Customer Reviews for Professional Ground Covers Inc
(U-Haul Neighborhood Dealer)

257 reviews

2665 Sugarloaf Pkwy SW   Lawrenceville, GA 30045

(770) 962-8232

Location Hours

  • Mon-Sat: 9 am - 4:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(770) 962-8232

2665 Sugarloaf Pkwy SW
Lawrenceville, GA 30045

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 4:30 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Kelly E. 
Rating:
2.0

Customer did not leave a comment.

Bradford H. 
Rating:
5.0

Customer did not leave a comment.

SIMON S. 
Rating:
5.0

Customer did not leave a comment.

Samuel Z. 
Rating:
1.0

The lady that works the front desk is very rude. She had an attitude when I returned the vehicle for no reason but then when I addressed her on how rude she was being she walked off. She then returned and stated that she did not have an attitude but in the same sentence stated that she was acting that way because she wasnt feeling good. I stated to her that doesn't give you a reason to be rude to your customers when they have not done anything to you to deserve it. She then charged me for insurance coverage after I specifically told her that I did not want the coverage. And instead of correcting the mistake she told me that I should have said something before I left the building. She then returned my money in cash but charged my card again after she gave me my receipt. This place is a joke. I will would never recommend this location to anyone…

DELBRIKO W. 
Rating:
5.0

They were Exilent to work with. I will be sure to use that company for when I need a U haul . They went above and beyond for customer service.

TODD P. 
Rating:
5.0

Good and courtesy excellent service.

Nooruddin L. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH R. 
Rating:
5.0

Customer did not leave a comment.

PAUL B. 
Rating:
3.0

Customer did not leave a comment.

Odane S. 
Rating:
2.0

Customer did not leave a comment.

Ginger P. 
Rating:
5.0

Customer did not leave a comment.

janice J. 
Rating:
5.0

Customer did not leave a comment.

Nadine G. 
Rating:
5.0

I Would give this location 10 stars if I could. Very friendly and affordable. 👌🏾

Dwayne W. 
Rating:
5.0

Customer did not leave a comment.

BENTLYANTHONY S. 
Rating:
5.0

Customer did not leave a comment.

Virgilio M. 
Rating:
4.0

Customer did not leave a comment.

Ken K. 
Rating:
4.0

This was the third location I was sent to. I reserved a truck to be picked up in Grayson Ga on 5/7/22. I was told they rented my truck and was sent 31 minutes away from my house. When we got there in Lithonia, no one was there. We finally got to the above address to pick up a truck, almost 2 hrs later. I would not recommend U-Haul to anyone. Got to my new home, started truck in the morning only to find a check engine light on.

Raymond N. 
Rating:
5.0

Customer did not leave a comment.

Antione H. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
1.0

Customer did not leave a comment.

Celia L. 
Rating:
5.0

Excellent service!

Hugo Z. 
Rating:
5.0

Very excellent service

Nana A. 
Rating:
3.0

Customer did not leave a comment.

Frank A. 
Rating:
3.0

Pick up location changed from my original requested location. This one being 30 miles away from the location I requested pick up. I also had 3 Dollie's and a dz blankets on my reservation. They were not in the truck when I picked it up. I called uhaul and received a call back 40 mins later. I was told I could go back in the morning to pick them up. I asked that they be added to my other order that was to be picked up in the morning 25 miles the other direction. The charges remained on this reservation. I had to call 2 times to have them removed. I was told it will take 3-5 days to see the credit.

Caitlin M. 
Rating:
1.0

When I received the car, I checked the car fueling scale on a scale and filled it in when returning the car. However, they told me to fill in the middle scale more. I did not know the phone number of the place I picked up, so I refilled the oil. I filled it up by $32 more. It's really disappointing.

Jinwoo L. 
Rating:
5.0

Customer did not leave a comment.

COURTNEY S. 
Rating:
5.0

Customer did not leave a comment.

abdul H. 
Rating:
3.0

When it was time to return the truck, the return app would not allow me to submit my location. That prevented me from closing out the account automatically, so I was charged an additional $20 fee for U-Haul logging me out..

Lori J. 
Rating:
5.0

excellent customer service

Hugo Z. 
Rating:
5.0

Will use directly next time.

Jennifer C. 
Rating:
4.0

Customer did not leave a comment.

Lsharol H. 
Rating:
3.0

Very helpful and pleasant to deal with

Shelia B. 
Rating:
5.0

More hand trucks for customers. They were completely out, which made it harder to move.

Joyvet J. 
Rating:
1.0

Rude employees who refused rental. I had to call uhaul directly

Samantha G. 
Rating:
5.0

Great service. Very pleasant.

JOSHUA W. 
Rating:
5.0

Customer did not leave a comment.

EMIR C. 
Rating:
5.0

Continue to be professional.

Wayne B. 
Rating:
5.0

Excellent service. I recommend to my friends. Thank you for the good service.

Augusto L. 
Rating:
5.0

Customer did not leave a comment.

KENNY P. 
Rating:
3.0

My truck was horrible I told them I didn't use a dolly and I was still charged

KATRINA C. 
Rating:
5.0

Great equipment and awesome customer service!!! I give them 5 out of 5

ERIC R. 
Rating:
5.0

Superb extra mile service here. Increase the equipment available!

JERRY S. 
Rating:
4.0

Provide additional equipment to the location.

JERRY S. 
Rating:
5.0

Customer did not leave a comment.

Yury D. 
Rating:
5.0

Customer did not leave a comment.

SAMADUR R. 
Rating:
5.0

The only uhaul place I'd rather go to! Great customer service, very friendly, nice and clean vehicles. Couldn't ask for a better time and service while going to this location! Thanks again Guillermo you're a life saver !

ANGEL S. 
Rating:
5.0

Customer did not leave a comment.

ELDA M. 
Rating:
5.0

Customer did not leave a comment.

Qais N. 
Rating:
5.0

Customer did not leave a comment.

DIONNE D. 
Rating:
4.0

Customer did not leave a comment.

William T. 
Rating:
4.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Very Friendly staff will definitely be back.

TAMARK D. 
Rating:
5.0

Customer did not leave a comment.

LARRY N. 
Rating:
1.0

The employees there they so mean disrespectful customers

sadiki K. 
Rating:
5.0

Guillermo has been the sunshine on a rainy day! Very helpful very kind very understanding a pleasure to do business with. I would recommend this location specifically to family and friends.

ANGEL S. 
Rating:
5.0

Customer did not leave a comment.

ADRIAN A. 
Rating:
3.0

Customer did not leave a comment.

KENNETH R. 
Rating:
1.0

U-Haul website is terrible. I chose one location but it changed to a different location without telling me. So I showed up at the wrong location. Meanwhile my truck was 15 miles away. That means 30 miles round trip at .99 per mile is $30 extra to my charge. The truck didn't have a ramp. How can you load a truck without a ramp? The sun visor was broken & constantly hit me in the head as I drove. I tried to call U-Haul twice. First time it told me the wait time was 27 minutes. The second time it told me the wait time was 41 minutes. What a joke. Probably because everyone is having experiences like me.

Sean A. 
Rating:
4.0

Customer did not leave a comment.

michael H. 
Rating:
5.0

Possibly give more than four hours for per day rentals

MARVIN J. 
Rating:
3.0

the truck smell

KEVIN N. 
Rating:
1.0

Make sure everything works especially when it's being use for long distance, the mirror was broken it wouldn't stay on place that's my complaint also the location where I picked up didn't even have ink for the printer email wasn't working and had to screenshot a partial picture of the contract

ANGELA W. 
Rating:
5.0

Great service

JAKICHA B. 
Rating:
3.0

Not very customer friendly. I was running a minute or two behind before they closed. I call the number on the contract about four times before the owner answered on a cell phone to tell him I was on my way before they closed. He was not at all accommodating when he responded by saying if the people working are not there when I get there he's not “losing anything”. Also, I reserved the rental for 24 hours and I received a call from the company saying they were expecting it to be returned four hours earlier. They were told to check the reservation. I would not be a repeat customer and would not recommend a friend simply because the response I'd gotten and lack of communication.

Reginald O. 
Rating:
5.0

Thank you to the agent named Virginia at the Sugarloaf location! She was so helpful and went above and beyond with my uhaul rental! I will surely recommend her to family and friends! God bless you Virginia!

JOANNE S. 
Rating:
5.0

Customer did not leave a comment.

ADRIAN A. 
Rating:
5.0

Customer did not leave a comment.

DONTELLE J. 
Rating:
3.0

The wipers need to be replaced ASAP and the ramp kept getting stuck

ROSA G. 
Rating:
4.0

Customer did not leave a comment.

Kevin D. 
Rating:
5.0

Customer did not leave a comment.

Christopher G. 
Rating:
5.0

Customer did not leave a comment.

Marion R. 
Rating:
5.0

Customer did not leave a comment.

JAMES A. 
Rating:
3.0

Brakes were starting to squeal. Window handle on driver's side was broken. AC did not seem to cool on upper setting. When set to blow both on chest and feet, it cooled better. Vehicle was very clean and was wiped down just prior to my use. U-Haul's rates are deceptive. $19.95 sounds great, but the coercive statement about replacing vehicle the day of any accident leaves little choice, so essentially is a forced fee, and should be advertised. And then there is mileage cost, plus gas refill. $20 become nearly $60. Why not add in a $10 fee per tire for wear? Staff was efficient and professional, tolerating this grumpy old man with grace.

Kim S. 
Rating:
5.0

Easy quick and convenient

Keenan T. 
Rating:
5.0

Customer did not leave a comment.

Jaime R. 
Rating:
5.0

Exactly miles cost

GUSSIE James T. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN B. 
Rating:
5.0

Customer did not leave a comment.

Jaleen C. 
Rating:
5.0

The staff was very friendly and I will be returning again and again!

BEVERLY J. 
Rating:
3.0

none service was good

LAWRENCE WELTON J. 
Rating:
1.0

Both Hispanic female and male employees that waited on us, were absolutely rude and threatening

MILLICENT S. 
Rating:
5.0

You guys are very helpful thanks

SARFARAZ N. 
Rating:
5.0

Customer did not leave a comment.

JAIME B. 
Rating:
5.0

Customer did not leave a comment.

Matthew R. 
Rating:
5.0

Customer did not leave a comment.

PHILIP H. 
Rating:
5.0

The check out process it terrible because if your phone will not have enough space to finish return or get charged.

Terrance B. 
Rating:
2.0

Customer did not leave a comment.

Borhan K. 
Rating:
1.0

Customer did not leave a comment.

TRAVIS W. 
Rating:
5.0

Customer did not leave a comment.

Shanae W. 
Rating:
5.0

Customer did not leave a comment.

ADRIAN A. 
Rating:
5.0

You are already doing a nice job, keep it up. See you next time.

CHINYERE N. 
Rating:
2.0

The truck was dirty. The doors were hard to close. There was no nob on the drivers side window to roll it down.

ERIC C. 
Rating:
2.0

Customer did not leave a comment.

GABRIEL W. 
Rating:
1.0

RE-education in customer service professionalism

SAMUEL A. 
Rating:
5.0

Ms. Virginia handled everything very well. I have no complaints and will use this location again.

AMANDA U. 
Rating:
5.0

Friendly greeting, provided clear instructions. Assisted me, and answered my questions.

CONSTANCE H. 
Rating:
5.0

Customer did not leave a comment.

Cory P. 
Rating:
3.0

Customer did not leave a comment.

GREGORY M. 
No reviews have been submitted for this location.

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