Great rental experience! Easy, efficient, never had to worry..
NANCY P
Customer Reviews for Quick Pick
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Drop off was wrong address that I gave them. It was the worse experience I ever had. we are not rent for U-Haul again.
William CBut
Tatjana SThis is without a doubt the most bizarre and poor experience I’ve had renting from U-Haul. I was charged for equipment that I reserved but was not present. The pickup location is a convenience store with a couple of trucks. I was pressured to return the truck well before my return time because they overbooked their trucks. I will carry furniture on my back for miles before ever returning to this location
Alec PI picked the truck with 11 miles to empty. The truck was extremely dirty. While discussing rental with colleague, I found out I could have saved $200 renting a truck from HD. ($150/day unlimited miles). I only needed the truck one day. I kept it for 2 just for the convenience of cleaning it the next morning instead of at night. So, dirty truck, empty gas gas, and $200 more than your competitor.
Scott GTruck not ready . Had to drive around to locate a truck and this made me late and not able to see my surgeon . NOT HAPPY !
LOUIS DSmall store with a few trucks, quick in and out. Best Uhaul experience I've ever had.
NORMA SThere was an extra charge $15 for protection that I didn't add when I reserve. I called and the person took my information and I haven't received a call back yet.
SABRINA PGood experience
CHANDRASHEKAR YIt took an hour to get the truck. We ordered the mattress cover & hand truck and they didn't have it. The attendant had to take care of customers in between taking care of us. Not the best customer care service.
JULIO DThis location was terrible they don't hook up equipment for safety and charge 20$ to do so . One employee for the store writing you up your contact and working the register at the same time so the proses takes more time.
Jose VI did not get the dolly
Sara GThe keep of the truck it cut off twice and it was shaking
RENA CThe person there at this location had no idea what he was doing...never checked the trailor lights and never tightened the trailer hitch on the ball. After I drove 20 miles with no lights and got home I checked them to make sure they were working..that's when I found all of this out...I contacted uhaul at the 800 number on the app and they sent a person out right away to fix the bad wiring..
Robert LThe best no improvements needed.
ADRIJANA ZIt was after hours. They were closed. My rating for this location is generic. I have to choose something but both answers are inaccurate because I had no experience.
Yaasmine CYou did not fill the truck with the gas amount & I got penalized for leaving the truck with more gas than handed to me with.
Benny D