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Faith R
Customer Reviews for Quality Guns and Reloading Supplies
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We had booked on line to pick up the u-haul truck in Shelby MT which was 3 blocks from the train station. Which was our only transportation u-haul informed us that there wasn't a truck available in Shelby to pick up because they didn't have a driver to take it there. The closes location was Great Falls MT. My 77 year mother and I were left stranded. Once we found a way to pickup the truck 80 miles away we were given a inferior dangerous truck that broke down in the middle of the trip. We are still waiting for u-haul to reach out to us how to help resolve this situation. My mother and I lives were put in endangerment with u-haul faulty equipment and left stranded out in no where.
TIMOTHY LIt’s not the location that presented any problems. The app was wonky—no options for picking up a truck without speaking with UHaul traffic controllers I called eight times—waited on hold four times and got hung up on all four times when the operator came on. Then tried the call-back option and got disconnected all four times when they finally got on the line. Had to call a local office for a reliable number. Once I spoke with traffic co from and they could direct me to the lock box with the combination, everything went well. Stress on moving day, however, was unwelcome.
Matthew RVery easy drop off
Mary ABetter inspection on vehicle, had a squeaky belt
Gage SAwesome, guys were on the ball. Dolly great shape new tires 👌
Larry NI had no issue. They had what i needed when i needed it. Older gentlemen was the main guy but nice and friendly. Cant complain for what i wanted and got.
Corey RThe bed of the truck was dirty. Battery was dead on the truck and had to be jump started 4-5 times. Worst experience I have ever had.
Austin PExcellent customer service
PJ SThe fees tied to renting the U-Haul is ridiculous. You pay a daily rental fee, plus miles, plus environmental fee. With no kind of reimbursement if you return the equipment early.
Jared AGentleman was polite and helped us get in and out without any problems.
Austin AStaff was friendly and knowledgeable. They quickly connected the trailer and tested all connections for me.
Kevin Mit was after hours and I went on to use the app. said that I was not in the system so I had to get ahold of the gentlemen that I rented the u-haul from and he gave me the 1-800 # and I called and she said no problem.
norma bTruck windshield dirty, no washer fluid. No staff onsite when I returned it and couldn’t get a signal to check the truck in. Nasty Vm left by Bill
Kathy BMy brother in law works for one that is closer to me but will comeback to this one every time.
Ron MA reverse light was out and the right front fender was cracked, but the truck ran beautifully.
SCOTT AThe gentlemen that assisted me was very helpful, friendly and speedy. I would very much recommend this location for pickup.
Jacque MNot much. I thought the service was great. The personnel were friendly and they gave thorough explanations concerning the use of the equipment and the best way to handle moving the vehicle safely. They made sure that i understood the whole procedure completely after i explained i had never transported a car this way before.
Lance HGreat staff, in and out fast.
Dustin FBill was the best,
THOMAS VThe minute the trailer was plugged in, it kept blowing my turn signal fuses, it had to be replaced 6 times before we reached our final destination.
Patrick TGreat customer service, employee was so helpful and polite.
Joseph SThe staff is very personable. I appreciated the time they took to ensure everything was correct and the truck was ready to go. Great experience!
Laurie PI don't see any need for improvement. You're very courteous and helpful and I would recommend him to anybody thank you
rebecca hI was forced to use this location 100 miles away from my location due to no uhaul locations closer having the correct equipment. The staff here were helpful.
BRIAN KI am very grateful for the great service and will always be checking this location first for Uhaul availability.
Jay AWELL NOT MUCH YOU CAN DO, EVERY THING WAS GREAT AND THE CHARGES WERE VERY AFFORDABLE. i HAVE ALREADY TOLD A COUPLE OF FRIENDS ABOUT THE GREAT SERVICE .GREAT GUY AND PLEASANT TO DEAL WITH.
adam sYou can start by not renting trucks to people going across state lines that are unsafe!
Sean MCustomer service was amazing! Parking lot was full of snow, and we got stuck trying to pull the trailer out of the lot. All the guys working at the store came out and shoveled us out. Amazing! Thanks again, guys!
Timothy RThe uhaul smelled like cigarette smoke. Shop was seedy.
matthew sNone, I showed up 1 hour before scheduled pickup. Was helped ASAP and out the door quickly!
KENNETH CThese guys could not have been friendlier or more helpful. I would not hesitate to use them again.
Steve II think everything went perfectly!
CHRISTOPHER CBill was very helpful and patient with me and my questions.
becky mMy favorite U-Haul location! Many, many thanks to Bill, Jack, Jack and Mike for their help and kindness. I highly recommend these folks and plan to use this location whenever I use U-Haul for moving stuff to my retirement home. I can't say enough to express my gratitude - they are SUPER!
Linda BGreat service and personal.
MARK MExtremely impressed with the trucks comfort and performance...perfect!
guy hGreat and friendly service!
CASEY SRepresentative was very professional, courteous, helpful. Would use this location again!
Eric HHe was so helpful and pleasant and after dealing with the rude people on central west location I was so happy to find this other location that I can come to from now on. Loved visiting with him and how helpful he was to me
MARLA GThe location needs more parking space for large trucks
Johnny HI had a great experience with Quality Guns, it was Triangle Glass in Cut Bank that are untrustworthy. Spoke in person and told they would have trailer waiting for me and then told by Uhaul 10 hours before that it is unavailable and "a reservation is not a guarantee." So had paid folks to help and ready, but had to drive 120 miles one way to get one from Quality Guns. I'll never use Uhaul reservation system again. Broke business model.
David KGreat guys, efficient, helpful, fast.
sereta tFast and easy to use
Brenda B