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PAUL L
Customer Reviews for PSA Self Storage Alhambra
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The floor in the loading area wasn’t clean. The height of the loading area was lower than Ram van, I couldn’t load the furniture of room dividers ( 5’ x 6’).
HARUO SThe Clerk in the office was very nice and informative about the equipment available to help us for our move. We rented a 15’ truck and an appliance dolly which was very helpful. We would definitely choose to rent from this location in the future and have already recommended it to our neighbor who will be moving in the summer.
MARIBEL HI did make comments last time on the same cargo van I rented which the windshield fluid was empty. I had happened to rent the same cargo van which had the same issue. I concern U-HAUL wouldn’t maintain right safe maintenance weekly.
HARUO SRude
Karina JThe van was new and running great, but brake pedal was bigger than my truck, it took time for me to get accustomed to drive. Also windshield fluid was empty.
HARUO SFirst . The rental 9’van was dirty, outside and inside . The guy at the counter was very rude. He was talking to me like I was his kid . When we returned the Uhaul . We were an hour late and he wanted to charge us another day . Horrible experience! Never again
KENNETH LCustomer service is really big for me, I don’t need the red carpet treatment but at least be friendly with your customers. The gentleman that assisted me seemed like he didn’t want to be there. The U-Haul is associated with a Storage Unit, I got off my friends car and I didn’t know my friend was waiting by the gate that goes to the storage unit. The guy behind the counter says “what is your ride just going to sit there blocking my gate entrance “ I said sorry and I went to tell my friend to move. He could have said “can you tell your ride he can’t park there because he’s blocking the gate” . Then when I went to drop off the U-Haul truck I parked it in an empty space, he came out to inspect the truck and said “why didn’t you park the U-Haul in the space you took it from” I said “I’m sorry I didn’t known I had to, I found an open space that was easier for me to park in” (2 spaces down from original spot”. . He than said “I told you when you left to park it in the same space”, lie he never said that. I said “oh I’m sorry I didn’t hear you say that” he than proceeded to say “yes you did, I told you at the counter”. At that point I got upset and said “well if I must have to than give me the key and I’ll move it “ … he’s stood quiet for like 2 seconds and said “you can leave now, I emailed you your receipt, I’ll move the truck” I went to this location because it was down the street from me, next time I’ll just drive a little further down so I won’t have to deal with people who have no customer service skills
Adriana VThe Truck was too old to drive when press brake, but didn't stop at all. That's why drove very slowly. So, I have bad experience with this Truck at all.
KELVIN FAWESOME thanks
David Brental was great, upon return someone parked their personal car in the space I was supposed to put the van, app checkin worked perfectly, thank you
DAVID BThe manager at this location was by far the most helpful person I’ve met in many years. He was pleasant and professional. He did not get frustrated with the glitches we came across and he was able to get us on our way with a smile.
RICARDO FNothing
ANTONIO MThe clerk was aggressive about my return being on time.I felt threatened and must report him.
ANSLY BOnly thing I would say is when we were loading our furniture I noticed the front passenger tire was very low. My neighbor has an air compressor and was able to fill it with air. I called the following morning to let someone know of the situation because it was to be used again the following morning and I wanted to be sure it was safe. The whole experience was great. And the attendant at the desk was a great help and very customer friendly. Kudos to him. Thank you so much for making my move a success!
DEBORAH FI selected a different location because I already saw bad reviews on yelp regarding this location bec of their rude worker named Jose. The next day U-Haul informed me that only this location had the equipment so I didn't have a choice. I was hoping not to have a bad experience, but the reviews about this guy was all true. I thought he would be nicer Since I was obviously handicap With my limited movement and oxygen, but He was Still very rude. I don't know why this guy is still employed in that location with all the bad reviews and complains that have been posted about him.
Arceli LSteering wheel had sticky duck tape on it and left residue on my hands.
John Bthanks much, u-haul peeps!!
Rocco HThe app did not find my location correctly. The website worked.
Matthew Hit was a one person operation, the associate was on a meeting online and was unable to provide full service so i was on standby
WILLIAM AExtremely rude male receptionist, having bad attitude and finally refused to service, ran out of the office and keep yelling. I don't know how this guy's keep this job.
Simon CGreet customer. See what they want.
Tom sOverall the location was great and picking up my reservation was a breeze. Just the customer rep was terrible and the cabin of the truck was very dusty. But overall, this was a decent experience.
Martin NI told the representative. I want to rent the truck for two days. I guess he thinks I need the truck only for "today". I stop the U-haul around 2:00 PM, and I need to drive from Los Angeles to Palm Springs and back. The receipt says I need to return the truck the same day at 8:00 PM. Please bring your brain when you work here. Need to pay additional fees because the agent doesn't care about this job. Drop the truck in the U-Haul place, the agent told me I needed to park the car where it came from in a very mean way. We come here to pay you to provide the service to me, we don't need that attitude. If you don't like the job, get another job, please. I have been served at this address: U-Haul Neighborhood Dealer, 600 S Garfield Ave, Alhambra, CA 91801. Try to get a service in another place, please.
Yucheng GEverything are fine with me. Thank you
can lNothing. It was a spectacular experience from the person who gave me the key to the truck to the drop off I would highly recommend this place
JOEL BCustomer service guy hates job jose. Please get him a better position or a girlfriend
Jimmy GBetter customer service. When I was trying to get a truck they told me to make a reservation online before I could speak with him. When I called to ask if I could keep the truck longer the person who answered Jose was very rude told me no because he guaranteed it to someone else. What excuse I wanted to give the person who made the reservation after being threaten with fees. I told him it’s fine I still needed it I will bring it in. When I returned the truck on time the only thing said to me were keys and you can go now.
Rogelio Athe representative at the location did not have great customer service, I would look to replace or reprimand this employee who makes the great U haul company look bad. The employee had a bad attitude the whole time we were there. He was not helpful one bit. I also got charged 21$ for the pads, the employee there could have called and I was going to return the 2 pads but since I was not called this morning to return them I got charged, I actually had to call the location about returning the pads but the employee had already charged me 21$ for the 2 pads I forgot. Very terrible service will not recommend to any of my friends and will look elsewhere for my moving needs. This is for the employee at PSA Self Storage in Alhambra.
cecilio NThe truck " squealed " everything I accelerated immediately after I got it. I brought it back after driving 2 miles and the worker was on break( which I understand) so I called the 800 number and the woman basically said she could book at a different location even though I was looking at another truck and wouldn't help me see if that truck was available and then said I had to wait for the worker in the hot 90 sun, no shade. He thankfully came out at 20 min. He told me if it was causing issues with the engine I could still drive it. I said no because if a belt breaks while I am driving I will be stranded. Then he said just take the other truck but did not give another contract with the mileage written down or look at the gas tank or damage which I did. I insisted he write it down so he put in the back of my contract i. Pencil without initials or his signature. Very loosey goosey. It took an hour and a half for me to get the truck. I was very unimpressed with the entire process. Also when I wanted to add my husband I asked the guy if we could do it online and he said no he had to come in. That was not true and I found that out myself by calling.
Shannon FIf you rent out a truck there should be a dolly and blankets available like a uhal place
raymundo rJose was the best. Easy to deal with. Thank you!
Shannon AI'll rent uhaul here the next time.
ming tHonor your reservation and have the reserved truck available. Wheel wells inside the the truck are extremely impractical. The drop off process is not user friendly. The truck was dirty throughout. The staff at pick up was initially rude and was not helpful. This will be the last time I use U-Haul and will advise anyone to avoid this poorly run, inefficient company. It’s clear that truck inventory is kept intentionally low and that there are no trained employees to offer any customer service.
Antonio VJose provided great service and it was easy to rent at this location. TOP-NOTCH Service!! Thank you!
Lina KThe employee I dealt with was very efficient, but possessed the personality of a, " DOORKNOB"; although this will not discourage me from renting again, (perfect location) an occasional smile would be welcomed! I will in the future, however look for better economical pricing, or at least, "price comparisons"!
Karen VI had a great experience. Everything was easy.
Jacqueline WThe employee that helped me was very rude and short with me. Made the experience terrible
Joshua SI set up reservation as always for the business with one of our drivers as the pickup/driver. Apparently the person was rude to him as he did not have the company card (why would he)? We have never received the final charge bill and they insisted it be all under his name (even though I ordered/paid and my email)???? I am not sure why we have seamless pickup at other locations and this one as they didn't know us were rude? A phone call to me directly could have maybe helped, but if you have problems with the designated driver pick up it should be stated on their site? Anyway rudeness can be avoided we are all stressed.
Christoper MCustomer service rep was extremely helpful and I was well taken care of. Thank you
Chuong TStaff was very rude and unhelpful. We have used U Haul many times with a positive experience but will not be coming back to his location again.
Derek CNone!
Sung LThe service guy is very unfriendly. He looks like he just broke up with his girlfriend. I wouldn’t go back to this horrible customer service.
Du DThe guy handling our paperwork was not friendly and tried to make us feel stupid! We have rented with Uhaul numerous times over the years and NEVER had an experience with the Uhaul staff as we did this time. I used this location because it was close. But I would rather drive 50 miles, then go to this location in Alhambra again.! Stay away from this place!
Francesca COffice attendant name Jose was unfriendly and rude and was not considerate during heavy raining day on Saturday January 14. Basically giving us an attitude for not calling the office for being late for 4pm pick-up. No need for extra words or being condescending stating “I should’ve cancelled you 13 minutes ago.”
Jimmy HMade me use my phone to reserve truck online and did not fully address pricing. Ended up paying doubled than I anticipated. They’re friendly but the reserving system is misleading and does not reflect intended pricing
Alexis Awhen i pay i should have the option , or be asked if to be charged on C.C on file or cash, debit....right away i was charged without asking. either most efficient uhaul around
WILLIAM AStaff was not friendly!
Kin CThis location was terrible. No one was available to assist at 10:45 though they were open at 9. I was able to check in online but had to get the keys from inside. Finally, someone answered the door and stated he could not assist because he was on a conference call. I had to beg him to give me the keys. The Uhaul had an obvious transmission issue, and I was very concerned about driving it. We also rented 3 dollys that were not provided. Upon return, he called me after dropping it off and stated that he was going to charge me $150 because the gas was low. He stated it had a quarter tank but it was very close to E when I picked it up.. He threated that if I do not return to fill the tank, I would be charged a lot of money. Honestly, I felt very uncomfortable with this person and will never return. I plan to file a formal complaint. I did not pick this location and was assigned it without my consent.
Holly AEverything is good
Jose HThe young man at the facility was rude, he didn’t explain anything to me. I assumed the dolly was in the truck something told me to pull over and check. No dolly and truck I had to drive back to get it. When I looked at the fuel the paperwork said it was a three-quarter tank put the fuel gauge showed me 5/8 of a tank and when I told him. He asked me why didn’t you get the text message. Again nothing was explain to me. It was very frustrating and I didn’t like being talked to as a child. He could’ve been a little bit more friendlier. He didn’t know my situation and what I was going through. He needs to be more sensitive towards the customers. If I ever need a U-Haul I will definitely not go back there
Charmain PStaff could use improvement in speaking with customers, and process for reserving needs to be more detailed in regard to whose name is on the reservation.
James DVan had trash inside, guy who worked there was rude
Christopher SGreat Customer Service
Richard BFront desk person was nice and helpful.
Andon NJose was helpful!
KATHYRN MJose was very nice and helpful and renting the truck was easy. Also, when I needed to adjust things, the agent that helped me online was also very nice and helpful. U-Haul made my move so much easier!
Jacqueline WThe customer service of the representative that helped us was rude and impatient. He kept emphasizing that he’s a filiated with the third-party company and the delays are not his fault it’s U-Haul’s fault
Christina MThe receptionist(Jose) was rude from the start. I can tell based on his demeanor, he hates his job and maybe life, but don’t take it out on your customers, buddy. Uhaul, You don’t want someone like him representing your company/business
Vien DIt was very hard to find out where we would go get the key at. When I asked the person at the location he said that he don’t open until 9 am
David FCustomer service was amazing
Loc PIt was quick and easy! Thank you!
Ingrid O