Customer Reviews for PSA Self Storage Alhambra

clean windshield inside

Make sure the truck space is swept and cleaned before providing this to your customers. It's essential to prepare a rental truck so your customers can come back again.

Really friendly and helpful staff. Easy process.

My only issue was that I didn't get the hand truck that I ordered. But I received a prompt call when Kim realized that she didn't provided me one and offer for me to pick it up or give me a credit for the hand truck. During the return process it ask to take a photo of the hand truck (dolly) which I could not because I didn't get one to begin with. The name of the person that help me was Kim. She is very friendly and provided great advice.

Chris Santana was excellent and provided fast and courteous customer service.

The front desk associate was really kind and helpful.

The store operator was top notch and knowledgeable and provided excellent customer service. Keep up the good work.

Nothing more. It was a very pleasant experience. Customer service is great. I didnt get her name but the lady that helped out is awesome! Very friendly and professional

Great customer service.

I've been choosing Uhaul for 6 years and this is my first time to realize I need to record a video when I return everything. I never thought the guy I returned the van and dolly forgot I return them to him. And the most ridiculous things is I returned everything to him face to face. Thanks to the manager, he is very patient and helped me out. The guy working there does not have enough qualification to work there. I wont visit there anymore unless they get some improvement.

The receptionist was unacceptable rude, locked me out during their Business hour when I tried to return the truck and refuse to help me to do the return. I was waiting at least 30 minutes outdoor because he refused to open the door for me while he was actually sitting inside the office the whole time. It was ridiculous

Chris was great! Super nice and informative

I filled up gas right next to the return location and got charged for gas.

The location representative that helped us was very professional and friendly. His calm and helpful demeanor contributed to decreasing the stress associated with the move on new years' eve. I rented at this UHaul location as a frantic last minute decision, after Budget-truck dropped the ball on my initial reservation. The check-in and check-out process were stress free. I would definitely rent a truck from this location again. Thank you for being so wonderful!

Chris was courteous and professional. He was extremely knowledgeable and answered all my questions. I would not hesitate to use this U-haul location again!!

Horrible service! Waited an hour to get the truck. It seems the person working there did. It know how to use the system to rent trucks. Lost an hour of move time and the help I paid for. Never again!!!

Booked online, friendly , quick service at the office. Would definitely recommend this location!

The entire rental experience was simple, quick and efficient.

The gentleman that assisted me was great, efficient and kind, I'd recommend this location to anyone!

Chris, the customer service rep at the site was very helpful and informative. Moving is stressful and he at least helped make the truck rental part of it easy. Thank you.

All around great experience. Will recommend.

Great customer service

Frank is Awesome! Very helpful and professional.

Great customer service and consistently friendly.

Very professional and courteous. Great customer service.

Frank was the awesome. Super friendly and helpful!

Nothing needs to be improved. My experience was excellent at PSA Alhambra. Everytime I use this location for UHaul service I know I will be treated professionally and receive great customer service. Thank you

I

Frank was cool

Excellent service! Great vehicle that did the job quite well. We will return again soon! Thank you! Frank and Chris are such efficient, knowledgeable and excellent customer service employees!!! What a great experience!!! ????????5stars!

Great customer service and prompt processing. Much faster than the U-Haul app, which is unbelievably slow/in-efficient.

Friendly Staff. Vehicle was clean and ready when I arrived. Brandon did a nice job assisting me. Thank you.

Great staff at this location. I would go over the "low tow" switch for 1st timers.

Nothing everything went smooth and agent was informative and a pleasure to deal with.

Great Service

very friendly staff!

Frank, was helpful. He explained the use of the trucks.

I would not, however, continue to recommend Uhaul's services as too much unnecessary information is required.

I did not elect CDW/ Insurance coverage! I believe this is fraud and I want reimbursement for this portion immediately!

Fast and proffesional service

Something went wrong in the email. I was to have the truck for 24. Someone had reserved it after twelve. I am expect additional charges.

The man there very short temper and impolite is his way or leave. I pick up the truck 29.99 per day with the same level of gasoline I dropped off, I went to the gas station to add up gas before dropping it. He still charged me 22 extra dollars for gasoline and an extra full day when I just dropped the vehicle 3 hours late the time indicated. For 4 hours he charged me 1 extra day and 22 dollars extra for gasoline. This is not right. I called him and spoke to him but he was rude and hinged up on me. I will not return to this location!!! Eric 626-2269466

Better extend the 2 hours limit parking so I could leave my car there when renting the truck.

Frank the Manager, was very customer friendly and knowledgeable, I was very pleased with the outstanding customer service Frank provided during my visit to his business. Thank you

Great customer service!!!!

These guys are GREAT. Very courteous, patient, kind, and efficient. Worth the time and money for me.

Frank the service manager was super friendly and showed me everything needed about the truck. Thank you so very much for the great service!!!

Originally reserved a cargo van to be picked up where we live in Rowland Heights,but was told the day before pickup that the cargo vans were in high demand and the only one available was in the Alhambra location 20 miles away. Had to drive there to pick up the van. Other than that, everything else went smoothly, and we were very satisfied.

The front desk person named Frank was very friendly and professional. He went over safety precautions in a very relatable way and he made the process very smooth. I came back the next day to get a printed receipt and I found he already e-mailed me one. Great service for U-Hauls.

I had a very good experience at this (Alhambra) location. I needed a van for the purpose of moving and the manager, Frank Tullo, gave exceptional customer service. He explained everything clearly and made sure to mention things that could pop up and how to handle them. He may have sensed my uneasiness with the van (because I'm used to compact cars) and made suggestions that were helpful. It was ultimately a 10+ experience. Thank you Frank!

The best part was easy drop off. I dropped off super late we'll after closing time and was able to drop my keys on a box and go

Frank the manager was amazing! I am so happy he was there! Unfortunately the self check in was not working. I couldn't check in. It wouldn't allow me. However, Frank was there and he was able to check me in at the counter. If he wasn't there I would been S.O.L. U-Haul really needs to improve the online check in feature. It is really an inconvenience for customers who select times when the counter isn't open. Frank was very helpful and resolved my issue fast!!

This place was fantastic. My first experience with Uhaul Service. Keep up the great work. Wonderful customer service.

Nice employee... Good service

Excellent customer service! So nice to know that we have a business within the community that cares about their customers. Very courteous and professional! Thank you, Linda Zacarias

It all went exceptionally well