I have used U-Haul before and it was a good experience. This time was awful. My truck was not at the location I rented it from. It was several blocks away parked in the back of a shopping center all by itself and I was not told where it would be. It was seven in the morning. And it was scary to me being by myself, I did not feel safe at all. The business I was to get the key from was closed when I got there and when I returned even though the sign said they would be open. It took about 15 minutes to get the combination lock opened. Also I ordered a furniture mover and it was not in the truck so I had to go buy one! TERRIBLE EXPERIENCE…WILL NOT BE USING U-HAUL AGAIN!
Pam M
Customer Reviews for Qwik Pack & Ship
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make customers aware that the vehicle is not located at the store. Instead it is located behind the strip mall. This was a bit confusing. There was only one piece of uhaul equipment at this location.
Shirley SHard to find. Used a drop box for the key, so didn't interact with employees.
Michael SExcellent truck with so much space to load and unload my belongings in one trip.
Moises GThe owner was great! He went above and beyond to make sure the truck worked. I will not get a UHaul from any other local place.
Tamara MHave all equipment at the one pick up location. Instead of forcing customer to spend extra time ( over an hour) going to another location to pick up their trailer. My rating for the the trailer pick up location is below favorable, it took over an hour to get my trailer and leave the location.
Bruce C