave a comment.karen Z.
Great customer serviceLowell H.
Nothing it was ppl erfectVivian M.
I feel like overall the lady that waited on us was super friendly and very personable. but this place is a mess. There is just stuff everywhere. It took awhile for someone to even know I was there. I think the price of taking a uhaul to the next town over is outrageous. It's only a 20 miles difference and I paid triple the amount to do so.Heather W.
Ordered furniture dolly and never received it when I picked up truck. Location was closed (Sunday), and unable to have the correct tools for our move.Frank M.
Customer did not leave a comment.Roy A.
Customer did not leave a comment.Joseph B.
Great customer service. I will rent through again if I need themAleta E.
Staff is awesome...quick & easy experience..have been there several times..will continue to do business there..David S.
Customer did not leave a comment.Josh W.
You did a great job!Lawrence F.
Customer did not leave a comment.Sabrina S.
Staff there made it super easy, we were in and out and a few minutes.Gary H.
Customer did not leave a comment.APRIL S.
Customer did not leave a comment.Martin G.
The wait time to drop it off was a little long . Only had one employee that could receive a trailer and was busy on the phone.Allen M.
Customer did not leave a comment.Charles H.
No one came out to make sure I could get hooked up to the trailer. There were two other guys that could have helped. After locating the trailer, I have to hook up to another trailer myself to move it out of the way so that I can get to the trailer I was renting. I still couldn't back right up to it so I had to push it 10-15 feet to get the trailer out so I could hook up to it. One of the guys from inside just stood and watched and offered no help. It wasn't the best experience and had I had the time to go back inside, I would have.Benjamin S.
They were great at this location.Angela W.
Customer did not leave a comment.Demia A.
Customer did not leave a comment.Teri T.
The only thing I can think of is to be shown a layout of operations for the trucks.Allison H.
nothing everything was well done.Mark N.
Customer did not leave a comment.Christina M.
Very friendly place n worked with mePaul R.
Customer did not leave a comment.Thomas N.
Customer did not leave a comment.MATT H.
Customer did not leave a comment.SCOTT J.
Customer did not leave a comment.Dennis E.
would like to see better tiedown loop inside on the sides thanks marty & dawn American CraftsmenMarty J.
Thanks for quick serviceBill H.
Everything was greatJason P.
Customer did not leave a comment.david W.
All OK as always, Ron tryes to have me a truck when I needitMATT H.
Good serviceroy L.
Customer did not leave a comment.Bonnie C.
Customer did not leave a comment.James M.
Customer did not leave a comment.TROY A.
Customer did not leave a comment.Christopher K.
Customer did not leave a comment.Jeff Y.
Customer did not leave a comment.JASON S.
Customer did not leave a comment.Woody M.
After hours drop box was nice. They were very helpful on the phone.sunshine G.
Customer did not leave a comment.David M.
Customer did not leave a comment.Mark N.
Customer did not leave a comment.DIANA R.
I know we rented on a very busy weekend, but I did not receive an email confirmation and had to make several calls to be sure the trailer we rented would be available. I really didn't know for sure that we would have the trailer until about 10 hours before we needed it.Stephen M.
Customer did not leave a comment.Jeffrey C.
Customer did not leave a comment.lisa F.
Customer did not leave a comment.gale B.
Customer did not leave a comment.gary H.
First time renting a uhaul. Did not explain anything to me or do a walk around with me.JANET P.
Customer did not leave a comment.ERIC G.
Customer did not leave a comment.Eric G.
There's no emergency # for when u lock your damn keys n the uhaul to ur car n ur stranded thereCHRISTA H.
Thanks and have a good day!Robert S.
they did a great job helping me get the trailer when I was out of town and needed itVeto V.
Customer did not leave a comment.Cathleen S.
Customer did not leave a comment.Jon F.
Over the course of two days I worked with two ladies and a gentleman (in training) to ensure everything was lined up. They were absolutely very nice and made it a lot easier than it sounded on the official u-haul website. Only snag was when I arrived to pick it up, she said they did not have the trailer, but turned it out was hiding out of sight. That couple of minutes was a heart stopper. But without any hesitation I would use them again.Joyce H.
Customer did not leave a comment.ROBIN T.
nothing. good experience in all.Don H.
Customer did not leave a comment.MARY B.
Customer did not leave a comment.Ashley H.
Check the trailer wheels for shaking while towing itTiffany R.
Customer did not leave a comment.Chris B.
Customer did not leave a comment.Takara V.
Dropped off after hours - no contact with personnel.Jeffery S.
Customer did not leave a comment.DARYL T.
Customer did not leave a comment.Danny B.
Customer did not leave a comment.Paul H.
Check tire pressure,and know how to lock down the hitch the trailer came unhook when loading the car almost damage the back of my truckJohn H.
Have the equipment ready to go when the customer arrives. Also, become more familiar with the U-Haul software. Inspect the equipment, especially safety items, such as seatbelts.Richard S.
Customer did not leave a comment.James Z.
Customer did not leave a comment.THOMAS P.
Customer did not leave a comment.TINA R.
These folks swapped out the first truck that leaked water. They were extremely friendly and went out of their way to make sure we were taken care of.Christopher C.
Customer did not leave a comment.TRENT M.
The pickup location wasn't the problem. I got screwed over big time on the date of pick up, the location of pick up. I ended up driving over 200 extra miles and was told this was acceptable. I had people lined up to help me move and lost several because of u hauls mistakes. We had to make more trips and move with less people.Ron R.
Customer did not leave a comment.DAVID B.
You have got to be kidding me by charging me 40 cents for 4 tenths of a mile over. I will reconsider next time about uhaul, I feel the charge is totally ridiculous.Jerry H.