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April W
Customer Reviews for Qwik Pack And Ship
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
After my previous poor experience with your app, I made a reservation at a manned location. Received a reservation # and had it set for a 0900 pick up. Arrived at 0900 on the day and the guy who rents the truck isn't there. Young lady behind the counter calls him and he tries to run me through the online check in on your app over the phone. Surprise surprise it doesn't work. So he then decides to actually come into the store. When he gets there he's rude and acts like he's doing me a favor by showing up. Finally get the truck around 0930. What's the point of going to a manned location if they don't show up? Ridiculous. Guess there's a reason your app only has 3 stars. I don't give this location that many.
Jim F