Very friendly and helpful. the van was clean and New.
AMR Z
Customer Reviews for Pro Video & 99 Cents Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Van was completely out of oil, making bad sounds from the engine and felt like the engine might go out when driving over 40 mph. I had to add several quarts of oil at my expense (which helped performance greatly and stopped the engine sound), but I was not offered any compensation nor a discount on the rental.
Steven RWhen I arrived the clerk said I didn't have a reservation. I showed him the email and he said the pickup location was changed. I called U-Haul and the issue was straightened out. I got the van. The rude clerk asked if I knew what would happen if I was late returning it. I said no, tell me and he said no, read it for yourself. I returned the van 15 minutes early much to his surprise.
Susan jTruck was dirty in the inside and smells. seats with hair.
Alejandro gI was lucky with parking but normally parking is challenging in that area
David ZThe place is a smoke shop it smells of marijuana. And you have to stand in the middle of it while he gets you the keys. It’s disgusting and appalling that you have to get a contact high in order to get a van.
Maxwell GThe staff there is always nice. They answered all.my questions
Danya WEasy, convenient and friendly. Will definitely use this location again!
Nora LAwesome customer service! Made everything easy during a stressful move!
Claudia VI think I left a couple of my bed frame couplings in the truck. Realized that when I started to put it back together. Having a convenient way to speak with the location manager would be great!
Akshat GFlawless transaction
Duane MEasy to pick up and drop off, transaction easy.
Gwendolyne GNothing. Everything was perfect. A cool low key place to rent a uhual. 5 star.
LATRICE CCould not have been easier. Dealer went out of his way to be helpful.
Steven HThe owner was awesome and a very nice guy. Would rent a uhaul from here again.
CODY Athis is a great location, great customer service
Dylan OEasy and responsibly priced!
Hana Plocation great near me, the staff was awesome and friendly highly recommended this place!!
Konstantin KI absolutely love this location I live right down the block. There’s a guy at the front desk (Raider fan) he’s super stoic but very kind and makes the service easy and hassle free. I’m moving back to the east coast but this location I will never forget. Highly recommend!!! Thank you!!!
Jonda BThe van’s left turn signal didn’t work, it had no wiper fluid, and the steering pulled to the right.
Zev Mway too expensive. only booked for 2 hours and got charged almost $70. didn’t know till i brought the vehicle back.
Priyankaa CThe location was conveniently located near the expo line. However, it took me a little bit to figure out I was in the correct place. I would put a larger U-Haul sign on the exterior of the store.
Matthew GNice staff at this location
Rachel FThe man at the counter was very efficient and helpful. The perfect encounter since I was in a hurry.
Colby PVery convenient
ZAKIR MThe gentleman at the counter was super helpful with the reservations and drop off.
Maksim VThis was by far the best U-Haul experience I’ve ever had. Will absolutely rent from this location again and in the event they didn’t have a vehicle I’d rather postpone than visit one of the neighboring locations.
James MOur van's rear indicator bulb was out when we picked up. The dealer did not have another van so we had to change the indicator light bulbs by ourselves.... and change oil message was keep popping up on the display. It seemed like the van was not inspected and maintained properly.
Masanao Fpleasure to work with the staff to get all set up. easy and helpful
Drew CCharged me extra fee
Kai CFriendly service, but the truck bed was super dirty and should have been cleaned prior to our rental
Lucio CGreat, very easy service and helpful front desk! Will use this location for all future moving needs.
Claire DThe man who helped me pickup and return it was awesome.
Homer MThis is the only location I recommend! Awesome service and the market is great for stocking up with last minute cleaning supplies and more for your new home!
John HAwesome location! Having it inside a 99plus store was perfect for us because we needed to shop for a few items for our new home. Three thumbs up!!!
John Hvery friendly, good customer service. easy to park car for day while using rental.
Danielle LBest location of ever picked up a U-Haul from, the guy was absolutely a legend
Alexander AClear communication.
Preston JEverything went great, thank you. The guy at the rental counter was very nice and helpful. Little detail (but important) - It would be good if he answers the phone more professionally/clearly - hard to tell it was a business. He was great in person, just not on the phone. :-)
Elizabeth KExcruciatingly problematic checkout process. If I don’t sign off on the $25 collision waiver you make me wait 10 minutes to be connected to a customer support representative?!? Who then disconnects almost immediately, forcing me to start the entire process over again?!? My issue here isn’t with the location, or even the truck rental itself. It is with Uhaul basically using dark patterns to basically force me to pay for an "optional" additional insurance waiver that MY INSURANCE ALREADY COVERS.
PARKER NYou clowns double booked me
Michael SRemind about renting equipments like “dolly” to help with moving heavy stuff.
Angelina DAwesome location. Friendly, professional and efficient!!
Daniel RThe gentleman that helped us was so awesome! He made everything so convenient! The van was ready when I got there and the process was smooth and quick. The return was just as simple. I'm songlad I chose this location and I highly recommend it!
Erica TThe person at the front desk was rude and did not want to be there.
John VI was charged for the gas while i took it half tank. Also i need the money for the exrta miles back!, i only used 18miles of it!
Fayez AProfessional and friendly
Dennis JProfessional and friendly
DennisJ BThe attendant was very nice and helpful and the entire experience was straightforward.
Tatiana GThe actual amount of gas was less than the manager indicated in the contract. In addition, upon return he added +4 miles and overcharged me. Not recommended and will not use this location again.
Andrii SProfessional and friendly
Dennis JGreat service, thanks!
Fredrik KKhan was great, he had everything ready for me.
Mohammadsami SI’m glad I picked this location after all, the last reservation I made with another location I had to cancel it cause the guy who called to confirmed the reservation was the rudest person I have ever encounter.
Augusto CThis is a strange location with very little parking—not a good U-Haul site. The van was parked some distance up a busy street, which made it difficult for me to load in my personal effects. When I pulled away, I saw that the van was flashing a warning about low tire pressure in BOTH rear tires. My trip was delayed as I had to not only gas up the van, but also check tire pressure all around and air up the rear tires. Then I had to do this all over again for the return trip. Even then, the warning light continued to flash. When I returned the van, the agent said he was aware of this. SO WHY DIDN’T HE INFORM ME? It was very disconcerting to have to drive and pick up a load thinking that my rear tires were low and losing pressure. Ultimately I was 2+ hours late in returning the van, and the agent charged me DOUBLE the agreed-upon fee. No consideration for the time I spent airing up the tires, let alone the disturbing feeling associated with low tire pressure, which is very dangerous. There is no mention in the contract of being charged a FULL EXTRA DAY if you’re just a bit late. Only when I called U-Haul did I get a partial refund. I think I’m entitled to a complete refund for the extra day. At the most, I should pay $9.27 pro-rated fee for the overtime. And really, I should be compensated for the time and aggravation of having to deal with what might have been a very serious safety issue, about which I was never informed.
Robert HKhan was quick and professional and helpful.
EDWARD LThe man who handled passing off the keys was very nice and efficient. I didn't like how the location was in a corner store and had people loitering when I dropped it off at the end of the night. The van had maintenance lights blinking to change engine oil and low tire pressure. The front window was difficult to see through because of the dirt. I hope this is fixed for the next customer. Using the van for a couple of hours to drive around town was just fine, but I wouldn't use this for longer trips/moves.
Taylor W