Customer Reviews for Pump N Munch
(U-Haul Neighborhood Dealer)

Rating:

1.0

Our pickup location was changed to the Pump N Munch the day before pickup. When we arrived to pick up the truck the clerk claimed that he couldn't complete the pickup transaction on the store's iPad (not sure if it was an iPad problem, software problem, or employee training problem because we couldn't really understand what he was saying). We had to add the U-Haul app to our phone and complete the pickup that way. The app is horrible. It was difficult to progress to the next step after entering information, and it required 3 or 4 phone calls to U-Haul support. The support people were actually helpful on the phone though, so shout-out to them. After way too long trying to fight with the app and multiple phone calls, and a phone call from U-Haul to our emergency contact to vet us (really?, after we pre-reserved the truck and gave our credit card information when making the reservation) we finally got the magic confirmation number to show the store clerk so he would hand over the key to the truck. We had also reserved furniture pads and a dolly, but they were not in the truck when we picked it up at the Pump N Munch, so we had to go to another U-Haul location to pick those items up.

Rating:

1.0

Communication, accountability, transparency and accuracy. I was intentionally overcharged for both mileage and gas. And even the refund amount that was issued was also incorrect. Had I not kept pictures and receipt, I wouldn’t have been able to challenge the bill.

Rating:

1.0

Look over the truck before giving it to someone

Rating:

3.0

The location I picked the truck up at the back of the truck was dirty and the dash board was dirty

Rating:

1.0

They over charge you

Rating:

1.0

Wasnt even sure i was dropping the truck at the right location. Entire conversation. ‘Is this where i drop the truck’ reply ‘yes’. End of conversation.

Rating:

3.0

I didn't get the dolly's that I paid for.

Rating:

3.0

We did a local one way rental. The reps were extremely helpful in setting this up for us. Thank you.

Rating:

1.0

This place will charge you even after you have return your uhaul rental an extra 3 days. If I didn’t receive a notification on the charges from my bank I would’ve never caught it. This place I will never again or recommend anyone to rent from. They should loose their contract with uhaul. I’m pretty sure they have gotten away in the past or on people that didn’t pay attention to these charges.

Rating:

1.0

The truck was dirty and the people were really rude.

Rating:

1.0

System was down, took almost 30 minutes to get it, just to find none of the equipment I needed was in the truck, and the truck HAD ALMOST NO FUEL!

Rating:

1.0

Truck only had 1/4 tank of gas and nearly 400 miles more on it than it was supposed to

Rating:

1.0

Uhaul added incorrect charges to our bill and is now being non-responsive. Feel completely cheated out of money.

Rating:

3.0

When you say it’s a quote actually say what you mean or at least make sure they’re is clarity

Rating:

2.0

I specifically asked to pick up my truck at 7am. The truck was not set up for 24/7 pick up service so my truck was delayed until they were “open” at 9am. I had to push back my movers. When I arrived at 835 so I could be there right at 9 when it “opened”, the gas station was already open so I probably could have picked up my truck when originally intended and avoid a huge headache.

Rating:

2.0

Only one staff peson running the entire gas station and had to go back and forth between all customers and myself to get me checked in. Truck only had 17 miles to empty in the tank when I picked it up. I had thought it needed to be at least at 1/4 of a tank. Very disappointing.

Rating:

1.0

The gas was not full when I rented it so I got charged for my gas and the missing gas.and there is an extra charge of 66 dollars and I can't get a hold of anyone to tell me why

Rating:

1.0

charged for extras days despite the fact that I had returned the truck on time

Rating:

1.0

Truck seemed like it was going to break down barely could get on the highway and I actually need a partial refund

Rating:

1.0

Poor communication terrible equipment and the worst customer service with pick up and return and truck was leaking

Rating:

3.0

See other comment. Very unhappy with Uhaul. Locations were fine.

Rating:

1.0

The charged even when I didn't have the truck. Don't rent from them. They return the truck late. Big mistake by using that location

Rating:

3.0

The area was a bit sketchy.