Customer Reviews for ProLube

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of ProLube

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Jerry T.
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Customer did not leave a comment.

Lawrence L.
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Hugh N.
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Truck was extremely clean and detailed. The staff at Prolube where very helpful and friendly.

larry C.
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Customer did not leave a comment.

REBECCA LEIGH P.
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Shawna P.
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I would secure the key better than just throwing it in the bed of the truck itself. Like use a combination lock and if you want the lock left in place leave a drop box to put the lock in before leaving out on a one-way trip.

david G.
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Customer did not leave a comment.

bob B.
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Eric G.
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Sweep back out when full of rocks/dirt/glass.

Sandra P.
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Wlliam S.
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William L.
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tonja B.
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The phone verification could be faster.

kevin C.
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Samuel B.
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-helpful and courteous staff -side of trailer and wheels had grass caked on; not a big deal but would be nice to have it washed off or at least brushed off

Maynard L.
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Customer did not leave a comment.

Michael L.
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This pick-up site was perfect. However, Juggs One Stop was where I was supposed to pick up. I called ahead to Juggs that morning to confirm they had the 26 foot truck. They said yes, but when I went to pick it up they had no 26 ft trucks. The only employee, a teenager, was rude and combative and saying it was "U-hauls" and "my" problem. I have rented U-haul many times, the U-Haul company associates on the phone have always been great, but the local dealers have often been unprofessional and poorly run, unaware of the rental details. I was called twice in the middle of this rental saying I was late returning the trailer when in fact the car trailer had been rented for the entire 7-day period.

Shawn H.
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Customer did not leave a comment.

MICHAEL G.
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Picking up the trailer and dropping it off was a quick and easy transaction. Will rent from this location if the need arises.

jim D.
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This location is also an oil changing service and if you wanted to talk or get information or request/reserve a U-Haul you had to wait until they were done with the different cars having their oil changed which at times could be 15 minutes or more. Also, NOT being able to enter the building to wait for the U-Haul person (which was changing oil) meant waiting outside in the sun at 94 degrees for 15 minutes+. -- Almost left but needed the U-Haul and waited for them. Did get the U-Haul, it worked as it should and pulled nicely. Would go back again for another, but hope they can open up the show room, and get us out of the HOT sun next time.

Zachary M.
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james L.
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Friendly place!!

William I.
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Michael C.
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For this location, no improvements needed. Everything was explained clearly and the personnel were friendly and helpful. Thank you for providing another great U-Haul experience.

Randy G.
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Jonathon C.
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Ben is a awesome guy had me in and out quickly

Katherine S.
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Thomas G.
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Shaun P.
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Joshua S.
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john H.
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quick in and out and great service, clean trailer.

Phil N.
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Phil N.
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Thank you for the extra days!

Richard K.
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Stephanie J.
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Nothing, very kind customer service. Thank you.

Jeff O.
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Gregory K.
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Better access/drop off area

James N.
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Brenda C.
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Good experience

Phil N.
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Jeff J.
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Kelly T.
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Oscar G.
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Jason S.
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The ProLube location was great. However, my drop off was originally meant to go to the sears location. The owner at the Sears location was the most unprofessional business owner I've met in my entire life. When I walked in one of the employees told me to go to the back of Sears where the U-Haul sign was and someone would be "right with me". After 20 minutes the same employee came back to apologized for the wait and said it would just be another minute or two. I told him that was fine. After 35 minutes I went up to the front and nicely asked if I can just leave in it the parking lot and have them call me if there are any problems because I had other obligations to attend to that day. Knowing this is against U-Haul policy, I understood when the employee said they couldn't do that. This is when I made first contact with the owner who was in his office the entire time and he said he would be back there in a minute. So I nicely said okay that's fine I'll just go back to the back and wait. Then, the one hour mark hit, and I'll admit that at this point I was pretty frustrated. Every other time I have ever used a U-Haul trailer it was a 15 minute pick up and about a 5 minute drop off. I was in the back of this sears watching sears customers go in and out with no problems for over an hour and I did understand they needed to make sales, but he shouldn't be operating a U-Haul if he isn't interested in helping his U-Haul customers. So after an hour of waiting I went back to the owner who was still sitting in his office and reminded him of how long my wait has been. I didn't say anything mean or out of place. I just told him that I work in sales too and I have never made a customer wait to get out of the building. The owner absolutely lost it on me. Told me (in a loud and unprofessional manner) to get back to the back and sit there and wait. I said okay. As I was walking away I overheard him say "If you come back to my office again again I'll..." I didn't hear the end of the sentence but I imagine it was threatening based on his tone. Immediately after his employee had to come and apologize to me for his bosses behavior. I found this to be odd considering it should be up to the boss to apologize for the employees behavior not the other way around. It was after this interaction that I got on the phone with the manager at the ProLube location and explained that I've been at Sears for over an hour and they still haven't even tried to help me yet. So the manager at ProLube said that they aren't suppose to take other drop offs but he will make an exception because of how long I waited. So I walked out of Sears drove down the road to ProLube and they had me in and out in 5 minutes. I truly want to thank the guys at ProLube for picking up the slack of the people at Sears. There is no telling how long I would have ended up waiting. I'm not usually one to send in complaints to a company (especially not complaints this long), but this was about a week ago now and I sti

Cynthia W.
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Elizabeth H.
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Edward B.
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Cathy J.
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MICHAEL G.
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James K.
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Terry P.
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Barry G.
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michael H.
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Lawrence P.
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KYLE F.
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the prices are wayyy to high!!

MARK W.
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Caset V.
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norman R.
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Pros: Equipment was good. Guys made sure all lights were working. Con: I was left waiting while attendant was on a private cell phone conversation

DANA M.
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ALVIN H.
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Pete R.
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Took less than 5 minutes to handle drop off. Very nice people.

JOSEPH G.
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Barbra B.
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The truck was infested with roaches top speed going uphill was 40mph auto transport jack did not crank up and down making it very difficult to hook up and to load a vehicle onto

robert B.
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Location was kind of inconvenient as it added an additional $45 dollars to the cost of rental due to the extra mileage charges.

Ashley C.
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Customer did not leave a comment.

Dee S.
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crystal D.
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JANIS B.
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nothing very good at what they do

RODNEY W.
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Edward B.
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Donna S.
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john H.
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the best place to rent an auto hauler. nothing I can say for improvement, great place.

CONNIE P.
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Harold T.
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Mark F.
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Make sure the guys who attach the 6' x 12' trailer to CROSS the safety chains under the tongue as instructed on the u-haul website!

Sarah P.
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Explain to the customer that when you are renting a truck going one way that you will not receive any money back even tho you paid for a certain amount of miles and didn't travel all the miles.

Troy K.
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It seemed fine.

susan S.
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Return location was extremely small both inside and outside parking lot did not have enough parking spaces

maryann G.
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just continue the good service

David S.
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Jeffrey M.
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Mark B.
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Byron P.
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Nathaniel U.
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Nothing great location very friendly and helpful!

Marian P.
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Charles F.
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Have used this site before. Very nice.

Randy H.
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roger T.
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Diane O.
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Awesome overall experience...

R L C.
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mario M.
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BEN M.
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MIKE G.
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Tina W.
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Nice clean area friendly staff

ERIC A.
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Customer did not leave a comment.

ROBERT T.
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MICHAEL G.
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RICKY D.
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BRIAN L.
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I recommend that the personnel be trained to check in and service the customer first in first out.

VIRGIL G.
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Really good people to deal with. Clean newer trucks. Have used in the past will use agian. Thanks

No reviews have been submitted for this location.

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