Customer did not leave a comment.
Jennifer C
Customer Reviews for ProLube
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Pick up and drop off were quick and easy and the people were very helpful and great to work with. Only negative was the somewhat cramped parking lot, but even then it was still easily managed.
robert rThese guys were awesome
Austin WThe application on the phone needs improving. Due to Pro lube loosing their internet due to a storm we had to rely on our phones for pick up. It was impossible!! We had to call the Nashville office and they had to keep changing input data so that the application would work. It was a ridiculous situation. The best thing was that the pro lube manager was proficient of uhaul applications. Everyone we talked to through the process all said that the online application for pick up was an issue that has not been worked on. It was a clean truck but not sure I want to go through the hassle of pick up again with uhaul.
Karen SThis is the 2nd time I've used this location. It's kinda unbelievable that each time it just gets better. They'll get you in and out and all ready to go so quick you might even realized your good to go. Thank you for being a great location
CHRISTINE HI don’t think there’s much to improve. The agent had me out very quick. The return was just as efficient
RONALD DAs we pulled in, i was greeted by two employees who approached me, and instructed where to put the trailer. One employee disconnected the trailer and moved it to its storage location with a helpful lift. The return process was quick and easy. Very friendly staff.
Michelle AGood location.
KEVIN CMake sure it's clean there was dart and paper in it when picked up over all it got the couch and chairs moved
Belinda nExtremely professional customer service
Greg MNothing
Shawn CVery efficient, friendly, and helpful.
Robert WWhat the crap does a $1.00 environmental fee go to? Ridiculous.
Mark ENothing Ben was great everything was done with courtesy and respect
Don BThey were VERY HELPFUL AND COURTEOUS !
Bob LFast service. Thank you
Annette LKind ppl, helps anyway they can. Thank you
VICKIE WHelped me unhook and was gone in no time.
WILTON BClean the cab
THOMAS HIt is a great place and has great people to deal with.
Thomas MSeamless operation
GEORGE MAs this location was a last change by U-Haul, the staff at Pro-Lube was quick to help and handled everything in a quick and professional manner. Highly recommend.
Robert WGreat customer service!
Joseph POutstanding Service As Always
Gregory TI believe if you advertise a truck for 99 miles included then the customer shouldn’t pay for 99 miles.
Kenneth DGreat staff, very professional
GEORGE MDrop off was very easy attendant was very professional
VICTOR MPrice.
Timmothy REveryone was very friendly and met all my questions with helpful and knowledgeable answers!
chazley hThis what my grandson advised.
Dan GKeep doing what you are now doing. Great job !!!
STEVE LFast and easy to rent. Uhaul truck was very clean.
Stephen LThe team was very helpful.
James WI used the app to check truck in.
BRENT BHave gas tank full so I don't have to estimate upon return.
CLARENCE PIt was easy and simple to reserve online. The uhaul was parked out front and the experience was very professional and smooth. The only thing that would have made it better was if they had warm donuts and coffee waiting. Thanks for making a tough job easier. 😀
Melvin RI’ve used ProLube many times. Great people and service.
Mark BThe same as above
brenda BFix truck so others things won't get soaked inside the cab .at least notify me about leak. Xbox is ruined due to water damage and no body offered a y assistance even with insurance. Then to charge me more money after the fact. Not using uhaul again
Benjamin HGreat customer service and was easy to work with my accomodations. Picked up while they were open and returned the same day after closing .
MANDY HThey were very professional ask questions when unsure of anything. I would definitely go with this company again great move
Leslie BExcellent customer service
Randell NGreat service
Donny JEverything was great
james cGreat neighborhood location, polite and helpful crew who went out of their way to quickly complete the return process. Would gladly return to this location.
MICHEAL CAmazing staff and service
Donny JThe uhaul that we rented had roaches all in the back of the truck from previous renter.
Lynn ANothing
LETHA NNice peoples I go there all the time great place
janet tCheckout was super easy at PROLUBE in Lawrenceburg. After an exhausting day, it was nice to have friendly, quick, and accurate service. Thanks!!
Katrina GThey guy told us to pull around and he would come out and unhook it himself he was very nice
robert jEverything was great! I do not have any suggestions as to how you would improve. They made me feel welcome and went above and beyond the norm by helping my wife load the appliance dolly. I would recommend them to anyone.
daniel H