the same as above
Yosef E
Customer Reviews for Quickway Diner & Quickway Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
you charge to much per mile at penske i only pay .19 a mile & i rent a lot i want todo a corporate account but
simon salways a pleasure to work with this location
Jeff Squick and good service
Arye LI was NEVER informed of any extra charges and fees, they never even mention a deposit amount until after I dropped it off and checked my bank account. I usually go to the one in Middletown but they had already ran out of their 10’ trucks so I had no choice but to go there, which will be the first and last time I rent from them. I understand being charged for miles, tax, etc but not the extra fees I was charged. Very disappointed!
cory hThe guy that stopped me and took the truck when I pulled in said I’m sorry it didn’t have any ac . That’s all he said. Then I forgot to put gas in it before returning and they charged me $50+ to put a couple gallons in it . When I picked it up it only had a little under half a tank. So I really don’t think I should’ve been charged for the few gallons when I returned it with a quarter tank.
TOMMY AStaff were great and made everything seamless
Anthony MGood service nice people working there
ADALBERTO SMr. Teek is always a pleasure to deal with. I have used this location before, and I will use it again in the future if the need arises. I would reccomend this location to anyone.
STEVEN SMr. T was professional, courteous and friendly. Equipment clean and functioned properly.
Andrel LFast sign up, easy to deal with, truck was clean and had supplies needed. Made everything easier then I thought it be
Tim GTruck leaked
JULIAN DEvery contact which, because our move got waylaid, and there were a lot of changes beyond our control. We had regular frequent contact., was met with kindness, efficiency, understanding a practical solution we were very grateful we were very pleased
THEODORE F | Overall ExperienceVery courteous and friendly. Quick transaction Highly recommend
Raymond RTeek and his team are responsive and provide excellent, timely customer service
Bruce KI was quoted $160 but when I picked up the truck it was $220. It was an online drop off and they tried to charge me for 33 additional miles at $1.50 a mile but I only used 5 additional miles. There was a place to note why you disagreed with the final bill, which I did and didn’t need to pay at the time. The message said someone from U-Haul would be in touch. No one ever reached out and a few weeks later they attempted to charge my card for the full amount.Luckily I lock my card when not using. I took a picture of the odometer before and after but I suggest that you just don’t use them at all.
Monica IEverything was great! Thank you so much.
Dina DExcellent location with helpful friend people - Returning the equipment was an easy process
DAVID NVery friendly service. My only comment toward improvement is, let the customers know about email / text coming that instructs the renter to photograph the vehicle .
Mike HAll good. Thanks for being open on Sunday.
Henry GThese guys are the best! Easy to work with, helpful and efficient.
Steve MThey were very good to me at the quickway diner location. He helped me put the trailer on as well. Excellent customer service. Will rent again from the quickway diner location.
Cory RI don't tell others what to do.
DAWN TCan't suggest a thing, service was great
George BMr. V was professional, helpful and friendly.
ANDREL LGreat service amazing staff quality trailers
MARTIN LVery helpful proprietor very smooth transaction from start to finish.
John DGreat customer service
Michael FThe rachets for the wheel harness were worn out and would not reverse the straps. I had to haul it to a local U-Haul location for assistance in resolving the issue and off-loading my car. Then I had to go to my local residence and take a Uber back to the U-Haul location to pick up my car. This added cost was $20.00 that I did not need to spend because of poor Maintenace and a NY local operator who gave me faulty equipment just to get it out of his inventory.
Edward STeek never disappoints! Excellent service and equipment every time.
Jose DEasy pickup and return. People were very friendly and hooked up the trailer for us. Will definitely rent from this location again.
Kimberly REverything went smooth and fast
FRANKA BVery helpful staff. Friendly and accommodating
Connie DAlways a pleasure to deal with.
Jeff SEverything was easy and went very well. There were no issues and I would definitely recommend your service to others .
Domnick RVery kind and professional
Gary KIt's all good
James SExcellent service! Manager very attentive to our needs. Highly recommend. We will use them again.
Patricia DI will be using the location from where I rented the U Haul trailer from I will most certainly will go back again. Nice fellow,
Alan OWould absolutely do it again and pass on? It's a friends and family, then it was excellent expert.
Lorenzo LEverybody was very friendly very helpful and I appreciate everything they did especially when I locked my phone in the truck but it would be nice if there was better signage as to where I would go for the rental business
LAWRNC GNothing, customer service was excellent. Thank you.
CLAYTON JWe were given a truck with a problem with the exhaust pipe. It was so loud we could not hear each other talk. The fumes from the exhaust pipe were so intense we were forced to ride with the windows open. We could not turn around and go back to u-haul to try and get a different truck due to the company’s high demand for trucks on Labor Day weekend. But the main reason was due to being on a time schedule that morning and had to arrive at our destination at a precise time.
doreen aWe've used this location a couple times as it's convenient to us and the service is outstanding!
Dennis Hproblem with the brakes, noises in the front axle, jumps too much, broken coffee cup holder,
Jorge NAlways get the help I need and they are very helpful when asked questions...
Joseph GNothing the service was great.
Brett MAlways a pleasure to deal with Teek
JAMES DDrove it to Florida without any problems
Alice SFast service
Veraline WI did after hrs drop, no interaction w employees
micheal hPlanned drop off location did not accept the trailer. The North Kingston center across from the post office accepted it readily, and were a help in handling the replacement trailer. I highly recommend this alternative location.
Sheryl HThey take the pain out of renting a U-Haul equipment was great everything was exactly as promised one of the best experiences I ever had renting a U-Haul trailer
JJ JPlease be aware, I just received a Receipt that I have rented something in U-Haul. With all my information on it. Needless to say I did NOT rent anything at UHAUL. So, God forbid something happens with this equipment am I going to be responsible for something I haven't even rented? Just because these people at UHAUL were not doing their job correctly and checking their id and verifying it was the same person that was renting. Check your email if you have rented in this place or from any UHAUL company.
Ricardo AAlways responsive and reliable.
Jose D