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LLOYD B
Customer Reviews for Quick Slick Lube
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I told them I was not returning the trailer, he put me down for local , when I went to leave the trailer in Kansas I was charged double for the clerks error
michael sNo issues. Friendly and helpful staff.
Brent HThere were two very large dogs that approached the truck. After being attacked previously, I was not comfortable just getting out of the truck. Even though I returned the truck with a quarter tank of gas, which is what I had upon pick up, I was charged an additional $20 for 2 gallons of gas which I was told it was short . This is unacceptable.
MARY DThe owner Scott was extremely rude. He was in a really bad mood. He blamed his mood on me, even though he was rude to me and other customers that walked into the shop. He made one customer so mad they left. I don’t believe that he needs to be a representing U-Haul moving is stressful enough without having that kind of attitude meet you..
ELIZABETH Fthe owner was super helpful
MARIBEL PQuick in and out!!
GLEN TThe owner and staff at this location could not have been nicer or more professional. The reservation and payment process, however, was a catastrophe. I felt so sad for the clerk who tried repeatedly to enter my information, only to have it fail. She was embarrassed, and it wasn't her fault. Apparently, there was something wrong with the computer system. We finally completed the process, but it took an hour and a half. Everything else was first class.
randolph bEveryone was very helpful and kind, thank you.
daisy wwe dropped off after hours so didn't see anyone
Mark SWas Is Stated Is
Gil GScott is very nice and helpful. Definitely recommend Quick Slick not only for uhaul but personal vehicle care as well.
Louann LKeep doing what you’re doing.
Sherry WThis place was clean and professional.
Sean CUhaul is the best, customer service is great
Becky EThis location was amazing!
Shaylee NDropped off trailer after hours.
William MThis experience was by far the best since using Uhaul
Jonathon BThe right front drive lights are not the same as the left.
Johni WThe trucks are fine but the owner is not.
Joshua VU-Haul trailer drop off. Pretty sure the bald headed, beer belly, 50+ something owner(?) was named Dick. Went in, Mr. Dick said nothing while behind desk—no greeting or acknowledgement as I stood there momentarily. I said I have a trailer drop off. Mr. Dick said “I’m very busy, I’m working.” I said “OK, then would you like it?” Only then did he look up at me for the first time and said “I said I’m very busy, I’m working right now. Go outside and wait.” I said nothing, almost got to the door and he asked “where is it?” I pointed to the back side I was on. Waited at least 15 minutes. By this time I was beginning to start looking for another drop point. But noticed Mr. Dick in my side mirror at my door in my blind spot behind me. Rolled the window down and he immediately arrogantly questioned “You started to unhook this? Who hooked this up?” I said “I unplugged the lights.” Then Mr. Dick started in, “Who hooked it up? My chains are scratched up.” (seriously—those were his exact words “My chains are scratched up.”) I asked “Where do you want this?” with no other acknowledgement. He glared at me quietly fuming behind me like a cop on a traffic stop with me in my driver’s seat looking back at him. He didn’t answer. I asked “-- the trailer? (as in, where?)” Then he said “You need to slow down.” Then he gave the instruction. I parked it, got out and Mr. Dick started going off about how it wasn’t hooked up right and that he was going to turn in whoever hooked it up, started taking pictures, and keep going on about his new chains being scratched up. I kept quiet because as a long haired out of state Navy veteran in a small Texas town I knew this could get even uglier and I’d be the one in jail accused of sorts of crap. When he thought he had berated me enough, he said “you can go.” Of course I left promptly. I had just driven over 600 miles and 11 hours since 1 AM, with a 30 minute museum delivery that took 30 minutes. “Fortunately” the trailer drop off was on the next street. Unfortunately I had to deal with this guy who was aggressive, rude, unprofessional, and a real jerk. U-Haul got their trailer back 3 days early. Got a heap of thanks for that—NOT. And I guess Dick can compare his pictures to the ones that the U-Haul agent took when it was hooked up predestination. Cause I sure didn’t unhook that thing in the middle of the trip.
anthony sEverything was great!
Dicksy POwner took care of me
Ronald SOne of the lights on the tow dolly did not work. Someone had to be called out for repairs. It took close to 2 hours for the person to arrive. My issue is that there was another trailer 3 blocks away and I was not allowed to use it.
Scott HScott is awsome... keep up the good work .. thank u for ur friendly & awsome customer service
TABETH SThe staff at this location were great and had everything prepared and explained everything to me very well. The automated texts sent were contradictory, and not all the links worked. And I was not able to check-in online.
Alison ONot open on Sunday
David GAc didn't work
MICHAEL GN/A
Alan MChange the man in charge
Johnny GFriendly and easy process
Becky EThey were very friendly and very nice would recommend drop off location to anyone they were fantastic
kelly cThey were extremely friendly and helpful and made the process very easy would recommend them to anyone they were fantastic
kelly cNot a thing! One of the best experiences I’ve had renting anything!
MICHAEL TGreat service.
John HDon’t let someone book a reservation for a truck on a day when it’s closed and tell me the keys out there and it’s not. Had to move that day and had no truck.
Summer DNot customer friendly at all.
Bonnie DWork on Customer Service. Retrain your employees how to properly charge someone the correct amount without overcharging me. The person also yelled at me saying that I was wrong and that he in fact did not over charge me which he actually did.
Brian DBest i ever had. Very friendly and was very helpful
scott done tire was low on air
Robert GScott at Quick Slick Lube was friendly and efficient. Great atmosphere in the office. Nice decor/ comfortable waiting area if you have to wait.
donald FWas great just wish the truck had cruise control.
Jon Cnone it was great
scott l