Customer Reviews for Principal RV & Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Principal RV & Self Storage

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FLORIAN P.
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Customer did not leave a comment.

Joseph P.
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Customer did not leave a comment.

Carol R.
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Cassandra R.
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I've used this location before. Previous transactions as well as the pickup for this most recent rental have all been excellent and exceeded expectations. Drop off for this transaction is another story. I loaded the uhaul to take unneeded furniture to the dump several hours later. Upon arrival tot he dump, we noticed a sofa was soaking wet and the wall of the uhaul on one side was wet with several trails of water drips running down. No bid deal for my items since they are headed to the dump. I informed the lady who accepted my return of the uhaul, and took her inside and showed her the water. She said she'd inform her supervisor, but then she said “this truck is going out again at 9am tomorrow, so we will see if they say the same thing”. I was shocked! So the next customer could possibly be loading this uhaul with valuable items and this representative is aware that there's a leak in the roof, and is okay not disclosing to a customer that their load may get water damage? If running a shady business like that is her desire, fine, but she probably shouldn't be telling customers about it.

Shawn B.
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Although the location & service was great, our truck smelled so strongly of something like vomit or very very sour garbage that it was difficult to load without having to step out frequently for fresh air. I suspect that the previous user dripped garbage or something in it & then it sat in the heat. Whatever the reason, the site responsible for the truck should really go all the way into the truck to check this stuff, not just do a quick visual from outside. It was really bad.

Michael D.
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Angela G.
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Customer service was excellent. Andrew was not only helpful but quick.

victoria M.
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Amanda M.
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JAMES C D.
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Dina R.
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Fast friendly service. Easy process will use again!

Gary J.
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Customer did not leave a comment.

sonya M.
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PHAT U.
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Michael H.
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When trying to return the truck, could not find the location with my GPS. Had to call several times to get to location.

ANDREW D.
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Friendly. Awesome. Wonderful

Thomas S.
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Only problem is this is a new location and they do not have a large inventory on site.

Wayne S.
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Very professional, excellent and friendly service.

Jon B.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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