Customer Reviews for Prospector Smoke & Vape

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Prospector Smoke & Vape

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Marlene M.
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Customer did not leave a comment.

Dan M.
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Terrible representation. Lied to, price changed. Never again

Leonardo R.
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The people didn't know what they were doing and it caused me to get a phone call saying I had not delivered the truck on time when I had actually delivered it two days early

Kyle J.
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Customer did not leave a comment.

THERESA D.
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totally unfriendly when I dropped it off. No paper work to sign that I had returned the truck they told me that it would be checked in by the manager when he came back from lunch. They checked it in a week later and illegally billed my credit card 414$ When I called to ask what the bill was he told me to "Fuck off you stupid dumb bitch, I have your credit card information." He threatened me and I am considering legal action. Discriminatory against women. I had to cancel my credit card but I am still in fear that he has my home information and I am living in fear.

Richard S.
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Customer did not leave a comment.

Janice K.
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Customer did not leave a comment.

Frank S.
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I filled the fuel tank past the level required and was still charged for fuel. The service at the pick up and drop off location was poor. I will use another rental company next time.

Brandi G.
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The charges were twice as much as expected. Waiting for an adjustment

Andrew D.
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Customer did not leave a comment.

joana P.
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Customer did not leave a comment.

Kristofer G.
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Customer did not leave a comment.

Douglas D.
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Customer did not leave a comment.

Benjamin M.
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There was delay in finding the right person to process my reservation only to find The phone person had cancelled the van instead of the dolly (not the locations fault). Otherwise all good.

pha S.
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i also need to add a comment, i reserved a truck @ DLD today in New Castle. Drove over 100 miles away to know this locarion closed, but it allowed me to make reservation online. Luckily, the location in Auburn opens so i was able to book one this morning. Very bad experience with online booking.

Steven E.
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Customer did not leave a comment.

MARCIE W.
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I was happy with the equipment and the pick up, but not the drop off. I had a lady call me and ask if I could drop the truck off at a different location cause they needed it for another person on Sunday. So I dropped it off 100 miles further than I was originally told. I was charged for 50 extra miles even though I was doing Uhaul a favor. I asked if the extra miles could be deducted because I was doing them a favor, but they continued to say I needed to pay the additional charges. I will never do Uhaul a favor again and will not recommend Uhaul to my friends. I am very disappointed in the transaction.

Dan H.
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Customer did not leave a comment.

kathleen M.
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Cashier could not speak English very well and could not understand him. My original reservation for pick up was in Weimar Ca. But when I got there, they had no trucks!! Had to drive more miles then expected which cost more money. Very dissatisfied.

Todd G.
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When we arrived the signage was not clear. Someone walking by had to tell us where to go. Once onside the employee had no idea what we were talking about and had to call his boss.

Jesse K.
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Customer did not leave a comment.

john B.
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Just keep doing what you're doing.great service.

Rodney N.
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sales staff was poorly trained. Did not know how to use check-out software. Had to do the whole transaction over phone with station site owner.

Thomas L.
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Customer did not leave a comment.

james L.
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i guess uhaul recently patched the roof of truck.i loaded truck the day of pickup.that night a rainstorm passed over truck.when we unloaded the next day in salt lake city several boxes and other items were very wet. uhaul should check for leaks after they try patching the roof

Oren H.
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Customer did not leave a comment.

Shawn P.
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Customer did not leave a comment.

andrea R.
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Truck rented not there had to go to second location and they were closed ... for two hrs. Got truck one way and went to drop it was closed they said to drop new day still closed. NEED $50 guarantee refund. Horrible experience.

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