Extremely professional customer service
Greg M
Customer Reviews for ProLube
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing
Shawn CVery efficient, friendly, and helpful.
Robert WWhat the crap does a $1.00 environmental fee go to? Ridiculous.
Mark ENothing Ben was great everything was done with courtesy and respect
Don BThey were VERY HELPFUL AND COURTEOUS !
Bob LFast service. Thank you
Annette LKind ppl, helps anyway they can. Thank you
VICKIE WHelped me unhook and was gone in no time.
WILTON BClean the cab
THOMAS HIt is a great place and has great people to deal with.
Thomas MSeamless operation
GEORGE MAs this location was a last change by U-Haul, the staff at Pro-Lube was quick to help and handled everything in a quick and professional manner. Highly recommend.
Robert WGreat customer service!
Joseph POutstanding Service As Always
Gregory TI believe if you advertise a truck for 99 miles included then the customer shouldn’t pay for 99 miles.
Kenneth DGreat staff, very professional
GEORGE MDrop off was very easy attendant was very professional
VICTOR MPrice.
Timmothy REveryone was very friendly and met all my questions with helpful and knowledgeable answers!
chazley hThis what my grandson advised.
Dan GKeep doing what you are now doing. Great job !!!
STEVE LFast and easy to rent. Uhaul truck was very clean.
Stephen LThe team was very helpful.
James WI used the app to check truck in.
BRENT BHave gas tank full so I don't have to estimate upon return.
CLARENCE PIt was easy and simple to reserve online. The uhaul was parked out front and the experience was very professional and smooth. The only thing that would have made it better was if they had warm donuts and coffee waiting. Thanks for making a tough job easier. 😀
Melvin RI’ve used ProLube many times. Great people and service.
Mark BThe same as above
brenda BFix truck so others things won't get soaked inside the cab .at least notify me about leak. Xbox is ruined due to water damage and no body offered a y assistance even with insurance. Then to charge me more money after the fact. Not using uhaul again
Benjamin HGreat customer service and was easy to work with my accomodations. Picked up while they were open and returned the same day after closing .
MANDY HThey were very professional ask questions when unsure of anything. I would definitely go with this company again great move
Leslie BExcellent customer service
Randell NGreat service
Donny JEverything was great
james cGreat neighborhood location, polite and helpful crew who went out of their way to quickly complete the return process. Would gladly return to this location.
MICHEAL CAmazing staff and service
Donny JThe uhaul that we rented had roaches all in the back of the truck from previous renter.
Lynn ANothing
LETHA NNice peoples I go there all the time great place
janet tCheckout was super easy at PROLUBE in Lawrenceburg. After an exhausting day, it was nice to have friendly, quick, and accurate service. Thanks!!
Katrina GThey guy told us to pull around and he would come out and unhook it himself he was very nice
robert jEverything was great! I do not have any suggestions as to how you would improve. They made me feel welcome and went above and beyond the norm by helping my wife load the appliance dolly. I would recommend them to anyone.
daniel HEverything was literally done for me. Even taught me how to unhook it! Very professionally carried out and kind.
denise cProfessional and efficient. Quick check-in. Friendly.
Mark BSuper nice people to deal with
Robbie HVery professional
rene sThank all of you for helping my daughter.
JAMES MI’m giving this a five star rating because this specific place did great. However I made a reservation to pickup in Pulaski, TN. They did not have a truck for us so we had to go to Lawrenceburg 20 minutes away. The first location they sent us to in lawrenceburg was closed with no truck. Customer service then sent us to a third location and we finally got a truck. We were told we would get 30 free miles but I was charged for them. Overall I’m satisfied with the locations named but not the Uhaul experience. Everyone was friendly but not organized.
David TCustomer service is very good and helpful
DEBRA SVery courteous and informative about the rental equipment. Great experience…was prompt and quick. Definitely would recommend!
Pamela WThe location I dropped the truck off made a comment saying I was not allowed to drop it off there however it was my only option to drop the truck off
Virginia TQuick and easy pickup. Printing on required form was too small to read. It should be a larger size font.
Mark B