The vehicle was soo dirty/dusty inside. Made my sinus act up.
LEO W
Customer Reviews for Q C Pit Lane
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great experience would definitely recommend to anyone
CAMERON MWas a little delay with pickup due to vehicle was just dropped off to location
MY NNot a thing your doing just fine
Sherell GThe experience was very professional . I would highly recommend this this U-Haul location to all of my friends and family.
LYNN DIt was a drop off gas station so myself & sister had to disconnect the trailer ourselves in the rain. I do not recommend dropping off something like that where there no one there to help you. Dropping off a truck yes that fine but anything else no. What if you have a customer that cant do those thing.
JOBINA PI have no words
Tramelia EThis owner charges you An unauthorized $20 if you drop it off after hours even if you use U-Haul app I have talked to U-Haul and they have Told me I should’ve been charged $88 and some change and was charged $108.
Kevin MKeep it the same
Lloyd R.
alejandro eVery easy drop off location. Thank you.
Albert CMy account was overcharged and no one can figure out that’s going on
amanda dvery friendly people.
Francis MMy equipment was not clean. There was very little help from clerk at location.
Marc CI got charged to 240 plus dollars I told because I dropped a tow dolly at a different location approximately 6 miles apart. I promise you as much as I have rented from this company in the past, I WILL NEVER SPEND ANOTHER DIME AT U-HAUL!
Vernon BDrop of was easy
Lorne LThe owner was helpful and made getting the van and the vehicle tow very convenient during a stressful time. He helped us finish loading the pick up on the auto transport and made sure it was ready to roll.
Gary WGood
Juan TPerfect location for me. Thanks
James SNothing keep doing a good job!!!!
Terence PThe 1st company I booked with was trash. Kim in customer scheduling called me unexpectedly, while I was tryn to figure out what to do...she found this service... kudos to Kim, asset to Uhaul!
PAMELA CThe WORST place I've ever rented a Uhaul from! I rented a uhaul from this location. I returned the vehicle within 1 1/2 hour!! I gave him my exact mileage and he gave me the complete amount of my purchase. Upon returning the vehicle he did not have time to check it with me. Told me my transaction was complete! Today I receive another additional charge!! No way possible. I literally went down the street and back! Also the truck was in horrible shape! I will NEVER rent at this location again! This man is a rip off!! Uhaul should be ashamed to even allow him to be a dealer with so many horrible complaints! So sad for uhaul! Moving forward I'll give my business to another truck rental company! Terrible! Terrible! Terrible service!
SHARMERIA JManager was fantastic
James STires on trailer were bad
DEBORAH MThe cargo area was filthy, there was no windshield washer fluid. Even after checking in with the app, the guy at the desk had a hard time finding my reservation. The location added 20 miles to my rental and was only available several hours after my initial booking time.
R SThe guy did not exit the store to conduct an inspection or check the mileage and when I left I received an additional charge for mileage. He should’ve completed the sale before I left. That’s not fair
Renata WVery clean store! Staff was very fast and friendly! Definitely would recommend!!!
JESSICA SI would recommend if that person lived out in Meraux. I got my truck a day earlier and glad i did. I did not know that i had to pick up the truck at another location which was way out the way and 2 hrs drive. So I was not happy at all. You all should not moved a location once a client reserved at a specific location . PS the bright lights on the truck sucks .
TAMMY BI had to hook up a security chain and get underneath my own vehicle to hook that up. That was completely unprofessional for the employee to not do that and have the customer hook up his own car.
Justin JHuge problem and inconvenience to reserve pickup at one location and get there and they don’t have tow dolly you reserved and you have to drive miles to another location to pickup....
ISAAC CNidal could not have been more pleasant to deal with. He made this an easy experience both picking up and dropping off. If I need another Uhaul in the future, I will be calling Nidal. Thanks Nidal!
DIANNE AEverything was great
Cynda Mthis location is a convenience store. There was 1 man working when we picked the truck up and was not able to exit the store to check the truck with me . When I returned the truck, there was 1 woman working , she knew absolutely nothing, could not check the truck with me either. She just said "Leave it, if there's a problem he will call you" I went out to my car and reviewed my paperwork and had a question, so I got out of my vehicle to go back in to ask and the store was locked. I waited in the parking lot about 15 minutes , maybe a little more for her to unlock the store and address my question - to which her answer was "I don't know anything about the UHaul rentals" The experience felt uncomfortable.
Kerry FGentleman went above and beyond to help us.
Connie MMake sure the equipment reserved for renting is really available.
Ericka GOn return of the equipment, The guy that checked me back in was very rude and disrespectful. I’ve never rented from Uhaul and was mistreated in such away. This isn’t the way a customer who is spending their money to be handled. Before I left he was on the phone with his wife who just got in an accident, so he was upset about that but I wasn’t the one who cause the accident. He should have put his personal life aside and focus on me as being a valued customer. This service at this location was horrible and this makes me not want to do busyness and tell my family and friends to tell their friends and family not to ever use Uhaul again. He was screaming saying the truck wasn’t clean ad that I didn’t put gas in the truck . When I have pictures it was done. He diffidently need to work on his social skills. I don’t ever want someone else to have this horrific experience ever.
sedra wNot helpful no one was thereto receive the truck had to leave it with a cashier
Roger FTruck was raggedy could not even go where I needed to go out of fear that truck would stall, the truck shook like a baby in the cold, the que time at the uhual location was ridiculous took ovee an hour to get the truck!
Terry VGreat location very friendly and helpful.
Larry BSince this location did not offer hitch balls, I had to go to another location to buy one.
Jim JGive free in town miles . Stop charging 1.09 a mile
VICTOR LHad to hitch trailer without assistance from store employee when picking up, which is difficult when trailers dont have a jack! Same situation when dropping off... total lack of assistance.
Nicholas BHave more choices available. I ordered the small truck, but I had to take the next size up because no small truck was available.
Paul HHave more than one worker in the store. I was told I had to wait until there were no customers gas station until the rep/cashier could inspect the truck and provide me with my receipt bc he couldn’t leave the register!!!!
Maria LI was charged a completely different amount from what my paperwork showed.
Christa Wthey where very nice
Annette DEverything was excellent from the time I pickup to the time I returned very smooth process. So you don't have to change anything so when I need to rent again I will defiantly come back to this same place.
linda t