Customer Reviews for Professional Pool Service

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Professional Pool Service

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Kyle M. on

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Robert C. on

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Zaw K. on

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George L. on

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Great service. Pleasant people to work with.

Bruce H. on

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No one present at drop off

Samuel W. on

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Desiree M. on

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BILL K. on

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Tracey B. on

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Jamie T. on

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randal S. on

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Excellent service and awesome customer service reps!

Kynslee R. on

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jolene M. on

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I called and asked for a utility and the company did not have. I wasn’t in the system when I got their after making a reservation. So the process took over an hour when I was on a time schedule. The place I picked up a cargo (as that is all they had to offer), was great, but the rep I spoke to over the phone messed up everything. Am not to happy with that.

James J. on

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TAVARUS S. on

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Joshua E. on

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Michael H. on

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Amy L. on

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My original reservation was made with this office but they didn’t have the trailer size we needed. So she made the reservation with another local site. We showed up for our 5:30 appt to pick it up and that office had closed at 5 when the website says 6. All other locations were also closed by this time. Wasn’t able to get trailer til the next day. Delayed our trip. However, the original site now had the size trailer needed and we were able to reserve with them. Different woman and she was great! Cancelled with corporate our failed appt and rescheduled it. All uhaul sites should have accurate hours posted online and all other uhaul locations should see reservations. If they had, they would have known it was closed and he should have seen that the reservation was after his hours. Thank you for getting it straightened out but it delayed our trip by a few hours. We had to take off work to load when we had planned to load the night before. Amy Logsdon, owensboro ky

MELANIE H. on

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Lynn R. on

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The girl working at the pool place told my husband to find the right trailer. There was no one to help him attach the trailer to his truck or check to make sure it wasn’t attached correctly.

eric D. on

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I employee did not come out to the UHAUL with me to review everything. The miles and gas were not recorded correctly. The Uhaul was also dirty. I tried calling the place I picked everything up from multiple times and they never answered the phone. Now I have to make sure I get charged correctly for everything.

DEBBIE J. on

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Very friendly!

Erin H. on

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nina M. on

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Gregg P. on

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My rental was for a one-way from Owensboro, Ky to Queen Creek, Az. Due to some car troubles, this trip is no longer feasible. I needed to return the car dolly to the nearest center in Paducah, Ky after only 1 day. Will I be able to receive a refund from the difference of locations?

DOUGLASS R. on

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Great customer service and very friendly, knowledgeable representative.

DALE C. on

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Jeanne A. on

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Make sure your cargo bay is swept out.

integrity T. on

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nina M. on

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Nathan W. on

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The staff went above and beyond in helping me get my UBox settled and all of my things moved, and I wouldn't hesitate to use their services again or recommend them to family and friends.