This experience was by far the best since using Uhaul
Jonathon B.
Customer Reviews for Quick Slick Lube
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The right front drive lights are not the same as the left.
Johni W.The trucks are fine but the owner is not.
Joshua V.U-Haul trailer drop off. Pretty sure the bald headed, beer belly, 50+ something owner(?) was named Dick. Went in, Mr. Dick said nothing while behind desk—no greeting or acknowledgement as I stood there momentarily. I said I have a trailer drop off. Mr. Dick said “I'm very busy, I'm working.†I said “OK, then would you like it?†Only then did he look up at me for the first time and said “I said I'm very busy, I'm working right now. Go outside and wait.†I said nothing, almost got to the door and he asked “where is it?†I pointed to the back side I was on. Waited at least 15 minutes. By this time I was beginning to start looking for another drop point. But noticed Mr. Dick in my side mirror at my door in my blind spot behind me. Rolled the window down and he immediately arrogantly questioned “You started to unhook this? Who hooked this up?†I said “I unplugged the lights.†Then Mr. Dick started in, “Who hooked it up? My chains are scratched up.†(seriously—those were his exact words “My chains are scratched up.â€) I asked “Where do you want this?†with no other acknowledgement. He glared at me quietly fuming behind me like a cop on a traffic stop with me in my driver's seat looking back at him. He didn't answer. I asked “-- the trailer? (as in, where?)†Then he said “You need to slow down.†Then he gave the instruction. I parked it, got out and Mr. Dick started going off about how it wasn't hooked up right and that he was going to turn in whoever hooked it up, started taking pictures, and keep going on about his new chains being scratched up. I kept quiet because as a long haired out of state Navy veteran in a small Texas town I knew this could get even uglier and I'd be the one in jail accused of sorts of crap. When he thought he had berated me enough, he said “you can go.†Of course I left promptly. I had just driven over 600 miles and 11 hours since 1 AM, with a 30 minute museum delivery that took 30 minutes. “Fortunately†the trailer drop off was on the next street. Unfortunately I had to deal with this guy who was aggressive, rude, unprofessional, and a real jerk. U-Haul got their trailer back 3 days early. Got a heap of thanks for that—NOT. And I guess Dick can compare his pictures to the ones that the U-Haul agent took when it was hooked up predestination. Cause I sure didn't unhook that thing in the middle of the trip.
anthony S.Everything was great!
Dicksy P.Owner took care of me
Ronald S.One of the lights on the tow dolly did not work. Someone had to be called out for repairs. It took close to 2 hours for the person to arrive. My issue is that there was another trailer 3 blocks away and I was not allowed to use it.
Scott H.Scott is awsome... keep up the good work .. thank u for ur friendly & awsome customer service
TABETH S.The staff at this location were great and had everything prepared and explained everything to me very well. The automated texts sent were contradictory, and not all the links worked. And I was not able to check-in online.
Alison O.Not open on Sunday
David G.Ac didn't work
MICHAEL G.N/A
Alan M.Change the man in charge
Johnny G.Friendly and easy process
Becky E.They were very friendly and very nice would recommend drop off location to anyone they were fantastic
kelly C.They were extremely friendly and helpful and made the process very easy would recommend them to anyone they were fantastic
kelly C.Not a thing! One of the best experiences I've had renting anything!
MICHAEL T.Great service.
John H.Don't let someone book a reservation for a truck on a day when it's closed and tell me the keys out there and it's not. Had to move that day and had no truck.
Summer D.Not customer friendly at all.
Bonnie D.Work on Customer Service. Retrain your employees how to properly charge someone the correct amount without overcharging me. The person also yelled at me saying that I was wrong and that he in fact did not over charge me which he actually did.
Brian D.Best i ever had. Very friendly and was very helpful
scott D.one tire was low on air
Robert G.Scott at Quick Slick Lube was friendly and efficient. Great atmosphere in the office. Nice decor/ comfortable waiting area if you have to wait.
donald F.Was great just wish the truck had cruise control.
Jon C.none it was great
scott L.Great work
Terry T.The Uhaul dealer in Graham Texas was also a oil change business and the worker told me that he had to take care of all oil change customers before he could help me. Also I changed my order and the employee working could not complete the transaction. I had to wait on the owner to call me and complete the order over the phone.
Alan H.Only needed it for sunday and monday but had to rent for 3 days becouse it was closed on Sunday need to have a way to pick up on Sunday so I only pay for the days I needed it instead of having to take it for a extra day
DESTER B.At beginning of trip the air conditioning fan quit. Other than that very good.
ROSS L.First time to rent a truck. Very good experience.
mike F.They were already closed but good location. Easy to find.
gregory D.When you say if you return the equiptment early that youll get your money back then we should get our money back. The pick up location gave us a 2 day rental and said that if we used it for less then we would get the difference. We did not
scott I.MY EQUIPMENT WAS HAD FAULTY BRAKES AND LEAKED BRAKE FLUID, i COMPLAINED TO THE DROP OFF LOCATION AS THE CAR CARRIER KEPT JAMMING ON THE BRAKES AND BUMPING THE TRAILER HITCH. i NEED A CREDIT FOR THE INCONVENIENCE OF HAVING A EQUIPMENT THAT HAD BRAKES DRAGGING AND LOADING DOWN THE DRIVE TRAIN ON MY TRUCK.
ronald F.The gentleman that took care of us? Took care of us! We will use him again.
Charles H.I found it very unprofessional as someone from this location took my number from the order clearly and has text and called and even made an effort to messsge me through Facebook. I find this very unprofessional and uncomfortable! I am now worried this person also looked up my info and might have my address. This needed to be reported so this doesn't happen again.
Candess S.Wish this location was the first one that came up when I googled U-Haul in Graham, TX. At least he was open the listed hours!
dorothy W.this was over priced ! I could has rent local for under $60.and pull it both ways $140+ was to much!!
RANDY D.Very friendly and efficient.
RONALD B.N a
ronnie Q.Representative, Rusty Frieze, was extremely helpful in providing the UHaul at the last few minutes before closing time. He was professional, courteous and helpful in getting me set up with the truck. I highly recommend him him to anyone!!!
NANCY P.Fast, friendly and efficient service.
CATHERINE N.Great customer service ! I tried the other U-Haul dealer in town but was closed in the middle of the day when I went to pick up the trailer. So glad I had an option to use another shop. Thankyou !
KEITH U.great customer service -
Dale M.Be on time and appreciate your customers. Don't be rude and try to be helpful, it's not a secret business model a lot of companies do it day in and day out.
MARK C.