Didn’t have appliance dolly in it when I paid extra for it
Cody D
Customer Reviews for Quik Mart Greenville Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We got there to pick up our truck and the person running the desk could not find the key to the truck. Eventually, he realized it was in the dropbox but did not have a key or combination for it and eventually used a hammer to open it. Once he had the key, it took about 45 minutes for us to get checked out since he was having issues with the computer system that we couldn't quite understand what was going on. I actually called two other UHaul locations during this time thinking we wouldn't get my truck while my daughter called the main UHaul number to see if they could get us checked out with our truck. After making that call, the person at the UHaul station said we were good to go so I'm not sure if he solved the problem or the corporate people did. He didn't show me anything about the truck so I'm glad I've used one before. It was a very stressful situation and I don't think I would ever pick a truck up there again.
MaryBeth MNot a dedicated U-Haul location.
James UI stood there for an hour while the employee tried to check me out. Finally he was fed up and gave me the keys. I called Uhaul assuming he was unable to checkout my rental. They did a remote dispatch.
brandon hI had requested a 6pm drop off when picking up the U-Haul in which the employee said was fine, but when I returned the vehicle the records were incorrect and I was charged an extra day.
BROOKE KOvercharged me by a day. $60 I would of been out on unless I called Uhaul directly Spent 30 minutes on the phone to get a refund. Extremely inconvenient pick up experience and not helpful/friendly staff. My ID was pictured with a personal cell phone, and crdit card was swiped with an ancient card reader hooked up to what alos looked to be a personal use laptop. Was told my reservation was was not valid because of my middle initial was not entered during booking. Have never had an issue with renting from Uhaul, but would definitely reconsider my choice in the future based on this rental experience. 0/5 would never rent from this location again.
STEPHEN W