Customer Reviews for Pro Car Care And Exhaust
(U-Haul Neighborhood Dealer)

35 reviews

2861 Veterans Memorial Hwy   Austell, GA 30168

(678) 273-2273

Location Hours

  • Monday - Friday:
    9 am - 12:30 pm / 1:30 pm - 5 pm
  • Saturday:
    9 am - 12 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(678) 273-2273

2861 Veterans Memorial Hwy
Austell, GA 30168

Services at this Location:

Location Hours

  • Monday - Friday:
    9 am - 12:30 pm / 1:30 pm - 5 pm
  • Saturday:
    9 am - 12 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Have someone check the equipment before each rental. The truck I had did not have a muffler or catalytic converter as it was very loud. I did not have time to cancel the reservation or go to another location.

Cheryl C. 
Rating:
2.0

This rental was not cleaned as it still had wrappers & a broken pen from previous use. Steering wheel was nasty. Was lied to regarding military discount; never received. Central booking says it's applied by the retailer. Retailer says they can't its done by booking. What a racket. I hate being lied to.

Thomas F. 
Rating:
1.0

My experience was terrible. At pick up the girl Ashley did not share any of the trucks operational rqmts and she overcharged me on the gas. She said the tank was half full it was not. It was barely 1/4 full. Then I dropped of the truck early on Saturday the 25th and yesterday I got a bill that they charged me for returning it in the 26th. It was a most annoying and disappointing experience. I am planning to refute the charges I just received. There's no ethics to the uhaul business. Disturbing and seriously disappointing!

brenda B. 
Rating:
2.0

The name of the place did not match contract and was very difficult to confirm it was the right location.

STEVEN T. 
Rating:
3.0

Customer did not leave a comment.

Eleasia S. 
Rating:
1.0

Location receptionist seem racist and bias but I'm not here to bash anyone but it's the truth overcharged me a hundred miles over my mileage and claimed I did not place the proper amount of gas in the vehicle that overcharged me more by have pictures of everything proof of everything in mileage and everything but just a bad experience and total hopefully we'll be reached out by a representative from U-Haul concerning the matter

Paul R. 
Rating:
3.0

We were scheduled to pick up a truck at the Dallas Highway location. When we arrived, we were told the truck was not available because it needed repairs. No one contacted us in advance to inform us of this problem, even though we had reserved it 5 days in advance. We were told to go to the Veterans Memorial location 5 miles away. We were not given a discount on the additional mileage for picking up or dropping off the truck. By the time we were able to get a truck, it was about 2 hours past our scheduled pick-up time. We had people waiting to help is move. The entire experience was frustrating. We were not given any discounts for the delay, the hassle, the additional mileage, or the additional gasoline. In the future, I will investigate other truck rental options. I need a dependable company when trying to carry out an already stressful move.

Sharon H. 
Rating:
1.0

I have been trying to get assistance due to my truck being ant infested.

britney N. 
Rating:
3.0

there were no boxes, no dolly, had to travel to another uhaul store to complete my needs.

Charlotte T. 
Rating:
4.0

Customer did not leave a comment.

ANDREW E. 
Rating:
5.0

ansley is awwwwwsome super friendly will rent from her again

bobby J. 
Rating:
5.0

Ansley is awesome!!! Will be back

bobby J. 
Rating:
5.0

Customer did not leave a comment.

Brittani B. 
Rating:
5.0

The attendant at Pro Car Care was very helpful in hitching the trailer and going over safety information. Very pleasant experience

Dunreco W. 
Rating:
5.0

The staff was so helpful with the trailer

LICITA C. 
Rating:
5.0

Customer did not leave a comment.

KARL B. 
Rating:
5.0

Customer did not leave a comment.

VICKI F. 
Rating:
1.0

They tell the truth. He said a truck could fit on the car carrier. It did not. I wasted an hour and $62. They must need it more. Will never refer anyone

Warren C. 
Rating:
5.0

Ansley is awesome

bobby J. 
Rating:
4.0

Customer did not leave a comment.

Karen P. 
Rating:
3.0

Customer did not leave a comment.

CHRISTIAN G. 
Rating:
3.0

Customer did not leave a comment.

ANDRE P. 
Rating:
1.0

Racist, disrespectful and rude

KWASI A. 
Rating:
5.0

Customer did not leave a comment.

mark S. 
Rating:
5.0

Customer did not leave a comment.

roderick D. 
Rating:
5.0

Awesome service trailers tows perfectly thank you will use these great people again

bobby J. 
Rating:
5.0

Wonderful customer service

JOHNATHAN H. 
Rating:
3.0

The address is wrong it to me to a body shop and I got stuck had to have some one come stop traffic so I could get put to go to the actual stop. Some one called me after I dropped it off and was super nice and thanked me for dropping it off there Though

Amya F. 
Rating:
3.0

No one was there

James S. 
Rating:
4.0

The network

george R. 
Rating:
3.0

My reservation time with 8 a.m. to pick up my truck, as upon arrival there were no one there 206 me. I have to wait 30 minutes until someone got there this location did not open. I did not get the truck after 10:30 because I was having trouble checking it out on the web, and the representative computer had locked him out. He was very patient with me even though it took a couple of hours for me to get my U-Haul truck. He had to use his mobile device in order to see if it was just my phone which it was.

NATANIA W. 
Rating:
1.0

Customer did not leave a comment.

quinta R. 
Rating:
2.0

The truck was dirty inside the cab as well as the back of truck (French fries and wrappers). The trucks speedometer did not work properly, it bounced around (actually have video). The steering was difficult and it appeared to have a transmission and or fuel pump issue. Totally stressful driving this truck, feel blessed that we made it safely.

Donna J. 
Rating:
3.0

Customer did not leave a comment.

Torya H. 
Rating:
5.0

Tail light was out on passenger side

Monnique M. 
No reviews have been submitted for this location.

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