The pickup location was not a professional location. It was out of someone’s yard and it was completely unattended. There was garbage and beer cans around the yard where the pickup area was. The pickup and check in process was difficult particularly because of the lack of cell service and WiFi connectivity in the area. There was a person who drove up at one point who wasn’t affiliated with the business who was no help at all but the person running the business was nowhere to be found. It took us 2 full hours to complete the check in and pick up process. Very unhappy to say the least. I was told when I called the U-Haul customer service line that a manager would be contacting me regarding this matter but no word and that was the day we picked up the truck which was Sunday the 24th and it is now Friday.
Daniel F
Customer Reviews for PTO Freight And Logistics
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not a very clear location, nobody available at 4pm with the hours stating open till 7
Tammy HThe guy was nice but reeked of marijuana, I won't be using this location again.
Sarah AThe man was great. Very friendly
ADAM MTrash everywhere and junk sitting around the house. The man helping us was kind and knew his stuff but the location made me want to turn around and try somewhere else.
MARLEIGH CN/A
JOSHUA GThe young man was very courteous and helpful.
james bBetter maintenance on the truck. It felt like the transmission was slipping and or it needs a tune up.
Kerry HGreat customer service help me to end to get everything don't and rented thank u Mr prince for giving great service
John CBigger sign
MARK B