Customer Reviews for Puffs A Lot
(U-Haul Neighborhood Dealer)

222 reviews

2712 Sparta St   Mc Minnville, TN 37110

(931) 507-7875

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 4 pm
  • Sun: 12 pm - 4 pm

Services at this Location:

Contact Us

(931) 507-7875

2712 Sparta St
Mc Minnville, TN 37110

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 4 pm
  • Sun: 12 pm - 4 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

DANNY H. 
Rating:
5.0

Customer did not leave a comment.

KODY T. 
Rating:
4.0

Customer did not leave a comment.

RUBY D. 
Rating:
5.0

Customer did not leave a comment.

APRIL C. 
Rating:
4.0

Customer did not leave a comment.

KENNETH D. 
Rating:
5.0

After having more issues with the Uhaul app, and the web application I will be showing up in person to do future rentals. Both the web app & the app are simply unift for their purpose. The online/app issues are much too aggravating. By the way - the flippin' idiot that came up with the idea that the customer can't schedule 24 hours for an in-town move needs to be fired. That BS is fine, if you just need to move a few boxes or a couple of pieces of furniture - it is TOTALLY INADEQUATE for moving. Which is your primary function.

Harry B. 
Rating:
5.0

Not sure what can be done to improve this location. The gentleman that works at this location is courteous and pretty quick at getting you check in and out! Have used this location several times and it's always been good service.

JAMIE L. 
Rating:
5.0

All Good here!

DOUGLAS H. 
Rating:
5.0

Customer did not leave a comment.

Joe C. 
Rating:
4.0

Customer did not leave a comment.

Jose Antonio E. 
Rating:
5.0

Customer did not leave a comment.

ERIC D. 
Rating:
3.0

Customer did not leave a comment.

JASON G. 
Rating:
5.0

Drop off was great thanks to the staff there at that location.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

Jaikanthan S. 
Rating:
5.0

Never had a better experience with U-Haul. I'll definitely use this location again when needed

JEREMY B. 
Rating:
4.0

Customer did not leave a comment.

DARRELL W. 
Rating:
3.0

The employee probably needs to pay better attention to when the U-Haul actually got took back instead of calling 2days later and saying "When are you going to bring the U-Haul back that you got Thursday night it's 2 days later and I don't have it back yet.". I took that U-Haul back the same night I used it. Just little rude customer service was uncalled for when the employee obviously didn't check his Dropbox for the U-Haul keys which is where I put the U-Haul keys after I locked it up and put the keys in Dropbox which is where I was told to put keys after hours.

DUSTIN C. 
Rating:
5.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

nothing to improve, it was quick and easy.Person behind the desk had reservation ready and off I went.

LOU S. 
Rating:
5.0

Customer did not leave a comment.

MISTY D. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
4.0

I was not there for the drop off, but did not hear any complaints

Jack W. 
Rating:
5.0

Customer did not leave a comment.

steve M. 
Rating:
4.0

Ordered a dollie, but did not get one.

Rick T. 
Rating:
2.0

I apparently turned it into his overflow... could not find the location, there was no personnel around, my rental was due at 8 and they didn't open till 10, and I had to leave the keys in the visor...

Leann B. 
Rating:
5.0

Great service, great equipment.

RAYMOND H. 
Rating:
5.0

Customer did not leave a comment.

Julie H. 
Rating:
4.0

The turn in vehicle was a nightmare. Store was closed so had to complete on line. 30mins. Wouldn't take information. Picture after picture after picture. Torturous experience. Engineering degree, technology sales, rent cars every week of the year in cities across the nation. Do some serious coding to simplify the damn rental return process when the location is closed.

ROBERT E. 
Rating:
5.0

The guy who handled my transaction was great

PATSY H. 
Rating:
5.0

Easy to work with

AMANDA S. 
Rating:
5.0

Customer did not leave a comment.

CHANCE V. 
Rating:
5.0

Customer did not leave a comment.

ROGER P. 
Rating:
5.0

Customer did not leave a comment.

Paul F. 
Rating:
1.0

Drop off location had overpowering marijuana smell. Worker was nice and helpful, but definitely not a family friendly place. Not a commentary on Puff N Stuff, but about Uhaul in general: HORRIBLE EXPERIENCE WITH FINDING A DROP OFF LOCATION!!! We asked to return in Tullahoma, TN. We were sent to Manchester, TN over half an hour away to a muddy junkyard with no one there and no way to turn around in the pouring rain. We called Uhaul multiple times and were hung up on, told the woman couldn't help us & hung up on again, on hold for over 20 minutes and then hung up on — we could not get anyone to help us. We drove to the Uhaul location in Tullahoma, TN and found that it was closed with no one there. We continued to try to call Uhaul as we drove over an hour to Murfreesboro, TN in an attempt to find a person and return the trailer. In Murfreesboro, we were told they could not accept the trailer and we had to call Uhaul AGAIN. Despite us telling the woman we had called multiple times and could not get anyone on the phone to help us, she refused to make any attempts to help us. We FINALLY reached someone at Uhaul over the phone and were told that we had to drive ANOTHER HOUR to McMinville, TN. She stated that she had extended our drop off time and there would be no further charges. When we got to McMinville, TN, we found that she had NOT kept her word and there were charges for dropping the trailer off after 10 am that day. The gentleman in McMinville was helpful and was able to reverse the additional charges. Overall, this was a HORRIBLE EXPERIENCE! It cost us over four hours of messing around time and an extra tank of gas.

Melissa T. 
Rating:
5.0

Customer did not leave a comment.

COREY M. 
Rating:
5.0

Stay the Same The Guy that helped me was a Nice Guy

CORTEX B. 
Rating:
5.0

Customer did not leave a comment.

scott N. 
Rating:
5.0

Customer did not leave a comment.

SAMMY C. 
Rating:
5.0

Very friendly and knowledgeable.

BERNARD R. 
Rating:
4.0

Customer did not leave a comment.

Jody M. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
4.0

Customer did not leave a comment.

Tyra A. 
Rating:
5.0

Everything was good

James M. 
Rating:
5.0

Very expensive.

JASON L. 
Rating:
2.0

did not assist with loading 2 wheel carts and was very hard to get in touch with via phone. Not sure they really care just making money

DONALD C. 
Rating:
4.0

Customer did not leave a comment.

Aleck R. 
Rating:
5.0

Overall can't complain. Great customer service 👏.

GROVER W. 
Rating:
5.0

Customer did not leave a comment.

BILLIE V. 
Rating:
5.0

Customer did not leave a comment.

RHONDA M. 
Rating:
4.0

Customer did not leave a comment.

RICHARD M. 
Rating:
2.0

I am extremely disappointed with my experience with UHAUL. I made a reservation on 7/11 to pick up a truck & auto transport trailer from UHAUL on 7/16 from the Morrison, TN to Jonesboro, AR. Total for truck, trailer & insurance came to $579.00. Well, unfortunately Morrison Hardware didn't have a truck available on the date of my reservation, so I was referred to Sparta St in McMinnville. Great, right? Not exactly. Yes, they had the truck, but he didn't have the auto transport I had booked. Luckily the Morrison location did have the auto transport, so I picked it up there. What no one told me is that by splitting my reservation, my bill would nearly be doubled. I ended up being charged $529.93 for the 15 foot truck we rented, and billed $428.45 for the trailer. When I called the Morrison location today, I told them it looked as it maybe I was billed as if I was using my personal vehicle to tow the trailer and not the UHAUL. They couldn't see where they had entered anything incorrectly & referred me to call (800) GOUHAUL. I spoke with a very sweet lady there by the name of Katrina. She was very helpful. Notated the issues. Expressed that she was sorry for my inconvenience. She also told me that the auto transport wasn't showing that it had been turned in at UHAUL in Jonesboro, AR, and I told her it was turned in with the truck on Saturday. She said unfortunately she couldn't help me, but that the TN Scheduling Dept would be able to. A lady by the name of Nikki took over from there. Nikki wasn't as helpful as Ms. Katrina. In fact she seemed to want to antagonize me. She also didn't see there was any fault by UHAUL. Apparently it's all my fault that I was billed $369.38 more because I chose not to pick both items up at the same location. What choice did I have? On top of that, absolutely no one brought that to my attention. Any business can make a mistake, but you should provide good customer service & admit fault when there is fault & take the appropriate measures to fix what can be fixed. The end. Lesson learned. Never again will I choose UHAUL.

CANDICE G. 
Rating:
5.0

Customer did not leave a comment.

KRISTOPHER B. 
Rating:
5.0

The staff was super helpful and nice. They gave me a lot of information about the size and prices of everything. The trailer was in good condition, and I said yes it was clean because I don't know protocol, however I would prefer it to be swept out. Our furniture got very dirty in the trailer. It was a leather couch so I was able to just wipe it off with some leather cleaner.

RYAN L. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
5.0

Everything was good as expected...thank you

FRANKLIN M. 
Rating:
3.0

Truck was not clean. I had to clean trash, and dropped snacks out of the cab. Back of truck had not been swept.

SCOTT W. 
Rating:
5.0

Customer did not leave a comment.

TRACY R. 
Rating:
5.0

Customer did not leave a comment.

NEWTON M. 
Rating:
5.0

Customer did not leave a comment.

BENITA G. 
Rating:
5.0

Great location with friendly and helpful staff.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
5.0

This is our go to location for our area. We have never had ANY issues!

JAMIE L. 
Rating:
5.0

Brandon was very helpful all along.

CAMELIA H. 
Rating:
3.0

The truck drove and stopped OK but the exhaust was so loud inside the cab it was almost unbearable. The sales person told me it had an exhaust leak but would not have rented the truck if I had known it was that loud.

DAVID H. 
Rating:
5.0

Brandon is very friendly and customer service oriented.

Thomas D. 
Rating:
5.0

Staff very helpful

STEVEN M. 
Rating:
5.0

Everything which great

MATTHEW L. 
Rating:
5.0

Great place for trailers. Very responsive to customer needs.

Thomas D. 
Rating:
4.0

They didn't have time to clean it because it had just been there only about a half hour before I picked it up but they need to be cleaned every now and then

JEFFREY G. 
Rating:
3.0

Customer did not leave a comment.

Vincent Z. 
Rating:
1.0

Mobile checkout is a nightmare and buggy. Fix it before charging people if they don't use the broken program.

EZEKIEL K. 
Rating:
5.0

Customer did not leave a comment.

Candace M. 
Rating:
5.0

I would honesty rather you guys allow the $25 for cleaning and sweeping to be taken off of the final price before drop off. I'm worried I will not get that back due to the gentleman being very kind but quick in checking me out.. I also believe you should most definitely put the tax rates on the website/app.. this caused me to go over on budget and gas on my credit card.

Isaiah J. S. 
Rating:
5.0

Very friendly and proactive in meeting future needs of clients.

Thomas D. 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
5.0

No improvements. The service at this location was spot on.

Thomas D. 
Rating:
5.0

PROFESSIONAL ORGANIZATION

DARRELL T. 
Rating:
5.0

everything was fantastic

THOMAS B. 
Rating:
3.0

Customer did not leave a comment.

STEVEN H. 
Rating:
5.0

Customer did not leave a comment.

DALTON M. 
Rating:
5.0

I only needed a small trailer for 2-3 hours to haul a lawnmower and had to pay $30 for a 24 hour rental. Having a 4 hour rental option for less would not have left me with a feeling of waste.

RODNEY H. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL V. 
Rating:
5.0

Customer did not leave a comment.

Shane S. 
Rating:
5.0

Customer did not leave a comment.

Mary J. 
Rating:
5.0

Customer did not leave a comment.

Aaron H. 
Rating:
5.0

Easier transaction. Thanks

THEODORE M. 
Rating:
3.0

Have counter person or someone hook up trailer and check for safety before customer leaves property. No unsullied rep left the building I was in a hurry to pick up by 4 m what I was renting trailer for. I paid he said thanks, you don't need help do you. So when I opened trailer this is what is was met with. I want to be credited back the cleaning fee!

KENNETH K. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
5.0

No issues. Fast and friendly!

Ben S. 
Rating:
4.0

Customer did not leave a comment.

KAREN M. 
Rating:
4.0

Very busy, but great service

Thomas M. 
Rating:
5.0

Great customer service! Will do business with owner again!

CHANDA M. 
Rating:
5.0

It's great as it is...I was very happy

Patricia O. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY C. 
Rating:
3.0

Customer did not leave a comment.

Terry L. 
Rating:
5.0

Customer did not leave a comment.

CARL M. 
Rating:
5.0

Great experience with Uhaul...Puffs alot owner was really nice and was able to help me without hesitation...I give Uhaul and puffs alot 5🌟🌟🌟🌟🌟

TAMMY W. 
Rating:
4.0

Customer did not leave a comment.

AARON H. 
No reviews have been submitted for this location.

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