Customer Reviews for Professional Ground Covers Inc
(U-Haul Neighborhood Dealer)

182 reviews

2665 Sugarloaf Pkwy SW   Lawrenceville, GA 30045

(770) 962-8232

Location Hours

  • Mon-Sat: 9 am - 4:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(770) 962-8232

2665 Sugarloaf Pkwy SW
Lawrenceville, GA 30045

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 4:30 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jaime R. 
Rating:
5.0

Exactly miles cost

GUSSIE James T. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN B. 
Rating:
5.0

Customer did not leave a comment.

Jaleen C. 
Rating:
5.0

The staff was very friendly and I will be returning again and again!

BEVERLY J. 
Rating:
3.0

none service was good

LAWRENCE WELTON J. 
Rating:
1.0

Both Hispanic female and male employees that waited on us, were absolutely rude and threatening

MILLICENT S. 
Rating:
5.0

You guys are very helpful thanks

SARFARAZ N. 
Rating:
5.0

Customer did not leave a comment.

JAIME B. 
Rating:
5.0

Customer did not leave a comment.

Matthew R. 
Rating:
5.0

Customer did not leave a comment.

PHILIP H. 
Rating:
5.0

The check out process it terrible because if your phone will not have enough space to finish return or get charged.

Terrance B. 
Rating:
2.0

Customer did not leave a comment.

Borhan K. 
Rating:
1.0

Customer did not leave a comment.

TRAVIS W. 
Rating:
5.0

Customer did not leave a comment.

Shanae W. 
Rating:
5.0

Customer did not leave a comment.

ADRIAN A. 
Rating:
5.0

You are already doing a nice job, keep it up. See you next time.

CHINYERE N. 
Rating:
2.0

The truck was dirty. The doors were hard to close. There was no nob on the drivers side window to roll it down.

ERIC C. 
Rating:
2.0

Customer did not leave a comment.

GABRIEL W. 
Rating:
1.0

RE-education in customer service professionalism

SAMUEL A. 
Rating:
5.0

Ms. Virginia handled everything very well. I have no complaints and will use this location again.

AMANDA U. 
Rating:
5.0

Friendly greeting, provided clear instructions. Assisted me, and answered my questions.

CONSTANCE H. 
Rating:
5.0

Customer did not leave a comment.

Cory P. 
Rating:
3.0

Customer did not leave a comment.

GREGORY M. 
Rating:
5.0

Customer did not leave a comment.

Marvin G. 
Rating:
5.0

Customer did not leave a comment.

Sylvain P. 
Rating:
2.0

To improve you guys need to train the lady that was at the location the day of the return to provide better quality customer service, she was rude and not precessional at all.

Alfredo A. 
Rating:
5.0

The truck was quite dated and the driver window manual roller was missing the knob

Thien N. 
Rating:
5.0

Customer did not leave a comment.

Gerard M. 
Rating:
5.0

Customer did not leave a comment.

VERLUNDA M. 
Rating:
5.0

The online pick up went to a stop while taking the driver license bar code in the back. Similar issue happens while doing the same process a week earlier at another location.

Sylvain P. 
Rating:
3.0

Customer did not leave a comment.

Tamia C. 
Rating:
1.0

Had to wait 15 minutes for person in charge to get there...then had to wait on him to take care of two other customers. Took an hour to rent the truck even after online check in.

BRIAN C. 
Rating:
4.0

Customer did not leave a comment.

TYRONE N. 
Rating:
5.0

For the truck to be clean. I also dropped off the truck at 7:30pm last night.

BEVERLEY G. 
Rating:
4.0

Customer did not leave a comment.

Harbhajan K. 
Rating:
5.0

The online check in and check out process is truly efficient and fast. It was hassle free and user friendly.

OYEYINKA O. 
Rating:
5.0

Customer did not leave a comment.

HENRY P. 
Rating:
5.0

Customer did not leave a comment.

HENRY P. 
Rating:
5.0

Customer did not leave a comment.

Robin G. 
Rating:
1.0

The management is terrible, the man with he's big dog in the office with attitude.

Ibrahim D. 
Rating:
2.0

Definitely does not represent the u haul brand well. Would have preferred going to a real uhaul location versus a company that just has a couple uhaul vehicles. Would not rent here again for any reason.

Christina H. 
Rating:
2.0

I was not informed that my vehicle could not remain on-site by the rep that checked out the truck. The location called after I was already working and told me that if it was not moved before 5:00 p.m. that it would be locked in from Friday to Tuesday. They need better communication with customers concerning parking and the fact that they lock the gate after hours.

ARTURO A. 
Rating:
5.0

I wasn't going to gig the star system here, but my map kept saying that uHaul was a part of the church down the street. Then I tried calling the phone number and no one answered. So I drove around for a while and finally found it. Lady said she had no internet, so thats why phone was out. So that was frustrating to say the least. Thanks.

Douglas S. 
Rating:
5.0

Very impressed with how nice and helpful the owner was. Great customer service.

Mike M. 
Rating:
2.0

Customer did not leave a comment.

Derrick T. 
Rating:
3.0

I just wish the site and the uHaul hq or where ever you call for after hours, was on the same page. They can't both say something completely different than each other if you guys are partners or work together.

Caswell G. 
Rating:
3.0

We went to rent our reserved U-haul 26' truck Saturday. Rental process exceptionally long. After process was finished, we told them we would drop off at a Uhaul near our destination (50 miles away) only to find out the truck was owned by the property we rented from and had to be returned Sunday. We had no option but to rent as movers were waiting to load. Because they weren't open on Sunday, we were charged $20 for an "after hours" return. That's in addition to the additional $50 charged to drive back to their location (plus having to have someone me up.) Inconvenient and costly! When we called to reserve, if we had been told, "yes we have a 26' truck, but it's local rental only", we would have looked elsewhere!

Dana B. 
Rating:
4.0

need rear light bulbs

Ignacio M. 
Rating:
4.0

the brakes were sticking and transmission slipping but customer service is amazing!

Cherri D. 
Rating:
4.0

Customer did not leave a comment.

Richard N. 
Rating:
2.0

My experience was very frustrating to say the least. I booked online. When It was time for pickup the location was closed. I had to call the 800# to get my reservation changed to another location. The customer service agent was not very knowledgeable. She finally reserved me a truck. As asked if the location was open on Sunday for me to drop it off. She had to check with the scheduler. She came back on the call as said the location was open on Sunday. On Sunday, I arrived to drop off the truck, the location was closed and the gates were locked. I spent time again calling 800# trying to find out what to do. This time the agent was knowledgeable. She called the scheduler and give me specific instructions on what to do. From beginning to end this was not a pleasant experience and the truck had a warning indicator that a tire was low when I picked it up. Will not rent from UHaul again.

Vonda G. 
Rating:
3.0

Customer did not leave a comment.

Cecilio D. 
Rating:
5.0

Customer did not leave a comment.

Delissa T. 
Rating:
3.0

Did not receive equipment requested and was still charged for it even though it was not available.

Harry S. 
Rating:
1.0

I was locked out of the return place. It was chained up. Truck smelled of smoke.

DeAnna H. 
Rating:
3.0

The woman informed me that I had to return my truck before 5. I show up to return the truck at 11 am and they have their gate closed and I can't return. I go back home and I proceed to call and hour later. Still no response and the voicemail is full. I call every hour up until 5pm and no response. I wait until the next morning and go to return it and after speaking with the woman at the desk she tried to charge me for an extra day which was not gonna happen. She told me she had to go and get something so she closed the gate. That's on you not me, so charging for you having to run errands is not happening.

Jessica N. 
Rating:
3.0

The location mainly sold pine straw and only had one Uhaul vehicle on site. I would recommend other locations who would have more vehicle options.

Charles H. 
Rating:
5.0

Great gentleman pleasant to do business with.

Linda C. 
Rating:
4.0

Customer did not leave a comment.

Jesus R. 
Rating:
2.0

I'd only recommend if they were open. I was misinformed that this location could be processed via my mobile phone and that turned out not to be true. Took almost two hours to get my truck processed so I could begin my move and this severely threw off my schedule.

Joycelyn C. 
Rating:
5.0

Great customer service. Very professional and polite. Thanks.

Tiarra H. 
Rating:
4.0

Customer did not leave a comment.

KHONG V. 
Rating:
3.0

Truck was clean, but the day board had a oil light on when I picked it up

Jorge V. 
Rating:
5.0

First let me say, I was extremely pleased with the service I received from Guillermo (very sweet and kind gentlemen). Now to my only complaint, I called upset because I was looking over my contract after reserving my rental. I noticed it said I reserved a 15' truck not a 10' truck as requested. Which means I'm spending $10 more for the rental. It was explained to me that the 10' truck was not available. But I would have preferred and it would have been better if I were told that at the time of my reservation. I should have been given the courtesy of making the decision of whether to take the 15' or go somewhere else. Instead I didn't find out until after reading the contract days later. However with that said, Guillermo remain very calm with me on the phone (I was not calm at all) and professional. Overall the customer service was great. The truck was immaculate! No dents, no trash in the cab or trailer, and smelled clean. All of which I throughly appreciate. I would return and definitely recommend THIS location to others.

Kimberly W. 
Rating:
3.0

Location was convenient and staff were friendly. Had to rent a truck with the check engine light on. Was told it needed an oil change.

Bradford O. 
Rating:
3.0

Faster service

Sharon W. 
Rating:
1.0

Customer service was terrible and car smelled really bad. Will not recommend this location

Akida M. 
Rating:
4.0

Too expensive, considering I left you more gas

CHARLES M. 
Rating:
5.0

Cab had coffee stains

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

ikeah A. 
Rating:
5.0

The man who works there was very helpful and nice. Will be back

TERYNE J. 
Rating:
2.0

While the young lady at the counter was pleasant, she was NOT at all knowledgeable about the optional protection products she offered. I did end up purchasing their protection package, only to go outside and find the dolley we were going to be using to tow our sons car to him in WV was damaged. The neck on the trailer was bent. The worker who hooked the dolley to my truck was no help because he spoke no English. I attempted to inform the older man from inside the building, but he attempted to discount the damage. I asked to have it at least documented on my contract prior to leaving; he told me he “was not going to do that.” When I made him aware that I was concerned whether I would have problems with the vehicle staying in line with the truck while in tow, the man told me he was probably not going to be able to rent it to me since I was concerned about safety issues. He stated he didn't want to be responsible for anything. When I informed him that I'd already purchased the protection plan he stated he would mark the damage with some tape but that was ALL he could do. My only other option was to try and find another dolley at the last minute. That posed a huge problem with our travel plans as we had already pre-paid for our hotel which had a non-refundable policy. I was very disappointed with the way I was treated and felt my intelligence had been insulted.

Johnnie G. 
Rating:
5.0

This location was very hard to find. The people and the service were excellent. They were super nice. But while driving the vehicle

valgenice O. 
Rating:
2.0

Customer did not leave a comment.

Homer A. 
Rating:
3.0

Customer did not leave a comment.

angela G. 
Rating:
5.0

Continue to service and inspect all equipment. Great job!

Peter C. 
Rating:
2.0

Customer did not leave a comment.

sandra A. 
Rating:
5.0

Customer did not leave a comment.

luis V. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth V. 
Rating:
3.0

We had a 9:45 a.m. appointment the location did not open until 11 a.m. we had to call six to seven times before we finally got someone to answer the phone we were an hour late for our appointment to pick up the tardiness of the owner cost of serious delays throughout the day. I cannot say I will ever use this location again nor can I recommend it to a friend and in the end this experience cost me over a hundred dollars

Connie B. 
Rating:
5.0

The people at this location were the friendliest and kindest people ever! Muy Bueno! They have the best customer service for UHaul I have seen since I visited Swanson Auto Sales on Buford drive! Great job you all! Special thanks to the clerk and the manager I talked to there!

Lawrence H. 
Rating:
5.0

Very Proffessional

JENNICE A. 
Rating:
3.0

Customer service was not good. I felt like the lady helping me did not know much and tried to charge me more than my online price. She called her supervisor and he took over and told her not to charge me. She never explained how to return the vehicle nor did she cover mileage and gas refill requirements.

John A. 
Rating:
5.0

Great service and timely work from Paul & Germo

Matthew B. 
Rating:
3.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

Jasmine S. 
Rating:
5.0

Although a secondary business at this location, the manager of the pick-up station was knowledgeable about the rental process and helpful in preparing the rental for use. I would go there again.

lang W. 
Rating:
5.0

Customer did not leave a comment.

Tracy M. 
Rating:
5.0

When I needed the number of the location because I was running late your customer service rep told me she didn't have it, wasn't helpful and honestly rude. The location was great!

Arin M. 
Rating:
5.0

N/A

Anthony S. 
Rating:
1.0

I reserved my truck a week ahead on-line. I had my printed confirmation from the on-line rental confirming my pick up time. I received a text, phone call AND email the day before confirming my pick up time. When I arrived to pick up the truck I was told they were only open for landscaping business and not UHaul. I would have to come back. The receptionist was rude, she said they are never open that early for UHaul business and she had no idea why anyone would have made the reservation at that time. The truck was there and so were the personnel, she just refused to complete my paperwork and let me have the truck. This was not the pick up site I had requested. This was a change from my on-line request.

Pam I. 
Rating:
3.0

When I picked up the truck the gas light was on so I had to rush to the gas station to put some gas in it to prevent from running out of gas. I had to go back and tell the clerk to adjust where she had the estimated gas in their system. The truck ran great but the gas issue was a big problem for me.

Michael D. 
Rating:
4.0

Customer did not leave a comment.

Isabelle E. 
Rating:
5.0

Everything was perfect! Thank you!

Charles W. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
4.0

There was no dolly in the truck

Matthew C. 
Rating:
5.0

Very good customer service. Truck ran really well.

Kimbalie M. 
Rating:
5.0

Customer did not leave a comment.

Jose V. 
No reviews have been submitted for this location.

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